Visitor Management Representative

Experience Required

None

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

20

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Summary

Job Description:

Visitor Management Representative

Part-Time, Days

The PBX/Switchboard Department serves as the hospital's central communication hub, providing 24/7 support for patients, visitors, and staff. The team manages incoming calls, emergency communications, overhead paging, and critical notifications while delivering exceptional customer service and ensuring timely, accurate communication across the organization.

The Visitor Management Representative is responsible for providing exceptional customer service while supporting the hospital's physical security and visitor management program. This position serves as the first point of contact for patients, visitors, vendors, contractors, volunteers, and guests entering the facility. The Visitor Management Representative verifies visitor identity, screens visitors accessing secured areas/units and ensures compliance with hospital security policies. The Visitor Management Representative will also monitor Security cameras for entry points into the facility as well as entrances totheir designated unit of work. The Visitor Management Representative works with Security to identify hazards and potential security threats to the facility. In such instances, the Visitor Management Representative will ensure that prompt, appropriate, notifications are made to Security, the Clinical House Supervisor, Emergency Services, and/or any other intervening bodies as applicable.

Job Description:

Welcome all patients, visitors, vendors, contractors, and guests in a professional, courteous, and compassionate manner.

Provide excellent customer service while maintaining security awareness

Answer questions and provide directions throughout the hospital

Assist visitors with wayfinding and general hospital information.

Resolve routine visitor concerns and refer complex issues to Security or department leadership.

Maintain a calm, respectful and service-oriented environment for all visitors.

Enforce hospital visitation policies in regard to patient units as well as the facility.

Verify visitor authorization for restricted nursing units.

Deny entry when visitors fail to meet established security or visitation requirements.

Identify and report suspicious activity to Security immediately

Assist with after-hours visitor access procedures

Coordinate with Security regarding visitor issues requiring intervention.

Communicate effectively with nursing units regarding visitation requests

Maintain positive working relationships with Patient Access, Nursing, Administrative personnel, and any other department.

Job Requirements:

High School Diploma or Equivalent

One-Year related experience

Benefits:

Preventive Plan

Life Insurance

Retirement Plans

Flimp Decisions - Flimp Decisions will help you pick the best value plan option given your expected medical needs. The proprietary algorithm provides a personalized financial analysis and recommendation, considering both premium and expected out-of-pocket cost (copays, etc.), as well as other important plan features.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.

"EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to r ace, color, national origin, gender, s exual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.

NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES

Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056."

Job Type

Part time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

R26108600