Jobs in the United States

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Added just now
Senior Platform Software Engineer
Oracle
Seattle, WA · Santa Clara, CA · San Francisco, CA · San Jose, CA
Exercises judgment and discretion to drive improvements, ensure automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.
Added 10 mins ago
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Principal Optical Engineer - Remote
Oracle
Jefferson City, MO
- $114,600 to $234,600 USD / year
The Principal Optical Engineer will be joining the Optical Network Engineering team which is responsible for building and scaling Oracle's Optical Transport Network. The team is focused on…
Added 10 mins ago
Software Engineer, Applied AI
Euronet Worldwide, Inc.
Leawood, KS
epay, a business segment of Euronet Worldwide is hiring a Software Engineer, Applied AI to build and deploy AI agents, tools, and automations that improve how our teams work and help shape…
Added 15 mins ago
Software Engineer, Robotics
Integrated Biosciences, Inc.
Redwood City, CA
This is a software engineering role with a robotics mandate. Most of the work is building systems: data pipelines, services, interfaces, evaluation harnesses, and the control and learning…
Added 16 mins ago
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(USA) Staff, Software Engineer
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
Build AI-driven applications integrating ML components and intelligent automation features.
Added 16 mins ago
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(USA) Staff, Software Engineer
Walmart
SUNNYVALE, CA
- $143,000 to $286,000 USD / year
Walmart is seeking a Staff Software Engineer to lead the development and delivery of scalable platform capabilities, including infrastructure, tooling, and AI/ML frameworks. This role…
Added 16 mins ago
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(USA) Staff, Software Engineer
Walmart
SUNNYVALE, CA
- $143,000 to $286,000 USD / year
Walmart is seeking a Staff Software Engineer to lead the development and delivery of scalable platform capabilities, including infrastructure, tooling, and AI/ML frameworks. This role…
Added 16 mins ago
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(USA) Staff, Software Engineer
Walmart
SUNNYVALE, CA
- $143,000 to $286,000 USD / year
The (USA) Staff, Software Engineer plays a critical role in delivering scalable platform capabilities and driving the full software development lifecycle, including design, coding, testing,…
Added 16 mins ago
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(USA) Staff, Software Engineer
Walmart
Sunnyvale, CA
- $143,000 to $286,000 USD / year
As a Staff Software Engineer, you will lead the design and delivery of scalable platform capabilities, driving the full software development lifecycle from coding to deployment. You will…
Added 16 mins ago
W
(USA) Staff, Software Engineer
Walmart
SUNNYVALE, CA
- $143,000 to $286,000 USD / year
Walmart is seeking a Staff Software Engineer to lead the development and delivery of scalable platform capabilities, including infrastructure, tooling, and AI/ML frameworks. This role…
Added 16 mins ago
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Software Engineer III - Full Stack
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
We’re looking for a Full Stack Engineer who is passionate about building impactful solutions across the entire technology stack - from intuitive user experiences to scalable backend…
Added 22 mins ago
Advanced Systems Engineer - Software Verification
STERIS Corporation
Mentor, OH
The Advanced Systems Engineer - Software Verification provides technical leadership for system integration, verification and validation, test automation strategy, and release readiness for…
Added 23 mins ago
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QA Engineer (6-month contract)
Centerfield
Los Angeles, CA
- $90,000 to $105,000 USD / year
- 2+ years of experience as a Software Engineer (QA, Automation, DevOps, Dev, etc.)
Added 23 mins ago
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Sr. QA Automation Engineer
Centerfield
Los Angeles, CA
- $95,000 to $120,000 USD / year
We are looking for an experienced Senior Automation Engineer to join our engineering team. Work closely with Product and Platform Engineers to identify key Automation opportunities that…
Added 28 mins ago
IT Support Engineer - Tier I
Bay Cities Container
Pico Rivera, CA
Bay Cities has an exciting opportunity for an IT Support Engineer (Tier I) located at our manufacturing facilities in Pico Rivera, California. The IT Support Engineer (Tier I) provides…
Added 28 mins ago
Systems Engineer – Tier II
Bay Cities Container
Pico Rivera, CA
Bay Cities has an exciting opportunity for a Tier II Systems Engineer located at our manufacturing facilities in Pico Rivera, California. The Tier II Systems Engineer supports…
Added 29 mins ago
Data Center Regional Chief Engineer
Amazon Data Services, Inc.
Ridgeland, MS
Amazon Web Services (AWS) is looking for a highly motivated Regional Chief Engineer (CE) to join our Data Center Engineering Operations (DCEO) Team. This committed group works to maintain…
Added 30 mins ago
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Site Operation Manager
Cobot
Remote, United States
- $120,000 to $150,000 USD / year
- Must have and maintain US work authorization
Added 34 mins ago
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Senior Network Engineer - DR25 Network Engineering team
Oracle
Seattle, WA · Santa Clara, CA · Redwood City, CA · Reston, VA · Nashville, TN · Austin, TX
- $102,300 to $209,500 USD / year
…capabilities of an OCI cloud region within a customer-selected data center through a compact, modular architecture that can expand as customer demand…
Added 34 mins ago
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Principal Optical Engineer
Oracle
Seattle, WA · Santa Clara, CA · Redwood City, CA · Austin, TX · Nashville, TN · Reston, VA
- $114,600 to $234,600 USD / year
The Principal Optical Engineer will be joining the Optical Network Engineering team which is responsible for building and scaling Oracle's Optical Transport Network. The team is focused on…
Added 35 mins ago
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Senior Technical Program Manager - AV Engineering
Wayve
Sunnyvale, CA
- $171,600 to $229,300 USD / year
- Coordinate across software, hardware, robotics, machine learning, data, product, evaluation and release teams, keeping teams aligned around shared outcomes.
Added 41 mins ago
MT
Product Quality Engineer
Micron Technology
Longmont
- $81,000 to $138,000 USD / year
Background in system-level validation, test automation, and statistical data analysis.
Added 49 mins ago
Sr. Azure Platform Engineer
Accuity
United States
The Senior Azure Platform Engineer is the primary technical contributor to Accuity's Azure engineering standards, which are owned by Data Architecture leadership and applied consistently…
Added 50 mins ago
Applied AI Health Data System Engineer-Senior Manager
PricewaterhouseCoopers Advisory Services LLC
NY · Raleigh, NC · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbia, SC · Columbus, OH · Dallas, TX · Baltimore, MD · Richmond, VA · Rochester, NY · Rosemont, IL · Boston, MA · St. Louis, MO · Salt Lake City, UT · San Antonio, TX · Seattle, WA · Spartanburg, SC · Stamford, CT · Tampa, FL · Atlanta, GA · Toledo, OH · Austin, TX · Tulsa, OK · Washington, DC · Denver, CO · Des Moines, IA · Detroit, MI · Buffalo, NY · Florham Park, NJ · Fort Worth, TX · Greensboro, NC · Hartford, CT · Houston, TX · Grand Rapids, MI · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Little Rock, AR · Louisville, KY · Birmingham, AL · Fayetteville, AR · Melville, NY · Miami, FL · Milwaukee, WI · Minneapolis, MN · Nashville, TN · New Orleans, LA · Oklahoma City, OK · Philadelphia, PA · Phoenix, AZ · Pittsburgh, PA · Portland, OR
What You Must Have
Added 50 mins ago
Senior Model Based Manufacturing Capability Engineer
Anduril Industries
Santa Ana, CA
…methods and build the platforms. The MB-Manufacturing Capability Engineer builds and matures the capability that sits on top of them: you design the process, program the part, build the…

Bay Cities Container

IT Support Engineer - Tier I

Pico Rivera, CA, United States

Apply on recruiting.paylocity.com About employer

Applications open in a new tab.

Job details

Experience: 1+ years of IT support, desktop support, or equivalent technical experience.
Posting language: English
Posted: Nov 13, 2026

Original job description

Description Bay Cities has an exciting opportunity for an IT Support Engineer (Tier I) located at our manufacturing facilities in Pico Rivera, California. The IT Support Engineer (Tier I) provides frontline technical support across Bay Cities’ enterprise and production environments. This position supports end users, devices, and systems across all sites while contributing to system health, documentation accuracy, and proactive issue prevention. The role emphasizes curiosity, accountability, and growth - using modern tools, AI-driven insights, and automation to improve IT performance and user experience.

JOB FUNCTION/PURPOSE

Serve as the first point of contact for helpdesk requests submitted through ServiceDesk or Teams, providing timely and professional support to users across locations.
Diagnose and resolve hardware, software, printer, and network connectivity issues using structured troubleshooting processes, event logs, audit trails, and system-performance data.
Escalate complex issues to Tier II or Tier III with complete troubleshooting documentation and available root-cause details.
Support user onboarding, offboarding, and device provisioning, including equipment setup and configuration.
Assist with patching, software updates, and asset inventory compliance, ensuring assigned devices meet company security baselines and configuration requirements.
Use monitoring tools to identify system-health alerts, performance degradation, capacity warnings, and potential security threats; follow established escalation procedures.
Maintain endpoint protection standards using Arctic Wolf Aurora Protect and Aurora Focus, and immediately report suspected phishing, intrusion, or policy violations to the Tier II + Security Engineer.
Follow company policies for password hygiene, multifactor authentication (MFA), and secure handling of user data.
Maintain accurate worklogs and helpdesk records, document troubleshooting steps for 100% of tickets, and contribute to internal knowledge-base updates.
Learn and use AI-assisted troubleshooting tools and automations to improve resolution accuracy and speed, demonstrating progress within the first 90 days.
Participate in regular system and security health reviews and identify opportunities to prevent recurring issues and improve workflows.
Take ownership of assigned requests through resolution, resolve at least 90% of helpdesk tickets within established service-level agreement (SLA) timeframes, and maintain positive feedback from users and peers.
Work toward zero preventable security incidents on assigned devices by consistently following security procedures and addressing identified risks.

Requirements

EDUCATION, EXPERIENCE & COMPETENCIES

1+ years of IT support, desktop support, or equivalent technical experience.
Familiarity with Microsoft 365, Windows 10/11, Teams, and basic networking concepts.
Understanding of system logs, event monitoring, and basic security principles.
Ability to troubleshoot hardware, software, printer, and connectivity issues using a structured, evidence-based approach.
Strong communication and customer service skills, including the ability to explain technical information clearly to technical and non-technical users.
Strong documentation skills and attention to detail when recording troubleshooting steps, resolutions, and escalation information.
Demonstrated ownership, professionalism, and follow-through, with the ability to investigate issues before escalating and recognize when additional support is needed.
Curiosity and willingness to learn new systems, AI-assisted tools, and automation concepts.
A proactive approach to preventing recurring issues and improving support processes.
Commitment to Bay Cities’ core values of integrity, innovation, responsibility, and teamwork.

Core Competencies

High ethical standards. Models and supports organization’s goals and values; adapts to changing conditions; demonstrates persistence and overcomes obstacles. Consistently conducts themselves in an honest and trustworthy manner. Does not pursue their own individual objectives to the detriment of company goals. Sets an example for others to follow. Does the right thing.
Demonstrates energy and passion about what they do and knows how to balance work and fun. Is generally optimistic and upbeat; fun to be around. Has a strong belief and zeal for the industry, the job, and the company. Conveys energy and intensity at work with a capacity for keeping others enthusiastic and involved.
Operates with a customer service orientation internally and externally. Works to positively build the Bay Cities brand in everything he/she does. Builds strong, positive relationships with all stakeholders.
Acts as an owner of the business and instills that same attitude and level of action in others. Is proactive in taking responsibility for all outcomes/results and avoids ‘pointing fingers’. Helps to create and maintain a strong feeling of belonging in the immediate and overall team.
Regularly involves others in decisions that affect their job or work environment. Demonstrates co-operation and trust with colleagues and teams across organizational boundaries. Participates as a team player and establishes strong working relationships to deliver positive results.
Strong project management skills, including the ability to prioritize, balance, and manage multiple efforts with strong results/goal orientation. Uses time effectively, prioritizes and organizes work flow; can orchestrate multiple activities at once. Agility and personal adaptability with the ability to successfully manage multiple priorities with a high sense of urgency in a rapidly changing environment.
Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work. Learns quickly when facing new problems; a relentless and versatile learner; open to change; strives for continuous improvement of self and processes.
Excellent communication (oral and written) and interpersonal skills with the ability to convey information and ideas in a variety of media, tactful, confident, at all levels, internal and external. Must have strong interpersonal skills and ability to manage multiple projects in a rapidly changing environment.

OTHER

US Persons Only (US citizens, lawful permanent residents, refugee or asylee – all require proper identification and documentation).
Up to 10% local travel.
Physical and Environmental Requirements: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and color vision.
Work environment includes front-office and manufacturing. The noise level in the work environment is usually moderate.
Pre-Employment Verifications: Must pass background and reference checks, drug screen, and physical examination prior to employment.

Apply on recruiting.paylocity.com About employer

More about this job

Skills

Technical support
Troubleshooting
Documentation
Regulatory compliance
Security in commercial buildings
Security threats
Symantec Endpoint Protection
Microsoft 365
Microsoft Windows
Microsoft Teams
Troubleshoot
Communication skills
Customer service
Attention to detail
Analyse issues
Teamwork
Project management
Adaptability
Process improvement
Interpersonal skills

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Work requirements

Jobs in the United States