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Added 1 min ago
Full-stack Engineer 5 (Sr. Lead / Sr. Manager IC)
Capital One
McLean, VA · Richmond, VA · NY · Wilmington, DE
At least 6 years of experience in software engineering (Internship experience does not apply)
Added 1 min ago
Senior Manager, Full-Stack Engineer (Java | JavaScript | Typescript | AWS)
Capital One
Plano, TX
…problems and meet real customer needs. We are seeking Full-stack Software Engineering leaders who are passionate about building high-performing teams, driving technical strategy and…
Added 1 min ago
Manager, Product Management- Data Capabilities
Capital One
McLean, VA · Richmond, VA · NY
…Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or…
Added 2 mins ago
Senior Product Manager
FIXD Automotive
Atlanta, GA
The Senior Product Manager owns AppraisalPRO's new product lines: what gets built, how it reaches dealers, and whether dealers get real value from it. You will report to the COO and work…
Added 2 mins ago
Senior Product Manager
FIXD Automotive
Remote, United States
The Senior Product Manager owns AppraisalPRO's new product lines: what gets built, how it reaches dealers, and whether dealers get real value from it. You will report to the COO and work…
Added 3 mins ago
IC/PCB EDA, Strategic Account Director
CADENCE US
United States
…facilitating customer interactions between Cadence Marketing/Engineering/Executive Management. A successful candidate will be able to consult with executive decision makers (EVP and…
Added 3 mins ago
G
Transportation Engineer
GPAC
Dallas, TX
- $80,000 to $125,000 USD / year
We are seeking a Transportation Engineer to join a dynamic, multi-disciplinary engineering consulting firm. This individual will contribute to the planning, design, and delivery of…
Added 3 mins ago
Clinical Associate
St Jude Medical S C Inc
GA
Working under general direction, provides engineering, sales, educational and technical support in response to field inquiries from physicians, health care professionals, patients, and…
Added 4 mins ago
G
Water-Wastewater Engineer
GPAC
Dallas, TX
- $80,000 to $125,000 USD / year
We are seeking a Water/Wastewater Engineer to join a growing, multi-disciplinary engineering consulting firm. This individual will contribute to the planning, design, and delivery of…
Added 4 mins ago
DL
Regional Manager - Infrastructure Services
DN LLC
El Cajon, CA
- $110,000 to $130,000 USD / year
The Regional Manager - Infrastructure Services is responsible for educating clients on DN inspection, rehabilitation and retrofit services while working with an internal team to understand…
Added 4 mins ago
PD
Talent Acquisition Business Partner 2
PDS Defense
Unknown City, FL
- $41 to $46 USD / hour
Experience with sourcing technical talent across various engineering disciplines (Systems, Software, Mechanical, Electrical, Aerospace) and non-technical disciplines (business, production,…
Added 5 mins ago
Manager, Application Architecture
Fortive
Remote, United States
8+ years in software engineering with architecture experience
Added 5 mins ago
Prin Project Manager
Constellation Energy Generation, LLC.
Delta, PA
Master's degree in Business, Engineering, Science, or related field
Added 5 mins ago
Sr Project Manager
Constellation Energy Generation, LLC.
Delta, PA
Master's degree in Business, Engineering, Science, or related field
Added 6 mins ago
CMT Senior Project Manager
ECS Ltd
Tempe, AZ
ECS Limited is offering a unique opportunity for an experienced Construction Materials Testing (CMT) Senior Project Manager to join our Phoenix field services team and advance in a dynamic…
Added 6 mins ago
Geotechnical Project Manager
ECS Ltd
Lexington, SC
The Geotechnical Project Manager I manages and executes geotechnical engineering and construction materials testing (CMT) projects, including analysis, reporting, budgeting, and…
Added 6 mins ago
Construction Materials Project Manager
ECS Ltd
Marietta, GA
ECS Limited is offering a unique opportunity for a talented Construction Materials Testing (CMT) Project Manager I to join our Marietta field services team and advance in a dynamic work…
Added 6 mins ago
Construction Materials Project Manager
ECS Ltd
Lawrenceville, GA
ECS Limited is offering a unique opportunity for a talented Construction Materials Testing (CMT) Project Manager I to join our Lawrenceville field services team and advance in a dynamic…
Added 6 mins ago
A
Patient and Device Safety Director, Digital Science - Evinova
AstraZeneca
Boston, MA · Boston
- $194,147.2 to $254,818.2 USD / year
Translate scientific requirements into clear specifications and user stories for Product, Design and Engineering, and review builds against intent through configuration and testing cycles.
Added 6 mins ago
Product Marketing Manager
Humaans
or US, NY
Humaans is building the next generation of infrastructure for the workplace; software designed for companies that are scaling fast, operating globally, and pushing into new boundaries.
Added 7 mins ago
Senior Structural Designer Manufacturing
KFI Engineers PC
Cincinnati, OH
Reporting Relationship: Engineering Manager, MFG
Added 8 mins ago
Campus Switching Product Manager Graduate
Hewlett Packard Enterprise
Roseville, CA · San Jose, CA
Partner with hardware, software, silicon, cloud, and AI engineering teams to define next-generation switching products and capabilities.
Added 8 mins ago
Software Engineering Manager, Robotics
Ford
Redford, MI · Redford Charter Twp, MI · Redford Charter Twp
Ford's Advanced Technology & Platforms organization is seeking an Engineering Manager to lead and grow a global robotics software engineering team. The team develops the application…
Added 9 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
In this role, you will be working across multiple engineering teams to drive the delivery of our digital products focused on helping people live healthier lives. As a Technical Delivery…
Added 9 mins ago
EI
Program Manager - Warfighter Segment
Ensign-Bickford Industries
Graham, KY
- $7.25 USD / hour
EBAD seeks a Program Manager supporting our Warfighter market segment. This position is located in Simsbury, CT or Graham, KY and reports to the General Manager WF.

Bandwidth

Manager, Number Support Group

Raleigh, NC, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Who We Are:

At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.

Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.

We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.

We're experts who speak like humans. Ready to build what's next? #JoinTheBand

What We Are Looking For:

The Manager, Number Support Group leads the analysts and Team Leads who run local, toll-free, international, and inventory number operations within the Number Support Group. The Manager owns the customer's number support experience, measured by SLA, CSAT, and order cycle time, serves as the escalation point for complex customer issues and incidents, and works with Product, Engineering, and Customer Success to fix root causes. The role fits an operations leader with deep number support experience who has built and coached teams across time zones.

What You'll Do:

Operational Leadership: Lead daily operations within the team across all number support functions: local porting, toll-free porting, international porting, and number inventory management.
Performance Management: Set and manage team performance against key metrics including SLA, CSAT, QA scores, ticket resolution time, order cycle time, port completion rate, reject rate, FOC date adherence, and backlog aging. Report results to senior leadership monthly.
Talent Development: Hire, coach, and develop Team Leads and analysts. Deliver ongoing feedback, manage individual performance, and plan for succession.
Escalation and Incident Management: Serve as the primary escalation point for complex customer issues and critical incidents across all number support functions. Participate in MIM for number-related incidents and own the customer communication.
Carrier, Vendor, and Regulatory Management: Own relationships with carriers and porting partners. Stay current on FCC, NPAC, Somos, and international number rules that affect customers.
Process Improvement and Automation: Identify and drive process improvement initiatives using operational data, team feedback, and industry best practices. Use automation and AI tooling to reduce manual touches per order and fix recurring defects.
Workforce Planning: Develop and maintain frameworks for workload distribution, scheduling, and capacity forecasting across a geographically distributed team.
Quality Assurance: Conduct quality audits of porting tickets, phone interactions, and orders, delivering actionable feedback to team members and Team Leads.
Training and Documentation: Oversee the creation and maintenance of training materials and internal process documentation.
Collaboration and Culture: Partner cross-functionally with product, engineering, and customer success teams to improve the customer experience and resolve systemic issues. Run regular team meetings to drive communication, share updates, and build team culture across distributed locations.
Undertake other duties as assigned to support the Number Support Group's strategic objectives.
Leads a geographically distributed team across multiple time zones, with occasional travel required. Participates in an after-hours escalation rotation for customer-impacting incidents.

What You Need:

Experience:
5+ years in number porting or number inventory operations, including 2+ years leading a team with direct management of Team Leads and analysts.
Experience defining, tracking, and managing KPIs to drive operational performance.
Experience managing geographically distributed teams across multiple time zones.
Knowledge:
Hands-on depth in at least two of: local number portability, toll-free porting, international porting, and number inventory management.
Working knowledge of carrier processes and the regulations that govern numbering and porting (for example, FCC LNP rules, NPAC, and Somos).
Skills:
Strong communication skills, with the ability to interface with customers, senior leadership, and cross-functional partners.
Advanced proficiency in Microsoft Office Suite and Google Workspace, with familiarity in order management and ticketing systems.
Strong analytical and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.

Bonus Points:

Education:
Bachelor’s degree in Telecommunications, Communications, Business, or a related field.
Experience:
Reducing manual work in porting or order management through automation or AI tooling.
Knowledge:
NPAC and Somos experience. International numbering regulation.
Skills:
SQL or BI tooling for operational reporting.
Process improvement certification, such as Lean or Six Sigma.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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Skills

Leadership
Inventory management
Performance management
Manage staff
Communication skills
Process improvement
Scheduling
Forecasting
Quality assurance
Documentation
Collaboration
Customer experience
Lead a team
Microsoft Office
Google Workspace
Problem solving
SQL
Reporting
Lean manufacturing

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