Senior Systems Analyst (Operations)

Description

Join an agency committed to creating a healthy breathing environment for every Bay Area resident while protecting and improving public health, air quality, and the global climate!

The Air District is currently accepting applications for the position of Senior Systems Analyst in the Information Services Division. This is an open recruitment for one vacancy which is full-time and represented.

About the Position The Air District is currently recruiting for Senior Systems Analyst – Operations Do you take ownership of systems that others depend on every day? Do you like stepping into complex problems and driving them forward? Do you want your work to directly support environmental and public health outcomes? The Senior Systems Analyst role offers these opportunities. This position operates as a senior technical lead within the Information Systems Operations team, responsible for designing, supporting, and improving the systems that enable the Air District’s work. It requires strong technical depth, sound judgment, and the ability to move work forward across teams while staying hands-on in technology. In this role, you’ll play a hands-on part in operating and modernizing the Air District’s technology environment, with opportunities across areas including, but not limited to Cloud & Infrastructure Engineering, Networking & Connectivity, Identity & Access Management, Endpoint & Device Management, Monitoring & Reliability, and Disaster Recovery & Business Continuity.

Hybrid Work Schedule - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment. The position is not eligible to be fully remote.

View the full classification specification here: https://www.governmentjobs.com/careers/baaqmd

About the Division The Information Services Division provides technology services and user enablement that support the Air District’s mission and business operations. The division partners with departments across the organization to deliver secure, reliable, and scalable technology services that enable staff and stakeholders to operate safely and effectively in a modern digital environment. The division is responsible for Service Desk operations, IT infrastructure and operations, and data & reporting across the Air District. Teams within the division work collaboratively to support day-to-day operations, strengthen security and resilience, and advance strategic initiatives that improve service delivery and operational efficiency. Current initiatives include improving enterprise networking infrastructure, storage migrations to cloud, mobile device management, and process governance improvements.

About the Air District Bay Area Air District is a regional government agency, committed to achieving clean air to protect the public's health and the environment. The Air District accomplishes this goal through regulation of industrial facilities and various outreach and incentive programs designed to encourage clean air choices. The Air District's jurisdiction encompasses all of seven counties - Alameda, Contra Costa, Marin, San Francisco, San Mateo, Santa Clara and Napa, and portions of two others - southwestern Solano and southern Sonoma. At the Air District, we take pride in our commitment to fostering a workplace that values diversity and promotes cultural awareness. We prioritize employee engagement by providing a collaborative and inclusive environment that encourages active participation and open dialogue. Additionally, we believe in pay equity and strive to create an equitable compensation structure. With a strong emphasis on work-life balance, we understand the importance of supporting our employees' well-being both inside and outside the workplace. Join us in a dynamic and inclusive culture where your contributions are celebrated and your growth is nurtured. The Air District recognizes and values the contributions of every employee and works to sustain an environment where everyone is respected. We incorporate the principles of diversity, equity and inclusion within our decision-making strategies, policies, procedures, regulations, funding initiatives, public outreach, planning, and hiring.

DISTINGUISHING CHARACTERISTICS

This is the advanced lead level in the systems analyst series. Incumbents perform complex work, provide lead direction to project teams, resolve complex issues and provide advanced technical solutions.

This class is distinguished from Principal Systems Analyst in that the latter provides a higher level of leadership and broader scope of responsibility. This class is also distinguished from Supervising Systems Analyst, in that the latter assigns, supervises, and evaluates the work of assigned staff on a continuing basis.

SUPERVISION RECEIVED AND/OR EXERCISED

Supervision is provided by a supervisor or manager. No supervision is exercised over others. Examples of Duties for this Position The following duties are typical for jobs in the class. They are for illustrative purposes only and do not reflect the full scope of job duties.

Provides lead direction, coordination, training and work review to staff on routine, continuing, or well-defined tasks.

Serves as a technical lead for complex IT projects, ensuring effective coordination and delivery.

Provides advanced systems analysis, design, and implementation for IT solutions.

Leads, designs, configures, and maintains enterprise IT systems, ensuring functionality and performance.

Develops strategies to enhance systems and address emerging business needs.

Leads, designs and implements CI/CD pipelines to streamline software development and deployment processes.

Develops automation scripts and tools to improve system reliability, scalability, and deployment speed.

Monitors and optimizes cloud and on-premises infrastructure to support development and operational needs.

Develops and maintains custom software applications to meet organizational needs, using programming languages such as Python, Java, or C#.

Integrates third-party APIs and tools into existing systems to enhance functionality and workflow efficiency.

Leads code reviews and collaborates with development teams to ensure high-quality software delivery.

Designs and manages data pipelines and ETL processes to support analytics and reporting functions.

Develops and optimizes database structures and queries for performance and scalability.

Ensures the security, integrity, and accessibility of data services across the organization, including compliance with data governance standards.

Resolves complex technical issues, including root cause analysis and system optimization.

Provides advanced troubleshooting for on-premises and cloud-based systems.

Collaborates with stakeholders to understand requirements and recommend solutions.

Prepares and delivers presentations, training, and technical documentation.

Ensures systems adhere to organizational policies and regulatory requirements.

Implements best practices for system security and data protection.

Leads IT initiatives, including planning, resource allocation, and tracking milestones.

Monitors project progress and provides updates to stakeholders.

Estimates level of effort across multiple IT disciplines.

Stays current with emerging technologies and identifies opportunities for innovation.

Conducts feasibility studies and prepares recommendations for system improvements.

Performs other related duties as assigned.

Minimum Qualifications The items listed below are the minimum requirements for this classification.

Bachelor’s degree from an accredited college or university in computer science, information technology, or a closely related field and three years of experience in IT systems analysis, design, and project management, including significant experience in complex IT environments.

Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.

Desired Qualifications:

The ideal candidate will possess a combination of advanced technical expertise, enterprise systems experience, and operational knowledge relevant to complex information technology environments. Candidates should also demonstrate deep technical expertise in at least one of the following technical domains: Microsoft and Cloud Technologies, or DevOps, Automation, and Infrastructure and Platform Services.

Examples of desirable qualifications include:

Technical Expertise and Operations

• Experience serving as a senior technical contributor in an enterprise IT operations, infrastructure, platform engineering, or systems administration environment.
• Experience providing technical guidance, mentoring other technical staff, and serving as a subject matter expert or escalation resource.
• Experience supporting complex production technology environments and performing advanced troubleshooting, root cause analysis, and problem resolution.
• Experience developing and maintaining operational processes, technical standards, documentation, procedures, and best practices.
• Experience independently planning and implementing complex technical projects, system changes, or infrastructure improvements.

Microsoft and Cloud Technologies

• Experience administering enterprise Microsoft technologies such as Windows Server, Active Directory, Entra ID, Microsoft 365, Intune, Azure, or comparable cloud and infrastructure platforms.
• Experience supporting identity and access management, endpoint management, messaging and collaboration systems, cloud services, networking, and security technologies.
• Experience planning and performing system upgrades, migrations, patch management, backup, recovery, and operational continuity activities.
• Experience analyzing, designing, configuring, and troubleshooting complex enterprise infrastructure and cloud solutions.

DevOps, Automation, Infrastructure and Platform Services

• Experience supporting or implementing DevOps, automation, infrastructure-as-code, continuous integration/continuous delivery (CI/CD), monitoring, or related operational practices.
• Experience supporting software development teams, application hosting platforms, analytics environments, or cloud-native services.
• Experience designing and implementing solutions that improve reliability, scalability, security, and operational efficiency through automation and standardization.
• Experience using scripting, automation tools, APIs, or configuration management technologies to reduce manual processes and improve consistency.

Communication and Collaboration

• Strong analytical, organizational, customer service, and interpersonal skills.
• Ability to communicate complex technical concepts effectively to technical and non-technical stakeholders.
• Ability to work collaboratively across technical teams and provide technical guidance on complex systems and projects.
• Ability to independently manage competing priorities, troubleshoot complex issues, and adapt to changing organizational and operational needs.

Knowledge of:

System integration and interoperability principles. Managing and maintaining IT infrastructure and systems. Network principles and infrastructure to support data and application integration. IT best practices to ensure sufficient and secure systems operations. Scripting and automation techniques for automating administrative processes Advanced principles of systems analysis, design, and integration. Cloud computing platforms and virtualization technologies.

Skills in:

Leading technical projects and cross-functional teams. Analyzing and resolving complex IT issues. Communicating technical concepts to diverse audiences. Developing and maintaining documentation, including technical specifications. Managing multiple tasks and competing priorities effectively. Establishing and maintaining effective working relationships with those contacted in the course of the work. Analytical thinking and problem solving. Effective verbal, written, and active listening communication skills. Installing and using system performance tools to determine hardware, software, communications and performance levels and making necessary adjustments. Exercising sound independent judgment and decision making within established guidelines.

Benefits

The Air District offers the following benefits for full-time, represented and management positions:

• Cost-Sharing Medical, Dental & Vision Options
• Life Insurance (up to 5 times annual salary)
• CalPERS Retirement Plan
• Money Purchase Pension Plan
• 457 Deferred Compensation Plan
• Transit Subsidy
• Education Reimbursement
• Vacation Leave
• Sick Leave
• Paid Holidays
• Floating Holiday Leave
• 9-80 Compressed Work Week
• Flexible schedule and Remote Work option
• Employees Assistance Program
• and the Opportunity to Help Provide a Healthy Breathing Environment for Every Bay Area Resident.

For a list of the full benefits, please click here.