Jobs in the United States

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Mechanical Engineer
University of South Carolina
SC
Under the supervision of the Assistant Director of Engineering Support, the Mechanical Engineer leads in-house mechanical engineering design efforts and performs technical management for…
Added just now
Electrical Engineer
University of South Carolina
SC
Under the supervision of the Assistant Director of Engineering Support, the Electrical Engineer leads in-house electrical engineering design efforts and performs technical management for…
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Lead Software Engineer - Machine Learning Platform Team
Grainger Businesses
CHICAGO, IL
As a Lead Software Engineer (Software Engineer IV), you will develop applications that align with a strategic vision. In addition to coaching engineers, you will partner with key…
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Senior Frontend Engineer - Fleet Management
Verkada
San Mateo, CA
4+ years of experience building and shipping production web applications.
Added 1 min ago
Manufacturing Engineer
Kubota
Gainesville, GA
CAD Design Specialist: Develop design records for tooling and fixtures using CAD applications, ensuring proper storage and organization of records.
Added 1 min ago
Vice President – Full Java Stack Engineer
ewminds consulting Services
Pittsburgh, PA
We are seeking a Vice President – Full Stack Engineer to join a mission-critical engineering team supporting a high-performance, regulated enterprise platform. This is a hands-on…
Added 1 min ago
Senior Pre-Sales Infrastructure/Network Design Engineer
ewminds consulting Services
New York, NY
…consistency, and overall user experience across enterprise…
Added 1 min ago
Full Stack Engineer
ewminds consulting Services
Clairton, PA
· Proven experience owning both build (development) and run (maintenance/operations) for business-critical applications
Added 1 min ago
Full-stack Engineer 4 (Manager, IC)
Capital One
McLean, VA
…owning full-feature architecture end-to-end. As a Full Stack Engineer on our Cars and Ground Transportation team, you'll join a fast-moving, product-driven group of makers, doers, and…
Added 1 min ago
Full-stack Engineer 4, Marketing and Messaging
Capital One
Riverwoods, IL · Plano, TX · McLean, VA
McLean, VA: $197,300 - $225,100 for Full-stack Engineer 4
Added 1 min ago
Staff Full Stack Engineer, AI & Emerging Tech
Capital One
NY · McLean, VA · San Jose, CA · San Francisco, CA
Sales Territory: $209,000 - $238,500 for Full-stack Engineer 5
Added 1 min ago
Sr. Manager Full Stack Engineer (People Leader)
Capital One
McLean, VA
McLean, VA: $229,900 - $262,400 for Sr. Manager, Full-stack Engineer
Added 1 min ago
Full-stack Engineer 4
Capital One
McLean, VA
Join the Card Tech Acquisitions team within Card Intelligent Decisions & Experiences (CIDX) as a Full Stack Engineer on our newly formed squad! You will drive a top-priority enterprise…
Added 1 min ago
Full-stack Engineer 4
Capital One
McLean, VA
Join the Card Tech Acquisitions team within Card Intelligent Decisions & Experiences (CIDX) as a Full Stack Engineer on our newly formed squad! You will drive a top-priority enterprise…
Added 1 min ago
Staff Data Engineer - (Director, IC - Card Tech)
Capital One
McLean, VA · Richmond, VA
As a Staff Data Engineer at Capital One, you will be part of a community of technical experts working to define the future of data platforms and banking in the cloud. You will work…
Added 1 min ago
Full Stack Engineer 5
Capital One
Plano, TX
Plano, TX: $209,000 - $238,500 for Full-stack Engineer 5
Added 1 min ago
Full-stack Engineer 4, Marketing and Messaging
Capital One
Riverwoods, IL · McLean, VA · Chicago, IL · Plano, TX
Chicago, IL: $179,400 - $204,700 for Full-stack Engineer 4
Added 1 min ago
Staff Full-Stack Engineer (Director IC) - Partner Experience
Capital One
Chicago, IL · McLean, VA · Richmond, VA · Plano, TX · Riverwoods, IL
…unified, and resilient digital experiences. As a Staff Full Stack Engineer, you will help set the technical direction and UI architecture for our next-generation partner portals and…
Added 1 min ago
Full-stack Engineer 4
Capital One
Riverwoods, IL · Chicago, IL
As an Full-stack Engineer 4 in the Global Payment Network (GPN), you will leverage your technical acumen, domain knowledge, and strategic architecture vision to shape how our clients…
Added 2 mins ago
Sr. Data Engineer AI
Docusign
San Francisco, CA
Analyze and develop data quality and validation procedures to ensure trusted data for AI applications
Added 2 mins ago
Advanced R&D Engr/Scientist
Solstice Advanced Materials
Spokane, WA
The Advanced R&D Engineer/Scientist serves as a key technical contributor responsible for developing and optimizing electrochemical processes supporting high-purity copper and other metals…
Added 3 mins ago
Systems Engineer
Hanscom
Littleton, MA
Patch and harden operating systems and third-party applications on endpoints. Manage endpoint security through antivirus, encryption, monitoring, alerting, and location services.
Added 3 mins ago
Quality Process Engineer (Entry/Experenced) FTW
Michelin North America
WOODBURN, IN
Are you ready to join a world-class team in a truly outstanding role? As a Quality Process Engineer at Michelin in Fort Wayne, you will play an integral part in our journey towards…
Added 3 mins ago
Performance Research Engineer: Tire Wear & Materials
Michelin North America
GREENVILLE, SC
Michelin is recruiting a Tire Performance Research Engineer to work on developing tools and methods for our tire and material design communities. You will join a team dedicated to the…
Added 3 mins ago
Full Stack Engineer 181965
CTI Consulting
westlake, TX
developing applications using modern frameworks and technologies with a

Base-2 Solutions, LLC

Application Support Engineer

Bethesda, MD, MD, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Position Summary Base-2 Solutions is seeking a TS/SCI-cleared Application Support Engineer to oversee and support a media processing workflow application supporting DIA's National Digital Exploit and OSINT Center (NDOC) under the 10-year DOMEX Technology Platform (DTP) contract. In this role, you will serve as the front-line technical anchor for monitoring complex media ingest pipelines, resolving urgent customer support inquiries within defined Service Level Agreements (SLAs), troubleshooting across Windows and Linux environments, and utilizing database analytics to isolate root causes. You will also act as a vital cross-functional liaison, translating complex operational and client feedback into actionable data and requirements for Database Administrators (DBAs), System Engineers, and the Product Owner. You will work closely with the team on the following key tasks. While most work is conducted on-site at the client location in Bethesda, MD, the role includes a flexible schedule and, occasionally, some tasks may be performed remotely. Essential Duties and Responsibilities

Actively monitor the health, availability, and throughput of media ingest applications, transcoding pipelines, and digital asset management tools.
Act as Tier 1 technical escalation point for external clients and internal operational stakeholders.
Identify processing bottlenecks, failed ingest jobs, metadata corruptions, and network transfer errors before they impact client delivery.
Triage, investigate, and resolve complex issues and customer complaints within strict contractual SLA response and resolution windows.
Document incident lifecycles, root-cause analyses, and step-by-step resolution paths.
Maintain and troubleshoot the application server infrastructure hosting software across both Linux and Windows Server operating systems.
Translate application-level latency complaints into actionable database diagnostics.
Translate application failure patterns into server/network requirements.
Translate recurring custom complaints into prioritized bug tickets, user stories, and feature requests.

Required Qualifications

Experience meeting an applicable education/experience pathway in the equivalency section.
Experience in technical support, application support, or systems administration within enterprise software.
Demonstrated competency in both Linux and Windows Server.
Proficient in writing SQL queries to investigate application state and extract operational metrics.
Understanding of digital media concepts (ingest workflows, wrappers/containers, metadata XML/JSON) and transfer protocols.
Exceptional communication skills with a proven track record of acting as a bridge between non-technical end users and specialized engineering teams.

Preferred Qualifications

Familiarity with containerized applications.
Experience with monitoring and telemetry platforms.

Required Education and Experience Equivalency

BS in Engineering, Computer Science, Systems Engineering, or related field with 8 - 12 years of prior relevant experience.
Masters with 6 - 10 years of prior relevant experience.

Required Security Clearance

Active Top Secret/SCI
Must obtain a CI polygraph after start; Top Secret/SCI required to start.
U.S. citizenship is required

Equal Employment Opportunity Base-2 Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law, and will not be discriminated against on the basis of disability. Learn more: base-2solutions.com/eeo

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