Temporary Help Desk Technician (Flexible Schedule)

**POSITION:**Temporary Help Desk Technician (Flexible Schedule) **SCHEDULE:**Schedule will likely include 8:00am-4:30pm (Monday), 12:00pm-8:30pm (Tuesday), and 3:00pm-11:30pm (Friday), with flexibility for peak season needs. **LOCATION:**Reno, NV SALARY:$25.00 - $32.00 per hour TO APPLY: Submit resume through EmployNV.gov and apply online: **Direct Link:**https://careers.barnesandnoble.com/job/Temporary-Help-Desk-Technician-(Flexible-Schedule)-95865BR **Career Page:**https://careers.barnesandnoble.com/distribution-jobs Please note, employers may close jobs on the website at any time. **SUMMARY: ** The Help Desk Technicians role is to serve as initial point of contact for users of all IT supported systems, applications and services within the Distribution Center and by DC Operations. Will provide in-house and remote end users technical support for the proper functioning of desktop hardware, software, printers, barcode scanners and related technology. Pay rate is $25/hr to $32/hr, based on experience. **JOB REQUIREMENTS: ** Experience installing, troubleshooting, configuring, maintaining and repairing a diverse array of IT hardware including desktop PCs, laptops, laser printers, inkjet printers, Bluetooth peripherals, etc. Experience supporting Microsoft Office software and other common office software. Experience supporting a WMS strongly preferred. Experience configuring and troubleshooting TCP/IP. Experience supporting wireless network devices. Ability to lift and carry up to 50 lbs. Ability to crouch, bend, crawl, and climb a ladder as would be expected of a technician servicing equipment located under desks or mounted to the ceiling. Ability to appropriately prioritize work efforts. Customer service skills are a must as the technician will be interfacing directly with end-users both on the phone and in person. Strong background in PC repair and Networking, with certifications from Microsoft, COMP TIA and Cisco preferred. An Associate degree or higher in Information Technology or related fields; or 1-3 years of demonstrated experience supporting current Windows operating systems. Drug screen and background check **JOB RESPONSIBILITIES/DUTIES: ** Install, maintain, repair and upgrade all PC hardware, software and related peripherals to ensure optimal performance. Use an excellent understanding of both hardware and software computer systems and applications used by DC Operations (including Warehouse Management System, warehouse controls systems) to troubleshoot and resolve issues, perform root cause analysis, and solve business problems. Prompt notification to individual or group assigned when assignment is outside the scope of the desktop technician. Day to day administration of user accounts in Active Directory in observance of corporate security guidelines. Research and test new software and hardware implementations for future use in the organizations environment. Monitor and track issues to ensure accurate and timely resolution. Create and update detailed documentation for use in future problem resolution. Be able to work with flexible schedules (including weekends) and be available for an on-call support. **BENEFITS: ** Employee Discount EAP Sick Pay Paid Time Off including paid Maternity and Parental Leave Company Paid Holidays Transit 401(k) with Company Match Comprehensive Health Benefits (Medical, Dental and Vision) Healthcare and Dependent Care Spending Accounts Healthcare Spending Account Disability Benefits Life Insurance Tuition Reimbursement **EEO: ** Barnes and Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marit l status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact (800) 799-5335.