Call Center Associate

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Responsibilities:

 Attention to Customer by providing excellent service.  Inform the customers about our services, locations of stores or concerns they may have.  Record customer’s complaints.  Follow up on claims until finding a solution and Inform customers the outcome of their claim.  Send complaints from customers to the companies who provide the services.  Various processes and refunds to customers.  Call beneficiaries for clarification. Attention to Stores & Remote Locations  Assist SAI, SAII & Agents regarding our services.  Solve our clients’ problems through support from the SAI, SAII.  Check status of money orders and bank accounts when the customer or the SAI, SAII request.  Support SAI’s while opening a store and any possible problems with the system.  Authorize cancellation of transactions and / or special modifications.  Capture operations when the SAI, SAII, & Agents have difficulties. Attention to Agents  Wires capture from telephonic Agents.  Assisting Agents on any situation regarding our Services.  Solve the problems of our agents.  Check status of money orders and bank accounts when the client or the agents request.  Support Agent with the problems with the system.  Authorize Cancellation of transactions and / or special modifications.  Capture operations in support of the agents with any technical difficulties and the agencies authorized telephone. Administrative functions  Make Reports and off duties activities concerning customer service.  Contact Supervisors and Territory Managers to confirm any issues with their stores/agents.  Filling and updating the different formats of internal control.  Address comments, questions or gaps from the SAI, SAII, & Agents to the areas in charge.  Maintain space and equipment clean and orderly in your workplace.  Comply with the instructions of his/her superiors.  Adhere to the guidelines of Corporate Security.  Attend training or retraining for new services indicated and subject to any assessment  Comply with and enforce the Rules of Compliance and Privacy.  Meet all the additional tasks identified by the company management.