Application Support Analyst - Intermediate

Experience Required

2 years

Minimum Education Required

Bachelor's Degree

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Summary

Job Description:

Baptist Health is looking for an Application Support Analyst - Intermediate to join our team! This is a remote work position that requires residency in KY or IN.

Under general direction, responsible for application training and integration of information technology in the healthcare setting. This position will serve as a liaison between the IT department and operations to align system design with operational processes. This includes data collection, workflow analysis, testing, training and at the elbow and phone support. Participates in application deployment and procedure documentation. Ensures that the software build meets organizational goals and external mandates such as HIPAA and Meaningful Use. Under supervision may act as project coordinator on projects that may or may not have system-wide implications.

Essential Duties:

Manage stakeholder expectations by analyzing expectations and requirements.

Continually assess end user workflows and identifies area for personalization or build improvements.

Identify project issues and risks and resolve or escalate as appropriate.

Ability to research complex problems and formulate appropriate plans.

Collaborate effectively with colleagues to complete tasks.

Lead or actively participate in meetings.

Provide recognized knowledge of product features, functionality and utilization of the application software.

Provide instructor led classroom and one on one training to end users.

Develop interactive training modules in learning management system

Monitor system effectiveness and/or performance to determine if there are any potential problems, report critical findings to peers and/or manager and resolve simple problems.

Participate in disaster recovery initiatives.

Review and test changes, interfaces, data conversion, enhancements, and each new release as assigned.

Resolve or triage support calls as first tier support for all Baptist Health Medical Group locations.

Provide assigned on-site support during go-lives and system upgrades.

Provide 24/7 support when scheduled.

Ensure that applicable training documentation and/or manuals are available to trainees.

Assist in developing and maintaining test scripts to reflect proposed workflow solutions.

Maintain documentation on the organization's file share platform.

Qualifications:

Minimum of a Bachelor's degree and two years related experience, or two years' direct healthcare experience in lieu of a degree.

Appropriate certification or licensure (if applicable) required.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.

"EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to r ace, color, national origin, gender, s exual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.

NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES

Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056."

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

R26104723