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Baskin Robbins

Restaurant Manager

Phoenix, AZ, United States

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Job details

Posting language: English
Posted: Nov 7, 2026

Original job description

Restaurant Manager:

QUALITY BRAND GROUP LLC:

If hired, you will be working for Quality Brand Group LLC a franchisee of Dunkin’. Quality Brand Group is a multi-store franchisee with a number of Dunkin’ locations in Arizona, Colorado, Florida, Nevada and Texas. At Quality Brand Group, we take great pride in our ability to create an environment with opportunity for personal growth, where passionate people are trained and empowered to deliver a memorable experience every day, one guest at a time. We promote a friendly environment where all team members and guests are treated with respect and dignity. We are looking for individuals that want to be part of a successful, energized team. The Restaurant Manager position is described below.

RESTAURANT MANAGER Job Profile:

The Restaurant Manager is responsible to administer, direct and oversee the effective recruitment and development of team members for the store. The Restaurant Manager is directly responsible for ensuring the proper implementation and effective application of all operational standards of quality service & cleanliness. The Restaurant Manager will operate his/her restaurant in a cost effective manner by assisting in setting and obtaining sales and profitability goals for the store. The Restaurant Manager will be privy to and accountable for the full P&L statement for his or her store as if he or she owned the location.

The Restaurant Manager must demonstrate sufficient application of knowledge and leadership, always remain engaged and in tune with customers and employees needs and drive towards the continuous improvement of overall store operations. While assigned to specific shift, the Restaurant Manager, is responsible for management of the processes and people needed to deliver great and friendly guest experience during their assigned shift. The Restaurant Manager is ultimately responsible for the preparation of products according to operational and quality standards and management of the service delivered by the store team to deliver a great guest experience. Restaurant Managers are responsible for providing leadership, direction, and motivation to the store team whether through Shift Leaders and/or an Assistant Manager, or directly. Restaurant Managers will be responsibility for counseling, disciplining, promoting or firing of store level employees in the Restaurant Manager’s store.

Responsibilities include but are not limited to:

Leading operational Excellence
Keen focus on 100% Guest Satisfaction
Understanding the importance of training and development of team members
Achieving financial goals such as sales projections and controlling expenses
Utilizing effective communication and coaching skills
Managing purchasing, scheduling, sales, training and physical facilities maintenance.
Highly motivated, enthusiastic, with demonstrated ability to think and work independently.
Experience in the food service industry is required. Food Safety, Serve Safe Certification.

MINIMUM QUALIFICATIONS INCLUDE:

Must be able to fluently speak/read English
Math and writing skills
Restaurant, retail, or supervisory experience required
Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
Passion for Results – set compelling targets and deliver on commitments.
Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
Be physically and mentally capable of learning to operate standard restaurant equipment (minimum age requirements may apply).
This position requires one to lift 30 to 50 pounds and also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists.

BENEFITS INCLUDE:

Competitive Salary
Monthly Bonus Program
Employee Meal Discounts
Medical, Dental, Vision, Rx Insurance with Company contribution
Paid Vacation

NOTE: Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.

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More about this job

Skills

Restaurant Manager
Recruitment
Sales
Leadership
Process improvement
Retail operations
Counselling
Training and development
Control of expenses
Communication skills
Coaching
Procurement
Scheduling
Work independently
Food service operations
Food safety
Understand written English
Problem solving
Decision making

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