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Added 2 mins ago
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Manager, Coding - Remote
UnitedHealth Group
Camden, TN
- $72,800 to $130,000 USD / year
The Manager, Acute/Ambulatory Coding (Grade 27) manages and is accountable for professional employees and/or supervisors within coding operations. The impact of work is primarily at the…
Added 15 mins ago
Vice President, Senior Acquisition Strategy Manager
JPMorgan Chase
Wilmington, DE
As an Acquisition Strategy Manager in the Business Card Acquisition team, you’ll drive customer acquisition growth through audience strategy, segmentation, offer optimization, and…
Added 15 mins ago
RN Clinical Review Nurse I
Elevance Health
Wilmington, DE
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 15 mins ago
Manager, Talent & Organizational Development
Chemours
Wilmington, DE
Chemours is seeking a Manager, Talent & Organizational Development to join our Human Resources team. This position will report directly to the Talent & Organization Development Director at…
Added 15 mins ago
Senior Product Delivery Associate-Workflow Services Aurora
JPMorgan Chase
Newark, DE
Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
Added 19 mins ago
VR
Epic Ascent Supervisor
Vail Resorts
UT
- $25 to $31.32 USD / hour
The Epic Ascent Supervisor provides frontline leadership for the Epic Ascent Concierge team, supporting the Epic Ascent Manager through daily operational oversight, coaching, and service…
Added 19 mins ago
Region HR Manager
HYDRO EXTRUSION USA, LLC
SPANISH FORK, UT
Region HR Manager Location: Connersville, IN, US, 47331 Cressona, PA, US, 17929 Spanish Fork, UT, US, 84660 Career area: Human Resources Department: ENA BU Functions Job Type: Permanent…
Added 20 mins ago
Senior Quality Engineer
Medtronic
Salt Lake City, UT
Lead process validation activities across the full validation lifecycle, including planning, protocol development, execution, analysis, reporting, and ongoing process monitoring.
Added 20 mins ago
Manager, Software Engineer Student LifeCycle Services
WESTERN GOVERNORS UNIVERSITY
SALT LAKE CITY, UT
Added 20 mins ago
Project Manager - Industrial
M.J. ELECTRIC, LLC
SALT LAKE CITY, UT
Added 20 mins ago
Financial Planning and Analysis Manager- Engineering
University of Utah
Salt Lake City, UT
Working Title Financial Planning and Analysis Manager- Engineering
Added 25 mins ago
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(USA) Store Manager - Supercenter
Walmart
TAYLOR, MI
- $110,000 to $170,000 USD / year
Provides supervision and development opportunities for management and hourly associates in a facility that may present issues such as highturnover significant engagement issues…
Added 26 mins ago
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(USA) Regional Manager, Facilities Services – Licensed
Walmart
AURORA, CO
- $121,000 to $242,000 USD / year
Leads a team of Managers and Supervisors, providing coaching, performance feedback, and development opportunities. Builds a high-performing, safety-focused maintenance organization through…
Added 35 mins ago
Offshore MCU Project Engineering Lead
GE Vernova
Unspecified, NY
…components and providing the methods, transport, tools, and workforce for GE Wind Offshore projects. The MCU service covers all offshore activities, from vessel load-out of the…
Added 36 mins ago
OR
Wireless Retail Sales Associate - W2159
OSL Retail Services
OLEAN, NY
- $19 USD / hour
Benefit from sales incentives, career development opportunities, and an employee referral program.
Added 36 mins ago
Registered Nurse
Kaleida Health
OLEAN, NY
…understanding of the principles of all ages including geriatric development to assess each patients specific needs, provide treatment, and plan care. Provide leadership and guidance for all…
Added 36 mins ago
Registered Nurse Behavioral
Kaleida Health
OLEAN, NY
…understanding of the principles of all ages including geriatric development to assess each patients specific needs, provide treatment, and plan care. Provide leadership and guidance for all…
Added 36 mins ago
Registered Nurse Behavioral
Kaleida Health
OLEAN, NY
…understanding of the principles of all ages including geriatric development to assess each patients specific needs, provide treatment, and plan care. Provide leadership and guidance for all…
Added 36 mins ago
Social Media Manager
Hartwick College
Oneonta, NY
Description: The Social Media Manager oversees the operational planning, establishment, execution and evaluation of ongoing and sustainable social media communications. The manager produces…
Added 36 mins ago
Financial Aid Senior Advisor - Student Financial Services
CUNY
Queens, NY
…more than sixty associate degree programs and more than fifty workforce training, ESOL, GED, and pre-college programs. In 2023, LaGuardia served approximately 24,000 students. More than…
Added 37 mins ago
Registered Nurse - Vascular Procedure Center
Trinity Health
Syracuse, NY
Professional Development: Strong orientation program and generous tuition allowance. We encourage job share opportunities to enhance satisfaction and growth.
Added 37 mins ago
SJHSYR_Supervisor, Laboratory_2415
Trinity Health
Syracuse, NY
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community…
Added 37 mins ago
TH
Nurse Manager - Emergency Department
Trinity Health
Albany, NY
- $50.85 to $76.3 USD / hour
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community…
Added 37 mins ago
RI
COS Laboratory Technical Support Instruction Assistant I
Rochester Institute of Technology
Rochester, NY
- $19.65 to $31.45 USD / hour
…seeking a highly organized, responsible, and proactive Lab Manager to oversee day-to-day operations, support ongoing research initiatives, and cultivate a supportive, collaborative…
Added 37 mins ago
Regional Sales Manager
EagleView Technologies
ROCHESTER, NY
…informed and better decisions. Overview The Regional Sales Manager in Construction & Utilities Sales - West will play a crucial role in driving revenue growth and expanding market share for…

Bandwidth

Manager, Number Support Group

Raleigh, NC, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Who We Are:

At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.

Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.

We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.

We're experts who speak like humans. Ready to build what's next? #JoinTheBand

What We Are Looking For:

The Manager, Number Support Group leads the analysts and Team Leads who run local, toll-free, international, and inventory number operations within the Number Support Group. The Manager owns the customer's number support experience, measured by SLA, CSAT, and order cycle time, serves as the escalation point for complex customer issues and incidents, and works with Product, Engineering, and Customer Success to fix root causes. The role fits an operations leader with deep number support experience who has built and coached teams across time zones.

What You'll Do:

Operational Leadership: Lead daily operations within the team across all number support functions: local porting, toll-free porting, international porting, and number inventory management.
Performance Management: Set and manage team performance against key metrics including SLA, CSAT, QA scores, ticket resolution time, order cycle time, port completion rate, reject rate, FOC date adherence, and backlog aging. Report results to senior leadership monthly.
Talent Development: Hire, coach, and develop Team Leads and analysts. Deliver ongoing feedback, manage individual performance, and plan for succession.
Escalation and Incident Management: Serve as the primary escalation point for complex customer issues and critical incidents across all number support functions. Participate in MIM for number-related incidents and own the customer communication.
Carrier, Vendor, and Regulatory Management: Own relationships with carriers and porting partners. Stay current on FCC, NPAC, Somos, and international number rules that affect customers.
Process Improvement and Automation: Identify and drive process improvement initiatives using operational data, team feedback, and industry best practices. Use automation and AI tooling to reduce manual touches per order and fix recurring defects.
Workforce Planning: Develop and maintain frameworks for workload distribution, scheduling, and capacity forecasting across a geographically distributed team.
Quality Assurance: Conduct quality audits of porting tickets, phone interactions, and orders, delivering actionable feedback to team members and Team Leads.
Training and Documentation: Oversee the creation and maintenance of training materials and internal process documentation.
Collaboration and Culture: Partner cross-functionally with product, engineering, and customer success teams to improve the customer experience and resolve systemic issues. Run regular team meetings to drive communication, share updates, and build team culture across distributed locations.
Undertake other duties as assigned to support the Number Support Group's strategic objectives.
Leads a geographically distributed team across multiple time zones, with occasional travel required. Participates in an after-hours escalation rotation for customer-impacting incidents.

What You Need:

Experience:
5+ years in number porting or number inventory operations, including 2+ years leading a team with direct management of Team Leads and analysts.
Experience defining, tracking, and managing KPIs to drive operational performance.
Experience managing geographically distributed teams across multiple time zones.
Knowledge:
Hands-on depth in at least two of: local number portability, toll-free porting, international porting, and number inventory management.
Working knowledge of carrier processes and the regulations that govern numbering and porting (for example, FCC LNP rules, NPAC, and Somos).
Skills:
Strong communication skills, with the ability to interface with customers, senior leadership, and cross-functional partners.
Advanced proficiency in Microsoft Office Suite and Google Workspace, with familiarity in order management and ticketing systems.
Strong analytical and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.

Bonus Points:

Education:
Bachelor’s degree in Telecommunications, Communications, Business, or a related field.
Experience:
Reducing manual work in porting or order management through automation or AI tooling.
Knowledge:
NPAC and Somos experience. International numbering regulation.
Skills:
SQL or BI tooling for operational reporting.
Process improvement certification, such as Lean or Six Sigma.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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Skills

Leadership
Inventory management
Performance management
Manage staff
Communication skills
Process improvement
Scheduling
Forecasting
Quality assurance
Documentation
Collaboration
Customer experience
Lead a team
Microsoft Office
Google Workspace
Problem solving
SQL
Reporting
Lean manufacturing

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