Jobs in the United States

25+ jobs

Save this search

Added just now
Business Development Manager
Cengage Learning Inc.
OH
As a Business Development Manager at Cengage, you will play a pivotal role in creating new business and accelerating Milady’s move to a fully digital ecosystem. This role acts as the main…
Added just now
Temporary Complex Senior Sales Manager - DoubleTree by Hilton and Embassy Suites Crystal City
Hilton
Arlington, VA
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Added just now
Banquet Manager - Skirvin Oklahoma City, a Hilton Hotel
Hilton
Oklahoma City, OK
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Added just now
Senior Manager, AI Discoverability
Hilton
McLean, VA · Dallas, TX
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Added just now
Systems Specialist
Daimler Truck Financial Services USA LLC
Charlotte, NC
…characterized by respect, openness, and trust. As Business Partner Manager - Datacenter for DTFS Americas, you would be the primary IT Infrastructure and Technology contact for business…
Added just now
Compensation Manager
Stefanini Group
Chicago, IL
Stefanini is looking for a Compensation Manager in Chicago, IL (Hybrid)
Added just now
UX Design Strategist
Oteemo, Inc
Remote, United States
…are considered and accurately translated into designs that support longer-term business success. Designers must be able to develop and lead a comprehensive approach for user research and…
Added just now
MA
Area Medical Director - Los Angeles
Modern Animal
Los Angeles, CA · Culver City, CA
- $166,000 to $265,000 USD / year
…people. We equip our clinics with the tools, resources, and support needed to deliver exceptional care to pets and their owners. If you’re a thoughtful, results-driven leader excited by the…
Added just now
HE
Assistant Administrator/Property Manager - Affordable Housing
HG External
Seattle, WA
- $27 to $29 USD / hour
We offer a comprehensive range of benefits and perks to support you, including*:
Added just now
Independent Living Manager-MSW-Meridian Village-FT-Day
Lutheran Senior Services dba EverTrue
Glen Carbon, IL
This hybrid role provides support of the Social Services provided across the life plan community (all care levels) as well as provides leadership over various Independent Living programs…
Added 1 min ago
Clinical Specialist I, CPT - Kansas City, MO
St Jude Medical S C Inc
MO
Provides technical, clinical, and programming assistance, primarily in support of 1-2 Territory Manager(s).
Added 1 min ago
Territory Manager, Structural Heart - Cardiac Surgery (New York City)
Abbott Laboratories Inc(ALI)
NY
Promote and support Abbott Structural Heart (Cardiac Surgery division) through a proactive partnership with the Regional Sales Director and Senior Territory Manager, focused on developing…
Added 1 min ago
Clinical Associate
St Jude Medical S C Inc
GA
Working under general direction, provides engineering, sales, educational and technical support in response to field inquiries from physicians, health care professionals, patients, and…
Added 1 min ago
Production Supervisor - Casa Grande, AZ
Abbott Laboratories
AZ
Leadership in this role will primarily be focused on the direct reporting group with support from the direct manager, as required. Focus is on day to day operations, with short term focus…
Added 1 min ago
Project Manager I
Corporate Services Division
Rapid City, SD
…management of project resources, data and activities. The Project Manager supports effective project and program goal achievement through application and use of standardized tools and…
Added 1 min ago
ICTC (In-Country Tax, Treasury & Statutory Centers) Global Project Manager
Mars Corporate
United States
The ICTC Global Project Manager is part of the International and In-Country Tax, Treasury and Statutory Centers (ICTC) team in the Mars Corporate Tax and Treasury organization and is…
Added 1 min ago
W&
Water Resources Senior Technical Leader
Woodard & Curran
Remote, United States
- $200,000 to $250,000 USD / year
Support the Technical Manager by providing strategic advice and technical leadership on projects.
Added 1 min ago
DL
Regional Manager - Infrastructure Services
DN LLC
El Cajon, CA
- $110,000 to $130,000 USD / year
Employee Assistance Program available at no cost to employees and household members for work/life support
Added 1 min ago
Store Manager (Store 1669)
Gamestop
Fairfield, OH
The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell,…
Added 1 min ago
PD
Talent Acquisition Business Partner 2
PDS Defense
Unknown City, FL
- $41 to $46 USD / hour
…of our organization. We need a social media savvy Sourcer to support our aggressive hiring goals and who shares our high impact culture, core values, and passion for delivering incredible…
Added 1 min ago
Improvement Engineer (Hanging Rock, OH)
The Planet Group
Hanging Rock, OH
Serves as a project manager for capital and expense projects of all sizes using the Client's Project Delivery Process. This position also provides technical support to the Operations and…
Added 2 mins ago
Senior Project Cost Controls Manager – Data Center Construction
Turner & Townsend
New Albany, OH
Turner & Townsend is seeking an experienced Senior Project Cost Controls Manager to support the delivery of large-scale data center construction programs. This role is primarily focused on…
Added 2 mins ago
Procurement & Contracts Manager
Turner & Townsend
Houston, TX
Turner & Townsend are looking for a Procurement & Contracts Manager to support a large-scale construction project. The ideal candidate has proven and demonstrable procurement and contract…
Added 2 mins ago
Registered Nurse (RN) - Hospice
Lifecare Home Health Family
Bogart, GA
The RN Case Manager performs admissions and administers nursing care for patients of all ages in their place of residence. They coordinate care with the Interdisciplinary Group/Team,…
Added 2 mins ago
L
Full Time - Merchandising Service Associate - Day
Lowes
Front Royal, VA
- Full-time
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond…

Bandwidth

Manager, Number Support Group

Raleigh, NC, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Who We Are:

At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.

Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.

We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.

We're experts who speak like humans. Ready to build what's next? #JoinTheBand

What We Are Looking For:

The Manager, Number Support Group leads the analysts and Team Leads who run local, toll-free, international, and inventory number operations within the Number Support Group. The Manager owns the customer's number support experience, measured by SLA, CSAT, and order cycle time, serves as the escalation point for complex customer issues and incidents, and works with Product, Engineering, and Customer Success to fix root causes. The role fits an operations leader with deep number support experience who has built and coached teams across time zones.

What You'll Do:

Operational Leadership: Lead daily operations within the team across all number support functions: local porting, toll-free porting, international porting, and number inventory management.
Performance Management: Set and manage team performance against key metrics including SLA, CSAT, QA scores, ticket resolution time, order cycle time, port completion rate, reject rate, FOC date adherence, and backlog aging. Report results to senior leadership monthly.
Talent Development: Hire, coach, and develop Team Leads and analysts. Deliver ongoing feedback, manage individual performance, and plan for succession.
Escalation and Incident Management: Serve as the primary escalation point for complex customer issues and critical incidents across all number support functions. Participate in MIM for number-related incidents and own the customer communication.
Carrier, Vendor, and Regulatory Management: Own relationships with carriers and porting partners. Stay current on FCC, NPAC, Somos, and international number rules that affect customers.
Process Improvement and Automation: Identify and drive process improvement initiatives using operational data, team feedback, and industry best practices. Use automation and AI tooling to reduce manual touches per order and fix recurring defects.
Workforce Planning: Develop and maintain frameworks for workload distribution, scheduling, and capacity forecasting across a geographically distributed team.
Quality Assurance: Conduct quality audits of porting tickets, phone interactions, and orders, delivering actionable feedback to team members and Team Leads.
Training and Documentation: Oversee the creation and maintenance of training materials and internal process documentation.
Collaboration and Culture: Partner cross-functionally with product, engineering, and customer success teams to improve the customer experience and resolve systemic issues. Run regular team meetings to drive communication, share updates, and build team culture across distributed locations.
Undertake other duties as assigned to support the Number Support Group's strategic objectives.
Leads a geographically distributed team across multiple time zones, with occasional travel required. Participates in an after-hours escalation rotation for customer-impacting incidents.

What You Need:

Experience:
5+ years in number porting or number inventory operations, including 2+ years leading a team with direct management of Team Leads and analysts.
Experience defining, tracking, and managing KPIs to drive operational performance.
Experience managing geographically distributed teams across multiple time zones.
Knowledge:
Hands-on depth in at least two of: local number portability, toll-free porting, international porting, and number inventory management.
Working knowledge of carrier processes and the regulations that govern numbering and porting (for example, FCC LNP rules, NPAC, and Somos).
Skills:
Strong communication skills, with the ability to interface with customers, senior leadership, and cross-functional partners.
Advanced proficiency in Microsoft Office Suite and Google Workspace, with familiarity in order management and ticketing systems.
Strong analytical and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.

Bonus Points:

Education:
Bachelor’s degree in Telecommunications, Communications, Business, or a related field.
Experience:
Reducing manual work in porting or order management through automation or AI tooling.
Knowledge:
NPAC and Somos experience. International numbering regulation.
Skills:
SQL or BI tooling for operational reporting.
Process improvement certification, such as Lean or Six Sigma.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

Applicant Privacy Notice

Apply About employer

More about this job

Skills

Leadership
Inventory management
Performance management
Manage staff
Communication skills
Process improvement
Scheduling
Forecasting
Quality assurance
Documentation
Collaboration
Customer experience
Lead a team
Microsoft Office
Google Workspace
Problem solving
SQL
Reporting
Lean manufacturing

Report this job