Jobs in the United States

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Added 1 min ago
Full-stack Engineer 4
Capital One
Richmond, VA
At least 4 years of experience in software engineering (Internship experience does not apply)
Added 1 min ago
Full-stack Engineer 5 (Sr. Lead / Sr. Manager IC)
Capital One
McLean, VA · Richmond, VA · NY · Wilmington, DE
At least 6 years of experience in software engineering (Internship experience does not apply)
Added 1 min ago
Full-stack Engineer 4
Capital One
Plano, TX
At least 4 years of experience in software engineering (Internship experience does not apply)
Added 1 min ago
Full-stack Engineer 5
Capital One
Plano, TX
At least 6 years of experience in software engineering (Internship experience does not apply)
Added 1 min ago
Manager, Product Management- Data Capabilities
Capital One
McLean, VA · Richmond, VA · NY
…This is a high-impact, strategic role where you will bridge engineering and business strategy to make this data easy to build, discover, and consume. You will lead a team to deliver impact…
Added 1 min ago
Full-stack Engineer 4 (Global Payment Network)
Capital One
Riverwoods, IL · Chicago, IL
At least 4 years of experience in software engineering (Internship experience does not apply)
Added 1 min ago
AI Engineer 4 (Gen AI Platform Services)
Capital One
San Francisco, CA · McLean, VA · Cambridge, MA · San Jose, CA · NY
You are deeply Technical. You possess a strong foundation in engineering and mathematics, and your expertise in hardware, software, and AI enables you to see and exploit optimization…
Added 2 mins ago
Production Superintendent
Cambrex
Charles City, IA
…meeting manufacturing schedules, line responsibilities include development, direction and guidance to production supervisors, production engineers and plant operators. To lead and promote…
Added 3 mins ago
G
Transportation Engineer
GPAC
Dallas, TX
- $80,000 to $125,000 USD / year
We are seeking a Transportation Engineer to join a dynamic, multi-disciplinary engineering consulting firm. This individual will contribute to the planning, design, and delivery of…
Added 3 mins ago
R
Principal Solutions Experience Engineer - Platform Delivery
Rapid7
Remote, United States
- $164,600 to $222,600 USD / year
As a Staff Solutions Experience Architect, your primary responsibility will be to lead the architecture, automation, and operational stability of our global Sales Engineering lab platforms.…
Added 3 mins ago
Research Scientist, Digital Engineering and Artificial Intelligence
Fairfax, VA
The Research Scientist will lead and conduct sponsored research in Digital Engineering (DE), Digital Twins, Model-Based Systems Engineering (MBSE), Artificial Intelligence (AI), and complex…
Added 3 mins ago
J
Spa & Wellness Supervisor
United States
- $31.53 USD / hour
…wellness programming and reservations, supports training and development, and maintains the highest standards of facility presentation, operational excellence, and guest satisfaction while…
Added 3 mins ago
Sr. Software Engineer
Exact Sciences Corp
United States
The Senior Software Engineer is a hands-on builder within the product-led Software Engineering team in Abbott’s cancer diagnostics division, focused on Digital Engineering and Integrations.…
Added 3 mins ago
Senior Staff IAM Software Engineer
ServiceNow
Remote, United States
We are looking for a Senior Staff IAM Software Engineer to bring full stack and systems depth to the team, build our DevOps engineering foundation, own critical platform integrations, and…
Added 3 mins ago
G
Water-Wastewater Engineer
GPAC
Dallas, TX
- $80,000 to $125,000 USD / year
We are seeking a Water/Wastewater Engineer to join a growing, multi-disciplinary engineering consulting firm. This individual will contribute to the planning, design, and delivery of…
Added 4 mins ago
Senior Research Seismologist
ARA Brand
Arlington, VA · Raleigh, NC · Santa Barbara, CA · Albuquerque, NM · San Antonio, TX
Applied Research Associates, Inc. (ARA) is an employee-owned international research and engineering company known for providing technically superior solutions to complex and challenging…
Added 5 mins ago
HSE Engineer IV
Fluor
Greenville
…administrative processes, technical knowledge, and perform the HSE Engineering work tasks for projects. This will allow the delivery of projects for which the design minimizes the risks of…
Added 5 mins ago
HSE Engineer IV
Fluor
Raleigh
…administrative processes, technical knowledge, and perform the HSE Engineering work tasks for projects. This will allow the delivery of projects for which the design minimizes the risks of…
Added 6 mins ago
A
Patient and Device Safety Director, Digital Science - Evinova
AstraZeneca
Boston, MA · Boston
- $194,147.2 to $254,818.2 USD / year
Lead the development of new measurement content and modules – item selection or de novo/bespoke item drafting, recall windows, response scales, branching logic, assessment frequency and…
Added 6 mins ago
Product Marketing Manager
Humaans
or US, NY
- Lead market, customer and competitor research, turning insights into sharper segmentation, stronger positioning and opportunities to inform product development.
Added 7 mins ago
Senior Structural Designer Manufacturing
KFI Engineers PC
Cincinnati, OH
Lead model development, drawing organization, and project setup, ensuring templates, standards, and workflows are applied consistently across design teams.
Added 7 mins ago
GL
Engineer II - Forward Deployed Engineer
GlaxoSmithKline LLC
Remote, United States
- $131,175 to $218,625 USD / year
Bachelor's degree in Computer Science, Software Engineering, or equivalent practical experience. Master's degree in Computer Science or related field is advantageous.
Added 8 mins ago
C++ Compiler Developer
Hewlett Packard Enterprise
Ft. Collins, CO · San Jose, CA
Represents the software systems engineering team for all phases of larger and more-complex development projects. Provides guidance and mentoring to less- experienced staff members.
Added 8 mins ago
Network Operational Resident Engineer
Hewlett Packard Enterprise
Grand Rapids, MI
…HPE Networking teams, technical support organizations, and engineering resources to deliver operational excellence, minimize operational risk, and support critical business…
Added 8 mins ago
Senior Closures Systems Sealing Engineer
Ford
Long Beach, CA · Long Beach
The Senior Closures Systems Sealing Engineer will be a key member responsible for the design, development, and integration of closure mechanisms and primarily sealing for Advanced EV…

Bandwidth

Manager, Number Support Group

Raleigh, NC, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Who We Are:

At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.

Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.

We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.

We're experts who speak like humans. Ready to build what's next? #JoinTheBand

What We Are Looking For:

The Manager, Number Support Group leads the analysts and Team Leads who run local, toll-free, international, and inventory number operations within the Number Support Group. The Manager owns the customer's number support experience, measured by SLA, CSAT, and order cycle time, serves as the escalation point for complex customer issues and incidents, and works with Product, Engineering, and Customer Success to fix root causes. The role fits an operations leader with deep number support experience who has built and coached teams across time zones.

What You'll Do:

Operational Leadership: Lead daily operations within the team across all number support functions: local porting, toll-free porting, international porting, and number inventory management.
Performance Management: Set and manage team performance against key metrics including SLA, CSAT, QA scores, ticket resolution time, order cycle time, port completion rate, reject rate, FOC date adherence, and backlog aging. Report results to senior leadership monthly.
Talent Development: Hire, coach, and develop Team Leads and analysts. Deliver ongoing feedback, manage individual performance, and plan for succession.
Escalation and Incident Management: Serve as the primary escalation point for complex customer issues and critical incidents across all number support functions. Participate in MIM for number-related incidents and own the customer communication.
Carrier, Vendor, and Regulatory Management: Own relationships with carriers and porting partners. Stay current on FCC, NPAC, Somos, and international number rules that affect customers.
Process Improvement and Automation: Identify and drive process improvement initiatives using operational data, team feedback, and industry best practices. Use automation and AI tooling to reduce manual touches per order and fix recurring defects.
Workforce Planning: Develop and maintain frameworks for workload distribution, scheduling, and capacity forecasting across a geographically distributed team.
Quality Assurance: Conduct quality audits of porting tickets, phone interactions, and orders, delivering actionable feedback to team members and Team Leads.
Training and Documentation: Oversee the creation and maintenance of training materials and internal process documentation.
Collaboration and Culture: Partner cross-functionally with product, engineering, and customer success teams to improve the customer experience and resolve systemic issues. Run regular team meetings to drive communication, share updates, and build team culture across distributed locations.
Undertake other duties as assigned to support the Number Support Group's strategic objectives.
Leads a geographically distributed team across multiple time zones, with occasional travel required. Participates in an after-hours escalation rotation for customer-impacting incidents.

What You Need:

Experience:
5+ years in number porting or number inventory operations, including 2+ years leading a team with direct management of Team Leads and analysts.
Experience defining, tracking, and managing KPIs to drive operational performance.
Experience managing geographically distributed teams across multiple time zones.
Knowledge:
Hands-on depth in at least two of: local number portability, toll-free porting, international porting, and number inventory management.
Working knowledge of carrier processes and the regulations that govern numbering and porting (for example, FCC LNP rules, NPAC, and Somos).
Skills:
Strong communication skills, with the ability to interface with customers, senior leadership, and cross-functional partners.
Advanced proficiency in Microsoft Office Suite and Google Workspace, with familiarity in order management and ticketing systems.
Strong analytical and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.

Bonus Points:

Education:
Bachelor’s degree in Telecommunications, Communications, Business, or a related field.
Experience:
Reducing manual work in porting or order management through automation or AI tooling.
Knowledge:
NPAC and Somos experience. International numbering regulation.
Skills:
SQL or BI tooling for operational reporting.
Process improvement certification, such as Lean or Six Sigma.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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Skills

Leadership
Inventory management
Performance management
Manage staff
Communication skills
Process improvement
Scheduling
Forecasting
Quality assurance
Documentation
Collaboration
Customer experience
Lead a team
Microsoft Office
Google Workspace
Problem solving
SQL
Reporting
Lean manufacturing

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