Jobs in the United States

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Added 2 mins ago
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(USA) Network Engineer III
Walmart
BENTONVILLE, AR
- $80,000 to $155,000 USD / year
Collaborate with engineers, project managers, and field technicians to ensure deployment accuracy and successful project delivery.
Added 5 mins ago
Project Engineer I
MYR Group
Auburn, ME
The Project Engineer I is responsible for the support of functions related to construction management in the electrical construction industry. Projects may include performance of work for…
Added 5 mins ago
Assistant Project Manager I
MYR Group
Auburn, ME
Minimum 1 year of experience as Estimator or Project Engineer in the electrical construction industry
Added 7 mins ago
Mechanical Design Engineer
Actalent
Albany, OR
Work EnvironmentThis role is fully on-site, five days per week, in a smaller, close-knit manufacturing facility
Added 9 mins ago
Sales & Applications Engineer
Electronic Products Industries Inc
Newburyport, MA
SUMMARY: The Sales & Applications Engineer serves as the primary technical interface between customers and EPI, supporting advanced microelectronic packaging, Glass-to-Metal Sealing (GTMS),…
Added 10 mins ago
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Sr. QA Automation Engineer
Centerfield
Los Angeles, CA
- $95,000 to $120,000 USD / year
We are looking for an experienced Senior Automation Engineer to join our engineering team. Work closely with Product and Platform Engineers to identify key Automation opportunities that…
Added 15 mins ago
IT Support Engineer - Tier I
Bay Cities Container
Pico Rivera, CA
Bay Cities has an exciting opportunity for an IT Support Engineer (Tier I) located at our manufacturing facilities in Pico Rivera, California. The IT Support Engineer (Tier I) provides…
Added 15 mins ago
Systems Engineer – Tier II
Bay Cities Container
Pico Rivera, CA
Bay Cities has an exciting opportunity for a Tier II Systems Engineer located at our manufacturing facilities in Pico Rivera, California. The Tier II Systems Engineer supports…
Added 15 mins ago
Mechanical Design Engineer, Data Center Design Engineering
Amazon Data Services, Inc.
Seattle, WA
Amazon Web Services is seeking a Mechanical Engineer to become part of a global engineering team, responsible for the design and continuous innovation of our rapidly expanding data center…
Added 15 mins ago
Senior Constructability Engineer, Data Center Design Engineering
Amazon Data Services, Inc.
Austin, TX · Seattle, WA · Herndon, VA
Embed with regional Construction, Field Engineering, and project teams to resolve constructability issues during active builds
Added 16 mins ago
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Site Operation Manager
Cobot
Remote, United States
- $120,000 to $150,000 USD / year
- Must have and maintain US work authorization
Added 20 mins ago
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Senior Network Engineer - DR25 Network Engineering team
Oracle
Seattle, WA · Santa Clara, CA · Redwood City, CA · Reston, VA · Nashville, TN · Austin, TX
- $102,300 to $209,500 USD / year
We are seeking a Senior Network Engineer to join the DR25 Network Engineering team. This is a hands-on individual-contributor role responsible for designing, implementing, and operating…
Added 20 mins ago
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Principal Optical Engineer
Oracle
Seattle, WA · Santa Clara, CA · Redwood City, CA · Austin, TX · Nashville, TN · Reston, VA
- $114,600 to $234,600 USD / year
The Principal Optical Engineer will be joining the Optical Network Engineering team which is responsible for building and scaling Oracle's Optical Transport Network. The team is focused on…
Added 21 mins ago
Project Engineer - Princeton, NJ
dsm-firmenich
Princeton
We are seeking a highly motivated and experienced Project Engineer to join our fragrance manufacturing team. The successful candidate will be responsible for managing and coordinating…
Added 24 mins ago
Lead Electrical Engineer, Hardware Reliability (Starshield)
SpaceX
Hawthorne, CA
1+ years of experience leading a project, team, or people
Added 26 mins ago
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Watershed Coordinator
Harris County
Houston, TX
- $66.81 to $100.21 USD / hour
Supervisory experience in a project management environment.
Added 26 mins ago
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Engineer, Principal - Development Services Utility Reviews
City of Richmond
Richmond, VA
- $44.25 to $73.91 USD / hour
Federal and state laws for project implementation
Added 27 mins ago
Staff Chief Engineer
Northrop Grumman
Baltimore
Fluency with developing and executing project schedules
Added 27 mins ago
Systems Engineer / Principal Systems Engineer
Northrop Grumman
Melbourne
…Baltimore and Partnered Sites (BaPs) Division is seeking a Systems Engineer / Principal Systems Engineer to join our team of qualified and diverse individuals and will require 100% on-site…
Added 27 mins ago
Senior Principal CORE Systems Engineer
Northrop Grumman
Melbourne
…(BaPs) Division is seeking a Senior Principal CORE Systems Engineer to join our team of qualified and diverse individuals and will require 100% on-site…
Added 27 mins ago
Sr. Principal Chief Engineer
Northrop Grumman
Baltimore
Experience reporting project status to program, functional management and customers
Added 29 mins ago
Electric Distribution Engineer, Associate
Concord, SC
This position is hybrid, working from your remote office and your assigned work location 3 days per week (Tuesdays, Wednesdays, Thursdays)
Added 30 mins ago
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Senior Mechanical Engineer - Industrial Facilities
Kiewit
Lenexa, KS · Olathe, KS · Kansas City, KS · Overland Park, KS · Lawrence, KS
- $125,000 to $170,000 USD / year
We are adding Senior Mechanical Engineers due to project growth. With Kiewit, you are at the center of designing and delivering the systems that power America’s most complex industrial…
Added 30 mins ago
Travel & Expense Specialist Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
Work closely with Accounting Operations team, project accountants and other key resources
Added 30 mins ago
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Systems Engineer, ESDS
Joby Aviation
San Carlos, CA
- $86,900 to $119,400 USD / year
Relevant demonstrated scholastic project experience or internships

Bay Cities Container

IT Support Engineer - Tier I

Pico Rivera, CA, United States

Apply on recruiting.paylocity.com About employer

Applications open in a new tab.

Job details

Experience: 1+ years of IT support, desktop support, or equivalent technical experience.
Posting language: English
Posted: Nov 13, 2026

Original job description

Description Bay Cities has an exciting opportunity for an IT Support Engineer (Tier I) located at our manufacturing facilities in Pico Rivera, California. The IT Support Engineer (Tier I) provides frontline technical support across Bay Cities’ enterprise and production environments. This position supports end users, devices, and systems across all sites while contributing to system health, documentation accuracy, and proactive issue prevention. The role emphasizes curiosity, accountability, and growth - using modern tools, AI-driven insights, and automation to improve IT performance and user experience.

JOB FUNCTION/PURPOSE

Serve as the first point of contact for helpdesk requests submitted through ServiceDesk or Teams, providing timely and professional support to users across locations.
Diagnose and resolve hardware, software, printer, and network connectivity issues using structured troubleshooting processes, event logs, audit trails, and system-performance data.
Escalate complex issues to Tier II or Tier III with complete troubleshooting documentation and available root-cause details.
Support user onboarding, offboarding, and device provisioning, including equipment setup and configuration.
Assist with patching, software updates, and asset inventory compliance, ensuring assigned devices meet company security baselines and configuration requirements.
Use monitoring tools to identify system-health alerts, performance degradation, capacity warnings, and potential security threats; follow established escalation procedures.
Maintain endpoint protection standards using Arctic Wolf Aurora Protect and Aurora Focus, and immediately report suspected phishing, intrusion, or policy violations to the Tier II + Security Engineer.
Follow company policies for password hygiene, multifactor authentication (MFA), and secure handling of user data.
Maintain accurate worklogs and helpdesk records, document troubleshooting steps for 100% of tickets, and contribute to internal knowledge-base updates.
Learn and use AI-assisted troubleshooting tools and automations to improve resolution accuracy and speed, demonstrating progress within the first 90 days.
Participate in regular system and security health reviews and identify opportunities to prevent recurring issues and improve workflows.
Take ownership of assigned requests through resolution, resolve at least 90% of helpdesk tickets within established service-level agreement (SLA) timeframes, and maintain positive feedback from users and peers.
Work toward zero preventable security incidents on assigned devices by consistently following security procedures and addressing identified risks.

Requirements

EDUCATION, EXPERIENCE & COMPETENCIES

1+ years of IT support, desktop support, or equivalent technical experience.
Familiarity with Microsoft 365, Windows 10/11, Teams, and basic networking concepts.
Understanding of system logs, event monitoring, and basic security principles.
Ability to troubleshoot hardware, software, printer, and connectivity issues using a structured, evidence-based approach.
Strong communication and customer service skills, including the ability to explain technical information clearly to technical and non-technical users.
Strong documentation skills and attention to detail when recording troubleshooting steps, resolutions, and escalation information.
Demonstrated ownership, professionalism, and follow-through, with the ability to investigate issues before escalating and recognize when additional support is needed.
Curiosity and willingness to learn new systems, AI-assisted tools, and automation concepts.
A proactive approach to preventing recurring issues and improving support processes.
Commitment to Bay Cities’ core values of integrity, innovation, responsibility, and teamwork.

Core Competencies

High ethical standards. Models and supports organization’s goals and values; adapts to changing conditions; demonstrates persistence and overcomes obstacles. Consistently conducts themselves in an honest and trustworthy manner. Does not pursue their own individual objectives to the detriment of company goals. Sets an example for others to follow. Does the right thing.
Demonstrates energy and passion about what they do and knows how to balance work and fun. Is generally optimistic and upbeat; fun to be around. Has a strong belief and zeal for the industry, the job, and the company. Conveys energy and intensity at work with a capacity for keeping others enthusiastic and involved.
Operates with a customer service orientation internally and externally. Works to positively build the Bay Cities brand in everything he/she does. Builds strong, positive relationships with all stakeholders.
Acts as an owner of the business and instills that same attitude and level of action in others. Is proactive in taking responsibility for all outcomes/results and avoids ‘pointing fingers’. Helps to create and maintain a strong feeling of belonging in the immediate and overall team.
Regularly involves others in decisions that affect their job or work environment. Demonstrates co-operation and trust with colleagues and teams across organizational boundaries. Participates as a team player and establishes strong working relationships to deliver positive results.
Strong project management skills, including the ability to prioritize, balance, and manage multiple efforts with strong results/goal orientation. Uses time effectively, prioritizes and organizes work flow; can orchestrate multiple activities at once. Agility and personal adaptability with the ability to successfully manage multiple priorities with a high sense of urgency in a rapidly changing environment.
Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work. Learns quickly when facing new problems; a relentless and versatile learner; open to change; strives for continuous improvement of self and processes.
Excellent communication (oral and written) and interpersonal skills with the ability to convey information and ideas in a variety of media, tactful, confident, at all levels, internal and external. Must have strong interpersonal skills and ability to manage multiple projects in a rapidly changing environment.

OTHER

US Persons Only (US citizens, lawful permanent residents, refugee or asylee – all require proper identification and documentation).
Up to 10% local travel.
Physical and Environmental Requirements: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and color vision.
Work environment includes front-office and manufacturing. The noise level in the work environment is usually moderate.
Pre-Employment Verifications: Must pass background and reference checks, drug screen, and physical examination prior to employment.

Apply on recruiting.paylocity.com About employer

More about this job

Skills

Technical support
Troubleshooting
Documentation
Regulatory compliance
Security in commercial buildings
Security threats
Symantec Endpoint Protection
Microsoft 365
Microsoft Windows
Microsoft Teams
Troubleshoot
Communication skills
Customer service
Attention to detail
Analyse issues
Teamwork
Project management
Adaptability
Process improvement
Interpersonal skills

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Work requirements

Jobs in the United States