Enterprise Account Manager

Why Basepoint Building Automations Basepoint was built on the belief that the best companies are owned by the people who show up every day to do the work. As an employee-owned building automation company, we approach every project with a long-term mindset, shared accountability, and pride in doing the work right. Our people are owners, which means higher standards, stronger teamwork, and a long-term mindset. When you join Basepoint, you're not just taking a job – you're helping build something you own.

What We Have to Offer:

• Paid Time Off
• 9 Paid Holidays
• Generous Employee Stock Ownership Plan (ESOP)
• 401k Retirement Plan
• Medical, Dental, and Vision Insurance
• Spending Accounts – HSA, FSA, DCFSA
• Company Paid Short-Term and Long-Term Disability Insurance
• Company Paid Life Insurance
• Supplemental Life Insurance
• Employee Assistance Program

Job Summary The Enterprise Account Manager builds and strengthens relationships with assigned strategic accounts, serving as a trusted advisor who understands customer needs and delivers effective solutions. This role develops and executes account strategies, identifies growth opportunities, and partners with Operations and Customer Care to drive retention, satisfaction, and long-term value. Core Values in Action

• Confident: Applies strong industry and account knowledge to advise customers, validate technical and commercial details, and communicate clear recommendations. Seeks input from subject matter experts when needed and continues building expertise.
• Committed: Takes ownership of account plans, customer follow-up, CRM accuracy, quarterly business reviews, and project handoffs. Follows through on commitments, addresses challenges directly, and drives retention, growth, and long-term value.
• Compassionate: Listens to understand customer priorities, concerns, and feedback. Responds with empathy and respect, builds trusted relationships, and supports internal partners in delivering a positive customer experience.
• Innovative: Identifies creative solutions and growth opportunities across Controls, Doors, Security, service renewals, upgrades, and managed services. Uses customer insights, market data, and internal expertise to adapt account strategies and improve outcomes.
• One: Collaborates across Sales, Operations, Customer Care, and business units to align scope, pricing, handoffs, and customer expectations. Shares knowledge and accountability to achieve the best result for the customer and the organization.

Responsibilities

• Develops and executes strategic account plans within established commercial guidelines to support retention, growth, and long-term value.
• Owns ongoing customer relationships and conducts quarterly business reviews to maintain engagement, strengthen trust, and align on priorities.
• Identifies expansion opportunities, including upgrades, refresh cycles, multi-site rollouts, service renewals, and managed services.
• Partners with Operations and Customer Care to coordinate solutions, promote service attachment, and enhance the customer experience.
• Collaborates with Operations to confirm system architecture, control strategies, and technical scope before bid submission.
• Maintains current general knowledge of building automation platforms, HVAC systems, security controls, automatic entrances, hardware, energy codes, and estimating practices and leverages internal subject matter experts to support technical complexities.
• Participates in internal scope reviews and estimate turnover meetings to ensure accuracy, clarity, and completeness.
• Coordinates with project management teams during awarded-project handoffs to validate scope, budget, assumptions, and customer expectations.
• Captures customer feedback, monitors satisfaction measures, and shares insights with operations and enablement teams to improve customer outcomes.
• Leads cross-selling opportunities across Doors, Controls, and Security for assigned accounts.
• Builds long-term industry relationships through responsiveness, accuracy, and technical credibility.
• Participates in selected partner meetings, pre-bid walkthroughs, and post-bid reviews as appropriate.
• Maintains accurate CRM records, including account plans, opportunity activity, and renewal pipeline data.
• Supports post-award follow-up and lifecycle planning to encourage repeat business and long-term partnerships.
• Monitors market pricing, labor assumptions, and vendor costs to support competitive, accurate estimates and informed account strategies.
• Performs other duties as assigned.

Essential Key Performance Indicators (KPI)

• Retention / customer engagement health (QBR completion)
• Expansion revenue within existing accounts
• Customer care attachment and renewal influence
• Cross-sell penetration across business units

Requirements

• Bachelor’s degree in Engineering, Business, Construction Management, or a related field; or equivalent relevant experience in sales or project delivery within building automation controls, security controls, or the construction trades.
• 10+ years of customer-facing sales or account management experience in building automation, security controls, construction, or a related technical industry preferred
• Demonstrated success retaining and expanding existing accounts while managing relationships with customer decision-makers and cross-functional stakeholders.
• Proficiency using CRM systems to maintain accurate account plans, opportunity activity, customer interactions, and renewal pipeline data, with consistent and timely follow-up.
• Ability to coordinate effectively across Sales, Service, Operations, Customer Care, project management, and other internal teams.
• Ability to communicate clearly and build trusted relationships with customers, internal team members, and external vendors.
• Clear, professional written and verbal communication, with consistent and timely follow-up.
• Strong organizational skills and attention to detail, with the ability to manage multiple deadlines and competing priorities.
• Ability to manage multiple deadlines and priorities
• Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to read and interpret construction documents, with role-specific training provided as needed.

Physical Requirements

• Ability to travel daily to client locations and work sites
• Valid driver’s license and reliable transportation
• Level 1: Sedentary Work
• Prolonged periods of sitting at a desk and working on a computer.
• Occasional walking and/or standing on uneven and/or unimproved surfaces
• Must be able to lift 15 pounds at time