Outreach Coordinator

PURPOSE:

The Outreach Coordinator is the first point of contact for 9/11 responders, survivors, and their families seeking help with the September 11th Victim Compensation Fund (VCF). You will speak with prospective clients about their 9/11 exposure, illnesses, and proof of presence; determine whether they are eligible; and guide eligible clients through sign-up.

JOB RESPONSIBILITIES:

• Conduct intake conversations to assess each lead’s 9/11 exposure, medical conditions, and eligibility for the VCF.
• Sign up eligible leads as clients whenever possible
• Inform clients about the claims process to set expectations regarding the timeline and required documentation
• Monitor and manage your pipeline of new and existing leads through your Salesforce dashboard, prioritizing the most promising opportunities
• Keep Salesforce records accurate and current, including lead status, notes, and next steps
• Follow up consistently by phone, text, and email to move leads forward and uncover additional potential claims
• Work toward clear individual and team goals
• Respond promptly to internal messages in email, Slack, and Salesforce
• Represent the firm at outreach events to educate the 9/11 community about the World Trade Center Health Program (WTCHP) and the VCF
• Identify and pursue new opportunities to reach members of the 9/11 community
• Take on special projects as assigned

JOB REQUIREMENTS:

• Excellent verbal and written communication skills, with the ability to build rapport quickly
• Proven ability to listen actively and respond with empathy in sensitive or emotional conversations
• Comfort working in a fast-paced, goal-driven environment
• Experience with a CRM (Salesforce preferred) and proficiency in Microsoft Word, Excel, and Outlook
• Prior experience in intake, sales, client services, or call-center work preferred
• Bachelor’s degree preferred

SALARY:

$60,000 - $70,000

WHO WE ARE:

At Barasch & McGarry, our mission is to improve the lives of the 9/11 community and lead the way in protecting victims’ legal rights. As passionate advocates and legal representatives, we ensure victims access the healthcare and compensation they deserve through the World Trade Center Health Program and the 9/11 Victim Compensation Fund. Our deep-rooted connection to the 9/11 community drives our commitment to providing compassionate, professional, and responsive client care. Joining our team means being part of a firm with an unmatched reputation built on decades of advocacy, integrity, and dedication to those we serve.

Barasch & McGarry is an equal opportunity employer, where employment is based upon personal capabilities and qualifications and is in compliance with all applicable federal, state, and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against team members, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, transgender status, actual or perceived sexual orientation, national origin, alienage or citizenship status, marital status, familial status, caregiver status, military status, including past, current, or prospective service in the uniformed services, genetic information, victim of domestic violence status, sexual or reproductive health decision making, actual or perceived physical or mental disability or any other protected characteristic as established by law.