Jobs in the United States

25+ jobs

Save this search

Added 4 mins ago
Senior Manager, Security Engineering
MstarInc Morningstar Inc. Legal Entity
United States
Security Engineering owns the tooling that makes detection, response, and prevention possible, including NGAV/EDR, email security, SOAR, detection engineering, and CSPM. Because Morningstar…
Added 11 mins ago
Mold Maker
Rochester Precision Optics
West Henrietta, NY
…complex tooling issues. This individual will work closely with Engineering, Operations, Quality, and Plastic Injection Molding personnel to ensure molds and tooling consistently meet…
Added 12 mins ago
Sr Engineer Transmission & Substation
Orange & Rockland Utilities Inc.
MONSEY, NY
Under general supervision of the Section Manager of Transmission & Substation Engineering, accomplishes dynamic civil and structural engineering contribution requiring design, engineering…
Added 12 mins ago
C
Data Center Manager (Night Shift) - onsite Barker, NY
CBRE
Barker, NY
- From $120,000 USD / year
As a CBRE Data Center Manager, you will manage the technical engineering team responsible for providing critical preventative maintenance, routine operations, and emergency repair services.…
Added 13 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Niskayuna, NY · Schenectady, NY
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 13 mins ago
Senior Programmer Analyst II Drupal CMS (E5894)
Institute of Electrical and Electronics Engineers
New York City, NY
The overall purpose of this position is to lead in a variety of assignments including web development, providing design/architectural solutions, and leading projects for various technology…
Added 14 mins ago
Senior ALC Developer
Maximus
Albany, NY
Compile and write documentation of program development and subsequent revisions, adding comments to software application code so others can understand the program.
Added 14 mins ago
M
Senior ALC Developer PART TIME
Maximus
Albany, NY
- Part-time
Compile and write documentation of program development and subsequent revisions, adding comments to software application code so others can understand the program.
Added 14 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Albany, NY
- $105,000 to $125,000 USD / year
Autonomously manage and facilitate weeklyalignment meetings on RES program-specific updates with product/software development,finance, engineering, preconstruction, procurement, and…
Added 14 mins ago
Senior ALC Developer
Maximus
Albany, NY
Compile and write documentation of program development and subsequent revisions, adding comments to software application code so others can understand the program.
Added 14 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Albany, NY
- $105,000 to $125,000 USD / year
Autonomously manage and facilitate weeklyalignment meetings on RES program-specific updates with product/software development,finance, engineering, preconstruction, procurement, and…
Added 14 mins ago
S
Senior Energy Engineer
Siemens
Syracuse, NY · Buffalo, NY · Albany, NY · Rochester, NY
- $92,589 to $158,725 USD / year
…(FIMs). This position also assists sales and operations in the development, procurement, and execution of performance contracts. Our Smart Buildings help to create efficient, safe,…
Added 14 mins ago
Front-end Engineer 4 (Manager, IC)
Capital One
New York, NY
At least 4 years of professional software engineering experience (internship experience does not apply)
Added 14 mins ago
Senior Associate, Product Management, Card Data
Capital One
New York, NY
At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
Added 15 mins ago
Manager, Economic Services Data Science
KPMG LLP
NEW YORK, NY
…and what we stand for as a firm.KPMG is currently seeking a Manager, Economic Services - Data Science to join our Economic & Statistical Consulting practice.Responsibilities: * Create…
Added 15 mins ago
AI Tech Lead Manager
KPMG LLP
NEW YORK, NY
…It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like…
Added 15 mins ago
Senior Product Manager Consumer Experience
StubHub, Inc.
NEW YORK, NY
Added 15 mins ago
Commercial Construction Intern Summer 2027
Americon Construction dba HITT Contracting Inc
NEW YORK, NY
Added 15 mins ago
Project Manager
Mphasis Corporation
NEW YORK, NY
Added 15 mins ago
Mgr, Software Development
Adobe Inc.
NEW YORK, NY
…how they feel, and how they function. We're looking for an engineering manager to lead our Search squad - a team of dedicated engineers working on our next-generation, search and secure…
Added 15 mins ago
GenAI Platform Product Manager
Apex Systems, Inc.
NEW YORK, NY
Added 15 mins ago
Principal Architect
Presidio Networked Solutions, LLC
NEW YORK, NY
…Presidio Digital Services - application modernization, application development, software development lifecycle (SDLC), artificial intelligence (AI), and data estate and platform…
Added 16 mins ago
EG
Program Manager
Eliassen Group
Albany, NY
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 28 mins ago
G
Waste Water Engineer
GPAC
South Portland, ME
- $80,000 to $100,000 USD / year
We are seeking a Water/Wastewater Engineer to join a growing, multi-disciplinary engineering consulting firm. This individual will contribute to the planning, design, and delivery of…
Added 57 mins ago
Electrical Engineer
Bonneville Power Administration
Vancouver, WA
…Laboratories (TEZT) organization of Technical Services (TEZ), Engineering and Technical Services (TE), Transmission (T), Bonneville Power Administration (BPA). A successful candidate in the…

Bandwidth

Manager, Number Support Group

Raleigh, NC, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Who We Are:

At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.

Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.

We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.

We're experts who speak like humans. Ready to build what's next? #JoinTheBand

What We Are Looking For:

The Manager, Number Support Group leads the analysts and Team Leads who run local, toll-free, international, and inventory number operations within the Number Support Group. The Manager owns the customer's number support experience, measured by SLA, CSAT, and order cycle time, serves as the escalation point for complex customer issues and incidents, and works with Product, Engineering, and Customer Success to fix root causes. The role fits an operations leader with deep number support experience who has built and coached teams across time zones.

What You'll Do:

Operational Leadership: Lead daily operations within the team across all number support functions: local porting, toll-free porting, international porting, and number inventory management.
Performance Management: Set and manage team performance against key metrics including SLA, CSAT, QA scores, ticket resolution time, order cycle time, port completion rate, reject rate, FOC date adherence, and backlog aging. Report results to senior leadership monthly.
Talent Development: Hire, coach, and develop Team Leads and analysts. Deliver ongoing feedback, manage individual performance, and plan for succession.
Escalation and Incident Management: Serve as the primary escalation point for complex customer issues and critical incidents across all number support functions. Participate in MIM for number-related incidents and own the customer communication.
Carrier, Vendor, and Regulatory Management: Own relationships with carriers and porting partners. Stay current on FCC, NPAC, Somos, and international number rules that affect customers.
Process Improvement and Automation: Identify and drive process improvement initiatives using operational data, team feedback, and industry best practices. Use automation and AI tooling to reduce manual touches per order and fix recurring defects.
Workforce Planning: Develop and maintain frameworks for workload distribution, scheduling, and capacity forecasting across a geographically distributed team.
Quality Assurance: Conduct quality audits of porting tickets, phone interactions, and orders, delivering actionable feedback to team members and Team Leads.
Training and Documentation: Oversee the creation and maintenance of training materials and internal process documentation.
Collaboration and Culture: Partner cross-functionally with product, engineering, and customer success teams to improve the customer experience and resolve systemic issues. Run regular team meetings to drive communication, share updates, and build team culture across distributed locations.
Undertake other duties as assigned to support the Number Support Group's strategic objectives.
Leads a geographically distributed team across multiple time zones, with occasional travel required. Participates in an after-hours escalation rotation for customer-impacting incidents.

What You Need:

Experience:
5+ years in number porting or number inventory operations, including 2+ years leading a team with direct management of Team Leads and analysts.
Experience defining, tracking, and managing KPIs to drive operational performance.
Experience managing geographically distributed teams across multiple time zones.
Knowledge:
Hands-on depth in at least two of: local number portability, toll-free porting, international porting, and number inventory management.
Working knowledge of carrier processes and the regulations that govern numbering and porting (for example, FCC LNP rules, NPAC, and Somos).
Skills:
Strong communication skills, with the ability to interface with customers, senior leadership, and cross-functional partners.
Advanced proficiency in Microsoft Office Suite and Google Workspace, with familiarity in order management and ticketing systems.
Strong analytical and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.

Bonus Points:

Education:
Bachelor’s degree in Telecommunications, Communications, Business, or a related field.
Experience:
Reducing manual work in porting or order management through automation or AI tooling.
Knowledge:
NPAC and Somos experience. International numbering regulation.
Skills:
SQL or BI tooling for operational reporting.
Process improvement certification, such as Lean or Six Sigma.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

Applicant Privacy Notice

Apply About employer

More about this job

Skills

Leadership
Inventory management
Performance management
Manage staff
Communication skills
Process improvement
Scheduling
Forecasting
Quality assurance
Documentation
Collaboration
Customer experience
Lead a team
Microsoft Office
Google Workspace
Problem solving
SQL
Reporting
Lean manufacturing

Report this job