PCH Access Manager II

Experience Required

4 - 20 years

Minimum Education Required

Associates Degree

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Summary

Job Description:

BHMG

PCH Access Manager II

Job Summary:

The Patient Connection Hub (PCH) Access Manager II directs all daily scheduling and referral operations, for a PCH scheduling-based team and the PCH Referral Coordinator Float Pool. The scheduling-based teams are designed to group like service-lines together managed by a supervisor to increase competency and efficiency with scheduling. The Referral Coordinator Float pool is designed to provide flexible coverage to all PCH specialty referral queues when there are staffing gaps to prevent referral outreach work from falling behind timing goals. The Manager is responsible for managing the operations of the scheduling-based team and referral coordinator float pool which includes the oversight of personnel, scheduling and referral procedures, and the delivery of patient services. The Access Manager II is responsible for planning for space allocation, and acting as liaison for Baptist providers, hospitals and senior leadership. The Manager will proactively monitor and manage feedback received to identify opportunities to refine and enhance the operational process. Specifically, the manager will be aware of service observance the Access Supervisors

brings forth (i.e., listening to live calls and/or reviewing recorded messages) to ensure great customer service.

The PCH Access Manager II is also responsible for overseeing the design, planning, and implementation of the PCH operating m odel. The Manager is accountable for the performance of both their scheduling-based team and the Referral Coordinator Float Pool to meet or exceed the performance standards. The goal of the PCH is to deliver a high-quality and integrated Baptist experience; ensuring that patients receive the correct care, from the appropriate provider in right timeframe

Minimum Education, Experience, Training and Licensures Required:

Associate's degree required.

Four years or more of related experience.

A combination of experience and education may be considered.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.

"EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to r ace, color, national origin, gender, s exual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.

NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES

Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056."

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

R26109546