Collections Clerk

Collection Clerk/ Cobranza Cheques

Responsible for reaching out to Companies & Agents to collect payment for bound checks, outstanding balance or other payments/ Placing direct phone calls, legal letters and E-mails to companies that are past due. Is this for you? Here are some specifics:

• Contact Company’s regarding overdue accounts and determine reasons for non-payment.
• Records any and all collection efforts taken on individual accounts.
• Takes full responsibility for all accounts assigned and answers all inquiries concerning such accounts.
• Issue payment commitment letters.
• Maintain accurate records about the company’s payment status.
• Excises discretion and judgment in making financial arrangements.
• Refers delinquent accounts to collection agency when efforts to obtain payment have proven unsuccessful
• Analysis financial Reporting according to Management requirements.
• Handle day to day internal customers calls related to collection issues.

What you will need to succeed:

• Daily and weekly reporting to direct supervisor.
• Daily Delinquency notices.
• High volume phone calls to assigned delinquent accounts.
• Reconcile company’s disputes as they pertain to payment of outstanding balances that are due
• Participate in team planning meetings.
• Meet defined department goals and activity metrics.
• Requires core competencies of communication, leadership, ability to drive change, innovative outlook and problem analysis.
• Strong customer service skills and a desire to provide solutions to our internal and external customer
• Ability to handle multiple tasks and assignments while meeting deadlines.
• Very good problem solving skills and an ability to work within the company to influence behaviors to support our customers.
• A self-starter, with excellent time management and organizational skill required.

What will make you stand out?

• Education: High School Diploma/GED (Required). Will consider work experience.
• Strong PC skills and knowledge of Microsoft Office required.
• Ability to work well independently in a team environment. Ability to work with all levels within the organization required.
• Good verbal and written professional communication.
• Ability to work under pressure and delivery of requirements on specific due dates
• Team player
• Bilingual