Jobs in the United States

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Added 2 mins ago
FH
Administrative Coordinator I
Fred Hutchinson Cancer Center
Seattle, WA
- $32.04 to $45.63 USD / hour
Assist the Administrative/Project/Program Manager and staff with the implementation and administration of Center and department/project(s)/program policies and procedures.
Added 2 mins ago
Roofing Site Supervisor/ Project Manager
Just in Time Roofing & Restoration
Burlington, NC
Track project progress, materials, and documentation using our project management software.
Added 2 mins ago
DM
Selective Demolition Crew Lead
DEMOLITION MAGICIANS LLC
Georgetown, KY
- $23 to $27 USD / hour
Demolition Magicians is redefining the demolition industry - one project at a time.
Added 3 mins ago
RH
Project/Account Coordinator
Robert Half
Newport Beach, CA
- $28.5 to $33 USD / hour
Experience supporting project coordination, account coordination, traffic management, or a similar operational role.
Added 4 mins ago
Health and Safety Manager - on-site Oregon
ECC
Burlingame, CA · San Antonio, TX · Lakewood, CO · Tacoma, WA
Location: Southeast Oregon, remote project site
Added 4 mins ago
RH
Sr. Executive Assistant
Robert Half
Remote, United States
- $62 to $70 USD / hour
Strong organizational, project management, and prioritization skills with the ability to work independently and exercise sound judgment.
Added 5 mins ago
CO
Treasury Analyst III
City of Oakland
Oakland, CA
- $57.73 to $70.88 USD / hour
…Treasury Administrator, Assistant Treasury Administrator or other management staff on a project-by-project basis and provides lead direction to Treasury Analyst I and II and other…
Added 6 mins ago
CU
Instructional Designer Specialist
Canon U.S.A., Inc.
TX-Irving US-NJ-Jamesburg US-IL-Itasca US-NY-Melville US-CA-Irvine US-VA-Arlington · Jamesburg, NJ · Itasca, IL · Melville, NY · Irvine, CA · Arlington, VA
- $76,150 to $114,040 USD / year
…and relevance - Manage multiple projects simultaneously using project management best practices - Evaluate training effectiveness and continuously improve learning solutions - Stay current…
Added 6 mins ago
Project Accountant
Summit Line Construction, Inc.
Phoenix, AZ
Prepare standard project financial reports and accounting schedules for review by the Regional Controller and management.
Added 7 mins ago
J
Solar O&M Operations Specialist
Jobot
Lemoore, CA
- $50,000 to $85,000 USD / year
…to take on additional client accounts, team oversight, and management responsibilities as you grow into the…
Added 7 mins ago
Senior Manager, Website Experience & Operations
The Institute of Internal Auditors Inc
Lake Mary, FL
The ideal candidate brings strong experience in website project management, digital transformation, content migration, cross-functional program delivery, and stakeholder management, with…
Added 8 mins ago
CO
Capital Projects Coordinator
County of Santa Barbara
Santa Barbara, CA
- $44.04 to $52.96 USD / hour
Assist the project manager or project management team in coordinating communications with departments on project planning and construction progress. Additionally, assist Capital and…
Added 9 mins ago
Patient Experience Intern
Bask Health
Remote, United States
Added 9 mins ago
Implementation Engineer
Bask Health
Remote, United States
You'll use approved project management, ticketing, and documentation tools.
Added 9 mins ago
Customer Engineer, Platform Implementations
Bask Health
Remote, United States
Added 9 mins ago
Director - Client Engagement, Contract Validation
Norstella
Jefferson City, MO
…provide thought leadership in contract compliance and rebate management to our external customers and to our product and services teams to ensure our offerings provide the optimal…
Added 10 mins ago
BC
PSH PBV Case Manager
Brilliant Corners
Los Angeles, CA
- $52,998 USD / year
The Case Manager, Permanent Supportive Housing Project Based (PSH-PB) will provide intensive case management services to a caseload of up to 20 homeless individuals who are eligible for…
Added 11 mins ago
Director, Business Intelligence
Sprinklr
Remote, United States
Candidates must have current and unrestricted work authorization in the country where the role is based
Added 11 mins ago
BI
MQE / Controls Engineer
BorgWarner Inc.
Dixon, IL
- $70,400 to $96,800 USD / year
Prepare and deliver technical presentations to customers, employees, and management, and coordinate outside contract projects.
Added 11 mins ago
Senior Manager - Human Resources
WESCO
Alsip, IL
Will lead implementation of Project HIRE (Hire, Inspire, Retain & Engage) to achieve world class results in the areas of talent acquisition, employee engagement and retention.
Added 11 mins ago
B
Applications Engineer, Sr.
Bosch
Lincolnshire, IL
- $130,000 to $144,000 USD / year
Strong analytical, organizational, and project management skills.
Added 11 mins ago
AC
Union Payroll Administrator
Aston Carter
Frankfort, IL
- $24.83 to $33.25 USD / hour
…to ensure data integrity, and provides timely reporting to management while supporting employees with clear, professional payroll…
Added 11 mins ago
Experienced Airport Civil Engineer / Project Manager
Mead & Hunt
Chicago, IL
…full-time position is available for an experienced civil engineer / project manager to join our collaborative and innovative Aviation Midwest group at our Chicago IL office. Additionally,…
Added 11 mins ago
Construction Administrator/Technician
Mead & Hunt
De Pere, WI
The successful candidate must have all the following: · If no degree, must have at least 5 years of relevant experience
Added 11 mins ago
Experienced Project Manager - Federal Facilities
Mead & Hunt
New Jersey · Madison, WI · Bloomington, MN · Chicago, IL · Columbus, OH · De Pere, WI · Milwaukee, WI
The successful candidate must have all the following: · If no degree, must have at least 11 years of relevant military facilities experience with at least 2 years of project management experience

Bay Cities Container

IT Support Engineer - Tier I

Pico Rivera, CA, United States

Apply on recruiting.paylocity.com About employer

Applications open in a new tab.

Job details

Experience: 1+ years of IT support, desktop support, or equivalent technical experience.
Posting language: English
Posted: Nov 13, 2026

Original job description

Description Bay Cities has an exciting opportunity for an IT Support Engineer (Tier I) located at our manufacturing facilities in Pico Rivera, California. The IT Support Engineer (Tier I) provides frontline technical support across Bay Cities’ enterprise and production environments. This position supports end users, devices, and systems across all sites while contributing to system health, documentation accuracy, and proactive issue prevention. The role emphasizes curiosity, accountability, and growth - using modern tools, AI-driven insights, and automation to improve IT performance and user experience.

JOB FUNCTION/PURPOSE

Serve as the first point of contact for helpdesk requests submitted through ServiceDesk or Teams, providing timely and professional support to users across locations.
Diagnose and resolve hardware, software, printer, and network connectivity issues using structured troubleshooting processes, event logs, audit trails, and system-performance data.
Escalate complex issues to Tier II or Tier III with complete troubleshooting documentation and available root-cause details.
Support user onboarding, offboarding, and device provisioning, including equipment setup and configuration.
Assist with patching, software updates, and asset inventory compliance, ensuring assigned devices meet company security baselines and configuration requirements.
Use monitoring tools to identify system-health alerts, performance degradation, capacity warnings, and potential security threats; follow established escalation procedures.
Maintain endpoint protection standards using Arctic Wolf Aurora Protect and Aurora Focus, and immediately report suspected phishing, intrusion, or policy violations to the Tier II + Security Engineer.
Follow company policies for password hygiene, multifactor authentication (MFA), and secure handling of user data.
Maintain accurate worklogs and helpdesk records, document troubleshooting steps for 100% of tickets, and contribute to internal knowledge-base updates.
Learn and use AI-assisted troubleshooting tools and automations to improve resolution accuracy and speed, demonstrating progress within the first 90 days.
Participate in regular system and security health reviews and identify opportunities to prevent recurring issues and improve workflows.
Take ownership of assigned requests through resolution, resolve at least 90% of helpdesk tickets within established service-level agreement (SLA) timeframes, and maintain positive feedback from users and peers.
Work toward zero preventable security incidents on assigned devices by consistently following security procedures and addressing identified risks.

Requirements

EDUCATION, EXPERIENCE & COMPETENCIES

1+ years of IT support, desktop support, or equivalent technical experience.
Familiarity with Microsoft 365, Windows 10/11, Teams, and basic networking concepts.
Understanding of system logs, event monitoring, and basic security principles.
Ability to troubleshoot hardware, software, printer, and connectivity issues using a structured, evidence-based approach.
Strong communication and customer service skills, including the ability to explain technical information clearly to technical and non-technical users.
Strong documentation skills and attention to detail when recording troubleshooting steps, resolutions, and escalation information.
Demonstrated ownership, professionalism, and follow-through, with the ability to investigate issues before escalating and recognize when additional support is needed.
Curiosity and willingness to learn new systems, AI-assisted tools, and automation concepts.
A proactive approach to preventing recurring issues and improving support processes.
Commitment to Bay Cities’ core values of integrity, innovation, responsibility, and teamwork.

Core Competencies

High ethical standards. Models and supports organization’s goals and values; adapts to changing conditions; demonstrates persistence and overcomes obstacles. Consistently conducts themselves in an honest and trustworthy manner. Does not pursue their own individual objectives to the detriment of company goals. Sets an example for others to follow. Does the right thing.
Demonstrates energy and passion about what they do and knows how to balance work and fun. Is generally optimistic and upbeat; fun to be around. Has a strong belief and zeal for the industry, the job, and the company. Conveys energy and intensity at work with a capacity for keeping others enthusiastic and involved.
Operates with a customer service orientation internally and externally. Works to positively build the Bay Cities brand in everything he/she does. Builds strong, positive relationships with all stakeholders.
Acts as an owner of the business and instills that same attitude and level of action in others. Is proactive in taking responsibility for all outcomes/results and avoids ‘pointing fingers’. Helps to create and maintain a strong feeling of belonging in the immediate and overall team.
Regularly involves others in decisions that affect their job or work environment. Demonstrates co-operation and trust with colleagues and teams across organizational boundaries. Participates as a team player and establishes strong working relationships to deliver positive results.
Strong project management skills, including the ability to prioritize, balance, and manage multiple efforts with strong results/goal orientation. Uses time effectively, prioritizes and organizes work flow; can orchestrate multiple activities at once. Agility and personal adaptability with the ability to successfully manage multiple priorities with a high sense of urgency in a rapidly changing environment.
Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work. Learns quickly when facing new problems; a relentless and versatile learner; open to change; strives for continuous improvement of self and processes.
Excellent communication (oral and written) and interpersonal skills with the ability to convey information and ideas in a variety of media, tactful, confident, at all levels, internal and external. Must have strong interpersonal skills and ability to manage multiple projects in a rapidly changing environment.

OTHER

US Persons Only (US citizens, lawful permanent residents, refugee or asylee – all require proper identification and documentation).
Up to 10% local travel.
Physical and Environmental Requirements: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and color vision.
Work environment includes front-office and manufacturing. The noise level in the work environment is usually moderate.
Pre-Employment Verifications: Must pass background and reference checks, drug screen, and physical examination prior to employment.

Apply on recruiting.paylocity.com About employer

More about this job

Skills

Technical support
Troubleshooting
Documentation
Regulatory compliance
Security in commercial buildings
Security threats
Symantec Endpoint Protection
Microsoft 365
Microsoft Windows
Microsoft Teams
Troubleshoot
Communication skills
Customer service
Attention to detail
Analyse issues
Teamwork
Project management
Adaptability
Process improvement
Interpersonal skills

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Work requirements

Jobs in the United States