Barnstable Public Schools

United States

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Added 3 days ago
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Closed listing

Barnstable Public Schools

R 3511 District Technology Support Associate

Barnstable, MA, United States

$47,000 to $48,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $47,000 to $48,000 USD / year
Closing date: Oct 27, 2026
Posting language: English
Posted: Oct 13, 2026

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Original job description

Archived listing. The details below describe a past opening.

JOB GOAL:

The Technology Support Associate provides front-line, customer-focused technology support to staff and students across the district. This role serves as the first point of contact for technology assistance and focuses on resolving common, well-documented, and routine technology issues, supporting users in their day-to-day use of district systems, and ensuring a positive support experience. Issues requiring system-level access, configuration changes, or advanced troubleshooting are escalated to senior technical staff.

QUALIFICATIONS:

High school diploma required; associate’s degree, college coursework, or relevant experience, preferred
Strong customer service and interpersonal skills
Ability to communicate clearly and patiently with non-technical users
Comfort learning and using new technology systems and tools
Basic familiarity with Windows, Apple, Chromebooks, and/or Google Workspace preferred but not required
Ability to follow procedures, document work, and manage multiple tasks
Willingness to learn and grow technical skills on the job
High degree of professionalism, discretion, and attention to security, privacy, and data integrity

PERFORMANCE RESPONSIBILITIES:

Serve as the first point of contact for technology support requests
Resolve common, repeatable, and documented issues related to devices, accounts, peripherals, and classroom technology
Provide in-person and remote assistance following established procedures and documentation
Document all work in the district’s ticketing and asset management systems, logging technical requests, solutions, and account for time and resolution of work
Assist with device deployment, collection, basic setup, and inventory tracking
Perform basic troubleshooting and guided diagnostics using approved tools and procedures
Support classroom and office technology such as displays, printers, and peripherals
Follow district technology standards, procedures, and security practices
Provide feedback to senior staff on recurring issues and user support needs
Participate in technology projects in a support role as assigned
Other duties as assigned by the Executive Director of Technology or designee

REPORTS TO: Executive Director of Technology

PHYSICAL REQUIREMENTS:

Typical office conditions: sitting, bending, stooping, filing, occasional lifting of up to 50 pounds of office supplies/files. Close vision at or correctable to normal range.

TERMS OF EMPLOYMENT:

12 month contract

SALARY:

Per BAO collective bargaining agreement

More about this job

Skills

Troubleshooting
Customer service
Interpersonal skills
Microsoft Windows
Google Workspace
Documentation

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