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EO
Network Operations Manager
Effortless Office
Remote, United States
- $100,000 to $120,000 USD / year
…engineer. This is a player-coach role: you will lead our network engineering team while remaining one of the company's top escalation and design resources for enterprise, high-availability,…
Added just now
G
Electrical Design Engineer
GPAC
Mankato, MN
- $90,000 to $125,000 USD / year
Product Development: Design and develop electrical schematics, control systems, wiring harnesses, and printed circuit board (PCB) layouts.
Added 3 mins ago
Senior Automation Controls Engineer
La-Z-Boy Incorporated
Monroe, MI
This position is responsible for the design, development, implementation, and optimization of automated manufacturing systems across La-Z-Boy operations. This role provides technical…
Added 7 mins ago
EHS Site Leader
Becton, Dickinson and Company
United States
…the imagination and passion of all of us - from design and engineering to the manufacturing and marketing of our billions of MedTech products per year - to look at the impossible and find…
Added 9 mins ago
A
Assembly Supervisor
Aerotek
Pittsburg, CA
- $28 USD / hour
Coordinate production priorities with Shipping, Purchasing, Engineering, and Quality.
Added 9 mins ago
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RME Jam Tech
Aerotek
Detroit, MI
- $23 USD / hour
Job Title: RME Jam TechJob DescriptionJoin the Reliability & Maintenance Engineering team as a hands-on RME Jam Tech, where you play a key role in keeping conveyance and material handling…
Added 17 mins ago
Network Security Engineer
Altera Corporation
San Jose, CA
This role combines deep hands-on engineering expertise with strategic architecture ownership and cross-functional influence. You will partner closely with Network Engineering, Cloud,…
Added 18 mins ago
Program Director, Space Electromagnetic Warfare
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Master's degree in engineering, systems engineering, or business (MBA).
Added 24 mins ago
Senior Specialist, Manufacturing Data Engineering & Digital Integration
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Bachelor's degree in data science, Computer Science, Software Engineering, Data Engineering, Information Systems, Computer Engineering, Engineering, Mathematics, Statistics, or a related…
Added 24 mins ago
Senior Software Engineer - Monetization Platform
Indeed
Dover, DE
As a Senior Software Engineer at Indeed, you will contribute to the development and evolution of software systems that support core products and services used by people around the world.…
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Technical Service Specialist
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Newark, DE
Accelerate conversion of competitive coating systems by demonstrating performance in the customer’s existing process and clearly defining changes needed for implementation.
Added 24 mins ago
Manufacturing Digital Enablement Leader - ODL - Northeast US
Qnity
Newark, DE
…operations. Acting as the strategic bridge among Plant Operations, Engineering, Automation, and Digital Technology, this role develops and executes site digital roadmaps, enables secure and…
Added 24 mins ago
EG
Databricks Data Engineer
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Dover, DE
- $150,000 to $154,000 USD / year
…scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and SaaS solutions. You will partner with machine learning engineers, software…
Added 24 mins ago
EG
Cloud Engineer
Eliassen Group
Dover, DE
- $70 to $88 USD / hour
…You will guide responsible adoption of AI and automation, set engineering standards, and collaborate across teams to deliver reliable cloud…
Added 24 mins ago
EG
Senior Full Life-Cycle Recruiter specializing in AI Engineering & Applied
Eliassen Group
Dover, DE
- $58 USD / hour
Our client seeks a Senior Full Life-Cycle Recruiter specializing in AI Engineering and Applied Research. The recruiter will manage end-to-end hiring, advise leaders with market insights,…
Added 26 mins ago
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Automation Mechanical Technician
Jeeter
Hazel Park, MI
- $26 to $32 USD / hour
…machinery, electrical/mechanical equipment, and production systems to ensure optimal performance and adherence to quality and safety standards. This role supports continuous production by…
Added 28 mins ago
Principal Security Assistant
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Added 28 mins ago
Journeyman Information System Security Officer
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HILL AIR FORCE BA, UT
Added 28 mins ago
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Added 28 mins ago
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Radar Technical Advisor
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HILL AIR FORCE BASE, UT
- $110,000 to $130,000 USD / year
…subject matter expert on a variety of assigned complex radar systems and associated equipment. The selected applicant will provide technical support for a variety of complex radar systems…
Added 28 mins ago
R-
Software Engineer,Senior
RMC - Resource Management Concepts Inc.
HILL AIR FORCE BASE, UT
- $110,000 to $150,000 USD / year
…provide technical expertise and guidance in solving complex engineering issues. Job duties include: - Provide technical support in all aspects of hardware and software design…
Added 28 mins ago
Petroleum Oil and Lubricants (POL) Techn
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Professional Structural Engineer
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Nuclear ICBM Director
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Bandwidth

Manager, Number Support Group

Raleigh, NC, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Who We Are:

At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.

Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.

We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.

We're experts who speak like humans. Ready to build what's next? #JoinTheBand

What We Are Looking For:

The Manager, Number Support Group leads the analysts and Team Leads who run local, toll-free, international, and inventory number operations within the Number Support Group. The Manager owns the customer's number support experience, measured by SLA, CSAT, and order cycle time, serves as the escalation point for complex customer issues and incidents, and works with Product, Engineering, and Customer Success to fix root causes. The role fits an operations leader with deep number support experience who has built and coached teams across time zones.

What You'll Do:

Operational Leadership: Lead daily operations within the team across all number support functions: local porting, toll-free porting, international porting, and number inventory management.
Performance Management: Set and manage team performance against key metrics including SLA, CSAT, QA scores, ticket resolution time, order cycle time, port completion rate, reject rate, FOC date adherence, and backlog aging. Report results to senior leadership monthly.
Talent Development: Hire, coach, and develop Team Leads and analysts. Deliver ongoing feedback, manage individual performance, and plan for succession.
Escalation and Incident Management: Serve as the primary escalation point for complex customer issues and critical incidents across all number support functions. Participate in MIM for number-related incidents and own the customer communication.
Carrier, Vendor, and Regulatory Management: Own relationships with carriers and porting partners. Stay current on FCC, NPAC, Somos, and international number rules that affect customers.
Process Improvement and Automation: Identify and drive process improvement initiatives using operational data, team feedback, and industry best practices. Use automation and AI tooling to reduce manual touches per order and fix recurring defects.
Workforce Planning: Develop and maintain frameworks for workload distribution, scheduling, and capacity forecasting across a geographically distributed team.
Quality Assurance: Conduct quality audits of porting tickets, phone interactions, and orders, delivering actionable feedback to team members and Team Leads.
Training and Documentation: Oversee the creation and maintenance of training materials and internal process documentation.
Collaboration and Culture: Partner cross-functionally with product, engineering, and customer success teams to improve the customer experience and resolve systemic issues. Run regular team meetings to drive communication, share updates, and build team culture across distributed locations.
Undertake other duties as assigned to support the Number Support Group's strategic objectives.
Leads a geographically distributed team across multiple time zones, with occasional travel required. Participates in an after-hours escalation rotation for customer-impacting incidents.

What You Need:

Experience:
5+ years in number porting or number inventory operations, including 2+ years leading a team with direct management of Team Leads and analysts.
Experience defining, tracking, and managing KPIs to drive operational performance.
Experience managing geographically distributed teams across multiple time zones.
Knowledge:
Hands-on depth in at least two of: local number portability, toll-free porting, international porting, and number inventory management.
Working knowledge of carrier processes and the regulations that govern numbering and porting (for example, FCC LNP rules, NPAC, and Somos).
Skills:
Strong communication skills, with the ability to interface with customers, senior leadership, and cross-functional partners.
Advanced proficiency in Microsoft Office Suite and Google Workspace, with familiarity in order management and ticketing systems.
Strong analytical and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.

Bonus Points:

Education:
Bachelor’s degree in Telecommunications, Communications, Business, or a related field.
Experience:
Reducing manual work in porting or order management through automation or AI tooling.
Knowledge:
NPAC and Somos experience. International numbering regulation.
Skills:
SQL or BI tooling for operational reporting.
Process improvement certification, such as Lean or Six Sigma.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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Skills

Leadership
Inventory management
Performance management
Manage staff
Communication skills
Process improvement
Scheduling
Forecasting
Quality assurance
Documentation
Collaboration
Customer experience
Lead a team
Microsoft Office
Google Workspace
Problem solving
SQL
Reporting
Lean manufacturing

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