Systems Engineer – Tier II

Description Bay Cities has an exciting opportunity for a Tier II Systems Engineer located at our manufacturing facilities in Pico Rivera, California. The Tier II Systems Engineer supports enterprise-wide infrastructure, system reliability, and automation at Bay Cities. This position serves as an escalation point for Tier I issues, assists in project implementation, and drives improvements in efficiency, documentation, and system performance. The role emphasizes technical curiosity, ownership, and innovation - using automation, AI tools, and disciplined troubleshooting to enhance uptime and user experience.

JOB FUNCTION/PURPOSE

• Serve as the escalation point for Tier I technical issues, providing advanced troubleshooting for hardware, software, and network problems.
• Manage Microsoft 365, Azure AD, and Intune configurations, security settings, and compliance policies.
• Design, develop, and deploy automation using PowerShell, Power Automate, or n8n to streamline workflows and measurably reduce manual workload.
• Perform regular system and network health checks to identify bottlenecks, performance anomalies, and opportunities to improve reliability and uptime.
• Conduct structured root-cause analysis using event logs, system logs, audit trails, and diagnostic data before engaging vendors; document root causes for critical issues.
• Participate in SQL Server health validation, including backup verification and index performance checks.
• Execute and monitor patching, updates, and asset compliance schedules to maintain 100% compliance with system patching and endpoint health standards.
• Manage endpoint lifecycles and maintain consistent device configurations across locations.
• Support production and operational technology (OT) systems, including Amtech, Helios, and Llumin, and document troubleshooting activities and resolutions.
• Maintain endpoint protection standards through Arctic Wolf Aurora Protect and Aurora Focus, responding to alerts in partnership with the Security & Automation Engineer.
• Assist with security incident triage, threat assessment, and vulnerability remediation under Arctic Wolf Managed Detection and Response (MDR), ensuring critical security alerts are acknowledged within established service-level agreement (SLA) timeframes.
• Enable and verify auditing, event logging, and retention policies across all systems and devices.
• Implement multifactor authentication (MFA), compliance policies, and secure configuration baselines in Microsoft 365 and Azure environments.
• Participate in periodic access reviews, compliance audits, and security posture assessments.
• Mentor Tier I engineers and contribute to technical documentation, standard operating procedures, and process improvements.
• Collaborate with IT and operations teams, taking ownership of assigned systems, issues, and automation initiatives through completion.
• Resolve at least 95% of incidents within established SLA timeframes and drive measurable month-over-month improvements in system uptime and resolution efficiency.

Requirements

EDUCATION, EXPERIENCE & COMPETENCIES

• At least three years of experience in IT infrastructure, systems administration, or enterprise support.
• Strong proficiency with Windows Server, Microsoft 365, Azure AD, and Intune.
• Demonstrated experience with PowerShell scripting and workflow automation using Power Automate or n8n.
• Solid understanding of networking fundamentals, including virtual private networks (VPNs), virtual local area networks (VLANs), and firewalls.
• Proven ability to perform structured troubleshooting and root-cause analysis using system logs, audit trails, and diagnostic data.
• Familiarity with SQL Server, backup systems, and hybrid cloud environments.
• Ability to maintain clear technical documentation and communicate findings effectively across IT and operations teams.
• Ability to mentor Tier I engineers and share technical knowledge to strengthen team capabilities.
• Strong ownership, accountability, and follow-through in managing systems, resolving issues, and completing automation initiatives.
• A proactive and innovative approach to improving system reliability, reducing manual workload, and strengthening security.
• Curiosity, initiative, and commitment to continued learning and professional growth.

Core Competencies

• High ethical standards. Models and supports organization’s goals and values; adapts to changing conditions; demonstrates persistence and overcomes obstacles. Consistently conducts themselves in an honest and trustworthy manner. Does not pursue their own individual objectives to the detriment of company goals. Sets an example for others to follow. Does the right thing.
• Demonstrates energy and passion about what they do and knows how to balance work and fun. Is generally optimistic and upbeat; fun to be around. Has a strong belief and zeal for the industry, the job, and the company. Conveys energy and intensity at work with a capacity for keeping others enthusiastic and involved.
• Operates with a customer service orientation internally and externally. Works to positively build the Bay Cities brand in everything he/she does. Builds strong, positive relationships with all stakeholders.
• Acts as an owner of the business and instills that same attitude and level of action in others. Is proactive in taking responsibility for all outcomes/results and avoids ‘pointing fingers’. Helps to create and maintain a strong feeling of belonging in the immediate and overall team.
• Regularly involves others in decisions that affect their job or work environment. Demonstrates co-operation and trust with colleagues and teams across organizational boundaries. Participates as a team player and establishes strong working relationships to deliver positive results.
• Strong project management skills, including the ability to prioritize, balance, and manage multiple efforts with strong results/goal orientation. Uses time effectively, prioritizes and organizes work flow; can orchestrate multiple activities at once. Agility and personal adaptability with the ability to successfully manage multiple priorities with a high sense of urgency in a rapidly changing environment.
• Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work. Learns quickly when facing new problems; a relentless and versatile learner; open to change; strives for continuous improvement of self and processes.
• Excellent communication (oral and written) and interpersonal skills with the ability to convey information and ideas in a variety of media, tactful, confident, at all levels, internal and external. Must have strong interpersonal skills and ability to manage multiple projects in a rapidly changing environment.

OTHER

• US Persons Only (US citizens, lawful permanent residents, refugee or asylee – all require proper identification and documentation).
• Up to 10% local travel.
• Physical and Environmental Requirements: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and color vision.
• Work environment includes front-office and manufacturing. The noise level in the work environment is usually moderate.
• Pre-Employment Verifications: Must pass background and reference checks, drug screen, and physical examination prior to employment.