Information Systems Generalist

On Site working location required: Butler, MO

Provides technical support to users, including setting up user accounts and profiles, maintaining hardware, and troubleshooting hardware and software issues. Responds to Help Desk and end-user problems and resolves them with minimal disruption. Assists with end-user training and supports common hardware and software through testing, design, and analysis. Helps maintain and update end user hardware. Helps develop procedures and best practices for application users. Applies standard concepts, practices, and procedures within the field and uses sound judgment, creativity, and initiative as needed. Provides evening and weekend support on a rotating basis or as required for upgrades and implementations.

Requirements

POSITION SUMMARY:

Education:

Associate's degree in computer science or related field preferred; Preferred three years’ experience in a healthcare facility working with inpatient/outpatient electronic health record software. Utilize technical experience to incorporate the foundations of understanding computer systems and PC desktops. Experience in understanding technical terms and how to implement technical processes.

License/Certifications:

Preferred COMPTIA A+, Network +, Security, or equivalent other IT certifications

Experience:

• Hardware and software technical support
• Healthcare driven knowledge preferred
• Technical support or “super user” experience required.
• Support End Users on Hardware, Software and common peripherals
• Inspect/Diagnose/Determine issues with Hardware
• Experience with commonly used concepts, practices, and procedures within software systems, hardware and electronic office equipment required.
• Solid foundation of IT Principles and practices including common technology risks and threats to healthcare and other corporate institutions.
• Proven ability to work in a fast-paced environment and ability to establish priority of support requests required