Lead Server/Bartender – Greater Good Imperial Brewing | Worcester, MA Type: Hourly, Tipped, Non-Exempt
Are you passionate about craft beer, hospitality and creating memorable guest experiences?
Greater Good Imperial Brewing is looking for a Lead Server/Bartender to help lead our front-of-house team. We brew big, bold imperial-strength beers and serve them with scratch-made food and genuine hospitality. This role is perfect for someone who thrives in a fast-paced restaurant or taproom, loves craft beer and enjoys mentoring others while delivering exceptional service.
As a Lead Server/Bartender, you'll play a key leadership role on the floor. You'll support daily operations, coach teammates and help create the energetic, welcoming atmosphere Greater Good is known for.
If you're a hospitality professional who loves people, teamwork and craft beer culture, we'd love to meet you.
What You'll Do
Deliver Exceptional Guest Experiences
- Welcome guests with genuine hospitality and guide them through our food and beer offerings
- Take food and beverage orders accurately using Toast POS
- Deliver food and drinks efficiently while maintaining presentation and service standards
- Make thoughtful recommendations on imperial beer styles, food pairings and seasonal releases
- Share the Greater Good story with guests
- Serve responsibly, with a strong understanding of higher-ABV beers
- Anticipate guest needs and resolve concerns professionally and positively
Lead & Support the Front-of-House Team
- Act as shift lead during service and support smooth daily operations
- Assist with opening and closing procedures
- Help train and mentor new team members
- Lead by example during busy service with a calm, positive approach
- Support communication between FOH staff and management
- Contribute to a strong team culture rooted in respect, accountability and hospitality
Support Operations
- Maintain a clean, organized and stocked service environment
- Handle cash and credit card transactions accurately and follow cash-handling procedures
- Assist with inventory awareness and operational readiness
- Support private events and special activations as needed
- Assist with beer-to-go sales
- Stay knowledgeable about promotions, new releases and brewery events
What We're Looking For
Qualifications
- Must be at least 21 years old
- TIPS certified or willing to get certified upon hire
- 1–2 years of restaurant, bar, brewery or hospitality experience
- Shift lead or team leadership experience is a plus
- Strong communication and guest service skills
- Ability to multitask and stay composed in a high-volume environment
- Passion for hospitality, teamwork and craft beer
You'd Be a Great Fit If You Are...
- Friendly, outgoing and team-oriented
- Dependable and accountable
- Comfortable leading by example
- Energized by busy restaurant and taproom environments
- Excited to create memorable guest experiences
- Curious about beer and brewery operations
Schedule & Work Environment
- Nights, weekends and holiday availability required
- Fast-paced brewery restaurant and taproom atmosphere
- Collaborative team environment with opportunities to grow
Physical Requirements
- Stand and walk for extended periods
- Lift and carry up to 30 lbs regularly
- Assist with moving kegs with team support or equipment
- Bend, reach, carry trays and work in an active service environment
Important Role Clarification This is a tipped, hourly, non-exempt role. It does not include managerial responsibilities such as hiring, firing, scheduling authority, disciplinary action or budget management. Tips are distributed according to Greater Good's written tip policy and applicable law.
Why Greater Good / Barrel One Collective? Greater Good Imperial Brewing is part of Barrel One Collective, a growing craft beverage and hospitality company rooted in New England beer culture. We're passionate about creating great experiences for guests while building a workplace where people feel valued, respected and supported.
Whether it's in our breweries, restaurants or events, we believe great hospitality starts with great people.
Join us and help create experiences people remember.
Barrel One Collective is an equal opportunity employer.
