About Bask Health Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place. We're an entrepreneurial, product-focused team that values ownership, technical excellence, and building software that solves real problems. Our teams work closely across product, engineering, customer success, sales, and company leadership to bring new capabilities to market and continuously improve the platform. At Bask, we value people who are curious about technology, enjoy solving problems, and want to understand how software works. Our Technical Support and Engineering teams help investigate issues, improve platform reliability, and support the businesses using our software. We believe thoughtful troubleshooting, clear documentation, and a willingness to learn are important parts of building strong technical skills. About the Role We're looking for a Technical Support Intern to assist with software troubleshooting, technical issue documentation, and customer-facing support activities at Bask Health. This internship is designed for someone interested in technical support engineering, customer engineering, software development, or SaaS operations. You'll work alongside experienced technical support specialists, Customer Success Engineers, and Software Engineers to learn how software problems are investigated and resolved. You'll gain practical experience understanding web applications, documenting technical issues, and supporting customers who use Bask Health's platform. Bask Health provides software that enables entrepreneurs, doctors, and healthcare businesses to launch and manage direct-to-consumer telehealth businesses. Our platform connects merchant storefronts, patient questionnaires, checkout experiences, clinical workflows, pharmacy-related processes, and other business capabilities. You'll learn how the merchant-facing components of the platform work. You'll develop familiarity with common software workflows and configuration options. You'll observe how technical support teams investigate customer-reported problems. You'll assist with gathering information about reported software issues. You'll learn how to ask clarifying questions to understand what a customer experienced. You'll help document expected software behavior and actual results. You'll assist with reproducing reported issues in approved testing environments. You'll follow established troubleshooting instructions and technical support procedures. You'll learn how to distinguish between configuration problems, user errors, and potential software defects. You'll use approved diagnostic tools under appropriate supervision. You'll develop familiarity with browser developer tools and common web application errors. You'll learn how HTTP requests and responses work. You'll become familiar with APIs and how different software systems communicate. You'll assist with basic API investigation tasks when authorized. You'll learn how to read API documentation and understand common request and response formats. You'll become familiar with JSON and basic integration concepts. You'll observe how technical teams investigate authentication, configuration, and integration problems. You'll help prepare technical summaries for more experienced support engineers. You'll document relevant troubleshooting steps and findings. You'll assist with creating clear bug reports that explain how to reproduce a problem. You'll learn how engineering teams organize and prioritize software issues. You'll become familiar with approved ticketing and engineering issue-tracking systems. You'll help update assigned technical tickets with accurate information. You'll track follow-up tasks and outstanding investigation steps. You'll assist with organizing technical support documentation. You'll contribute to internal troubleshooting guides and frequently asked questions. You'll help identify common issues that could be addressed through clearer documentation. You'll review existing technical instructions for accuracy and clarity when assigned. You'll report outdated or confusing documentation to the appropriate team. You'll learn how technical support teams communicate with merchants. You'll observe how experienced team members explain software issues to non-technical customers. You'll assist with drafting customer-facing technical responses under supervision. You'll learn how to communicate technical information clearly and professionally. You'll avoid making unsupported promises about software fixes, functionality, or timelines. You'll recognize when a technical issue requires escalation. You'll follow established procedures for routing complex problems to experienced engineers. You'll learn how to provide useful context when escalating an issue. You'll help ensure technical tickets contain enough information for another team member to continue the investigation. You'll assist with basic testing of supported platform workflows. You'll follow approved test instructions and document the results. You'll help identify unexpected software behavior during testing. You'll report potential defects through established procedures. You'll learn the importance of testing changes in approved environments. You'll avoid making unauthorized changes to production systems or customer configurations. You'll observe how Software Engineers investigate and resolve reported bugs. You'll participate in technical discussions when appropriate. You'll learn how Customer Success and Technical Support teams collaborate. You'll help identify when a merchant's technical issue may affect onboarding or platform adoption. You'll assist with documenting customer-impacting technical problems. You'll share relevant information with Customer Success Managers through approved channels. You'll learn how technical support contributes to customer satisfaction and retention. You'll become familiar with common e-commerce platform concepts. You'll learn how online storefronts, checkout processes, and merchant configurations work. You'll develop an understanding of how entrepreneurs use Bask Health's software. You'll gain exposure to the challenges businesses face when configuring and operating web-based platforms. You'll assist with organizing recurring technical questions from merchants. You'll help identify patterns in reported issues. You'll contribute to internal discussions about improving troubleshooting procedures. You'll learn how technical teams identify potentially widespread platform problems. You'll follow established incident reporting procedures when appropriate. You'll avoid independently declaring incidents or communicating unapproved incident information. You'll participate in training on platform features and technical tools. You'll ask questions when you encounter unfamiliar technical concepts. You'll take notes and document what you learn. You'll receive feedback from experienced engineers and apply it to future assignments. You'll gradually develop stronger technical investigation skills. You'll practice approaching software problems systematically. You'll learn how to gather evidence before making assumptions about the cause of an issue. You'll develop confidence using technical documentation and diagnostic tools. You'll maintain accurate records of assigned work and completed tasks. You'll communicate proactively when an assignment requires clarification. You'll manage multiple small technical projects while maintaining attention to detail. You'll work with a remote team using approved communication and collaboration tools. You'll follow privacy, security, and access control requirements. You'll access only the systems and information necessary and authorized for assigned responsibilities. You'll avoid using unapproved tools or sharing sensitive information outside designated systems. You'll recognize when customer questions involve clinical, pharmacy, or compliance matters. You'll direct those questions to the appropriate licensed or authorized teams. You'll never provide medical advice, make clinical decisions, or independently approve regulated activities. You'll understand the importance of maintaining professional boundaries when supporting healthcare-related software. You'll contribute to a team environment that values curiosity, accountability, technical accuracy, and continuous learning. You'll be encouraged to take initiative within your assigned responsibilities. You'll learn how to communicate effectively with technical and non-technical colleagues. You'll develop practical experience with web applications, APIs, troubleshooting tools, and issue-tracking systems. You'll gain exposure to how technical support and software engineering teams collaborate. You'll learn how technical investigations can lead to better documentation, improved software behavior, and more reliable customer experiences. You'll build skills that can support a future career in Technical Support Engineering, Customer Engineering, Software Engineering, or related technical roles. You'll contribute to meaningful technical support work while receiving guidance from experienced team members. We're looking for someone who is interested in technology, enjoys solving problems, and wants to gain hands-on experience with SaaS software. You may have gained your technical knowledge through university coursework, a coding bootcamp, personal projects, internships, or independent learning. You don't need previous professional technical support experience, but you should be comfortable learning technical concepts and documenting your work. Familiarity with HTML, CSS, JavaScript, APIs, or browser developer tools would be helpful. Success in this internship means learning the platform, assisting with technical investigations, documenting issues accurately, following security procedures, and steadily developing stronger troubleshooting skills. What You'll Do
- Learn Bask Health's merchant-facing platform and technical workflows.
- Assist technical support specialists with routine investigations.
- Gather information about customer-reported software issues.
- Document expected behavior, actual behavior, and troubleshooting steps.
- Help reproduce reported issues in approved testing environments.
- Follow established technical troubleshooting procedures.
- Learn how to use browser developer tools for basic investigations.
- Develop familiarity with HTTP requests, APIs, and web application behavior.
- Assist with basic API troubleshooting tasks when authorized.
- Review technical documentation and supported platform functionality.
- Help prepare clear technical summaries and bug reports.
- Update assigned technical tickets and investigation records.
- Learn how engineering issue-tracking systems work.
- Assist with basic testing of supported software workflows.
- Document test results and unexpected software behavior.
- Contribute to internal troubleshooting guides and knowledge resources.
- Help identify recurring technical questions and documentation gaps.
- Assist with drafting customer-facing technical communications under supervision.
- Observe how experienced engineers communicate with merchants.
- Escalate complex issues through established procedures.
- Collaborate with Customer Success, Technical Support, and Engineering teams.
- Learn how technical issues affect merchant onboarding and adoption.
- Help organize recurring technical feedback from customers.
- Participate in technical training and internal team meetings.
- Learn approved incident reporting and escalation procedures.
- Avoid unauthorized production changes or system access.
- Follow privacy, security, and information-handling requirements.
- Escalate clinical, pharmacy, and compliance matters to authorized teams.
- Maintain accurate task lists and technical documentation.
- Communicate proactively when assignments require clarification.
- Apply feedback to improve troubleshooting and technical communication skills.
- Develop practical experience in SaaS technical support and customer engineering.
Requirements
- Current student, recent graduate, or early-career candidate interested in technical support, software engineering, or related technical fields.
- Foundational understanding of web applications or general software concepts.
- Strong interest in learning technical troubleshooting and problem-solving.
- Ability to follow technical instructions and document findings accurately.
- Comfortable learning new software platforms and diagnostic tools.
- Basic familiarity with computers, web browsers, and online applications.
- Strong attention to detail and organizational skills.
- Ability to describe technical problems clearly.
- Strong written and verbal communication skills.
- Willingness to ask questions when technical concepts are unfamiliar.
- Ability to approach problems systematically and investigate possible causes.
- Comfortable reading technical documentation.
- Willingness to learn about APIs, integrations, and web technologies.
- Ability to maintain accurate notes, issue descriptions, and follow-up tasks.
- Comfortable working with spreadsheets, online collaboration tools, and internal systems.
- Ability to manage assigned tasks and meet agreed deadlines.
- Willingness to follow established technical support procedures.
- Ability to recognize when an issue requires escalation.
- Strong sense of accountability for assigned work.
- Comfortable receiving feedback and applying it to improve performance.
- Ability to work independently while collaborating with a remote team.
- Understanding of the importance of privacy, security, and appropriate system access.
- Interest in SaaS platforms and customer-facing technical roles.
- Availability to collaborate during agreed U.S. Eastern Time internship hours.
- Strong curiosity, initiative, and willingness to develop technical skills.
Nice to Have
- Currently pursuing or recently completed a degree in Computer Science, Information Technology, Software Engineering, or a related field.
- Completion of a coding bootcamp or relevant technical training program.
- Experience working on personal software projects or technical coursework.
- Familiarity with HTML, CSS, or JavaScript.
- Basic understanding of HTTP requests and responses.
- Familiarity with REST APIs and JSON.
- Experience using browser developer tools.
- Experience using Postman, Insomnia, or similar API testing tools.
- Familiarity with Git or GitHub.
- Basic SQL knowledge.
- Experience testing web applications or documenting software bugs.
- Familiarity with Jira, Linear, Zendesk, Intercom, or similar tools.
- Experience writing simple scripts or debugging code.
- Familiarity with Shopify, BigCommerce, or other e-commerce platforms.
- Experience using or supporting SaaS applications.
- Familiarity with online storefronts and checkout workflows.
- Experience creating technical documentation or troubleshooting guides.
- Previous internship experience in IT, technical support, or software development.
- Interest in healthcare technology or telehealth software.
- Experience collaborating on technical projects with other students or developers.
