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Banner Engineering

Customer Service Representative

Plymouth, MN, United States

$20.38 to $27.33 USD / hour

Apply on recruiting.ultipro.com About employer

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Job details

Pay: $20.38 to $27.33 USD / hour
Experience: 2+ years of direct customer service experience
Posting language: English
Posted: Nov 11, 2026

Original job description

Why Work at Banner?

For over 50 years, Banner Engineering has been at the forefront of industrial automation. We offer products and solutions including award-winning sensors, wireless solutions, machine safety, indication and LED lighting. From Fortune 500 leaders to innovative startups, Banner's award-winning products and solutions are helping companies around the world increase efficiency, reduce costs, safeguard equipment, and protect personnel. Our commitment to innovation shows through a continuous, market-driven evolution of products and technology. With engineers employed in nearly every major department, engineering is in our DNA.

Banner is a rapidly growing company that offers many personal development opportunities, an excellent benefits package, and a collaborative team of employees who are passionate about what they do.

What You’ll Be Doing

This is a great opportunity for someone who enjoys working individually and collaboratively, staying on top of tasks, and making a meaningful impact across teams and projects. Below are some key responsibilities of the role.

Key Responsibilities

Providing high quality support and great customer experience by creating and nurturing relationships with customers and channel partners
Managing multiple priorities simultaneously including phone calls, order entry, online chat, email, and responding to sales team member questions/requests
Receiving and processing orders from customers and channel partners for shipment from designated manufacturing plants
Manage customer requests for assistance, information, and issue resolution.
Collaborating with and maintaining effective working relationship with Applications Engineers, Area Sales Managers, Business Analysts, Business Development Managers, Management, etc. to assist the customer in any way possible
Processing returns requests, expedite requests, special price agreements, and trial orders for the sales channel
Working closely with Distribution Warehouse staff and Materials Handlers to ensure shipments are prepared and shipped as scheduled
Maintaining knowledge of Banner’s sales systems and processes
Other duties as assigned

What You Bring to the Table

To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodation may be made to support individuals with disabilities.

Required

High School diploma or equivalent
2+ years of direct customer service experience
Experience using basic office equipment (multi-line phones, computers, web-based systems)
Clear and effective communication style
Experience with Microsoft Office Suite
Takes initiative and is a great team player
Ability to be flexible when needed and takes ownership of their work
Ability to work under pressure and meet deadlines to maintain great business relationships

Preferred

Experience working with end users, manufacturers, distributors, and sales managers
Call center experience
Experience with Oracle EBS
Familiarity with the Return Merchandise Authorization (RMA) process

Supervisory Responsibilities

This position has no direct supervisory responsibilities.

What to Expect at Work

Physical Demands

The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to support individuals with disabilities.

Sit for up to 8 hours per day.
Continuous movement, walking, or standing.
Exposed to a computer screen for extended periods
May require repetitive motions such as utilize a computer mouse, keyboard, computer, and other standard office equipment.
Communicate with others frequently.

Working Environment

The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this job.

Corporate office environment – indoor and climate-controlled

Pay and Benefits

Banner Engineering is committed to offering competitive pay and benefits, including, but not limited to:

Tuition Reimbursement
401(k) with match
Student Loan 401(k) match program
Medical, Dental, and Vision Insurance Plans
HSA (Health Savings Account) with company contribution
Paid Time Off (PTO)
Sales and Profit Sharing Eligibility
Flexible work hours
Life Insurance
Paid Parental Leave
Pet Insurance

Base Pay Range: $20.38 - $27.33/hour

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Core Values

Customer Driven, Accountability Focused, Integrity Always, New Solutions – Every Day

If you excel in a dynamic, collaborative environment and are looking for meaningful challenges and opportunities to grow, you’ll find a great fit here. Banner Engineering is a premier employer headquartered in MN, offering competitive compensation, comprehensive benefits, and opportunities for professional development as we rapidly grow in the Industrial Automation industry.

Banner Engineering is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status.

Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V

This job description reflects management’s assignment of key responsibilities;

it does not prescribe or restrict the tasks that may be assigned.

Apply on recruiting.ultipro.com About employer

More about this job

Skills

Customer service
Sales
Office equipment
Communication skills
Microsoft Office
Cope with pressure
Meet deadlines
Oracle

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Work requirements

Jobs in the United States