Jobs in the United States

25+ jobs

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Added 1 min ago
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(USA) Store Manager - Division 1/Neighborhood Market
Walmart
BENTONVILLE, AR
- $95,000 to $145,000 USD / year
Models enforces and provides direction and guidance to hourly Associates and managers on proper Customer service approaches and techniquesto ensure Customer needs complaints and issues are…
Added 1 min ago
W
Operations Manager
Walmart
KANSAS CITY, KS
- $65,000 to $100,000 USD / year
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service…
Added 1 min ago
W
Licensed/Registered Vision Center Manager - Single #579 St. Augustine
Walmart
ST AUGUSTINE, FL
- $37 to $50 USD / hour
…and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to…
Added 1 min ago
W
(USA) Area Manager - Floor (Fashion, Import, Jewelry, Regional, Returns, Sam's, HMSC)
Walmart
DOUGLAS, GA
- $65,500 to $98,000 USD / year
…maintaining procedures and supporting documentationIdentify associate customer andor supplier concerns by listening consulting with others when needed to determine corrective action to take…
Added 2 mins ago
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(USA) Area Manager - Floor (grocery)
Walmart
BEDFORD, PA
- $65,500 to $98,000 USD / year
Identify associate customer andor supplier concerns by listening consulting with others when needed to determine corrective action to take or make recommendations in order to resolve
Added 2 mins ago
W
(USA) Store Manager - Supercenter
Walmart
TAYLOR, MI
- $110,000 to $170,000 USD / year
Provides overall direction by analyzing business objectives and customer needs developing communicating building support for and implementingbusiness strategies plans and practices…
Added 2 mins ago
TB
Engineering Manager, OSP Construction
TAK Broadband
Corona, CA
- $110,000 to $120,000 USD / year
We are seeking an Engineering Manager to join our Construction team in Southern CA. In this role you will lead our outside plant engineering function for carrier copper and fiber programs,…
Added 2 mins ago
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Technician, Facility Services General Maintenance
Walmart
MARSHALL, MN
- $26 to $51 USD / hour
…Operating under the supervision of the local General Maintenance Manager, you'll adhere to established maintenance schedules and guidelines, conducting inspections, cleaning, and repairing…
Added 2 mins ago
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Technician, Facility Services, HVAC-Refrigeration
Walmart
CUMMING, GA · ROSWELL, GA
- $29 to $58 USD / hour
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments;…
Added 2 mins ago
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Manager I, Asset Protection - All DC/FC
Walmart
BETHLEHEM, PA
- $73,500 to $106,500 USD / year
…technology solutions Develops tests and integrates prototypes to support the creation of technologyenabled solutions Develops and implements technology changes across multiple processes…
Added 3 mins ago
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(USA) Regional Manager, Facilities Services – Licensed
Walmart
AURORA, CO
- $121,000 to $242,000 USD / year
Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and…
Added 3 mins ago
W
Transportation Operations Manager II
Walmart
GLENDALE, AZ
- $84,000 to $126,000 USD / year
Support plans and initiatives to meet customer and business needs.
Added 3 mins ago
W
(USA) Pharmacy Manager-$50K SIgn On Bonus
Walmart
GUYMON, OK
- $112,000 to $197,000 USD / year
Models enforces and provides direction and guidance to Associates on proper Customer service approaches and techniques to ensure Customer needs complaints and issues are successfully…
Added 3 mins ago
W
Senior Manager, Business Strategy - Canada Fire Suppression
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
This individual will build the existing Fire Suppression Program in Canada utilizing existing programs in both the US and CA to maximize value and the experience for Canadian Facilities.…
Added 3 mins ago
W
Developmental Technician, Facility Services HVAC/R
Walmart
MELISSA, TX
- $26 to $51 USD / hour
Completes work assignments and priorities following directions and/or guidance from Manager or Training Technician in HVAC/R service by using HVAC/R policies, data, and resources.…
Added 3 mins ago
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Senior Manager, Business Strategy - International VMO
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating business plans and priorities removing barriers and…
Added 3 mins ago
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ASSISTANT GENERAL MANAGER (Fashion, Import, Jewelry, Regional, Wm.com, Returns)
Walmart
GLENDALE, AZ
- $116,000 to $174,000 USD / year
As an Assistant General Manager at Walmart's E-commerce Fulfillment Center, you will play a critical leadership role in launching and operating a state-of-the-art facility that delivers for…
Added 11 mins ago
M
Merchandising and Replenishment Manager Part Time
Michaels
BUFF-AMHERST, NY
- Part-time
The Part Time Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures…
Added 11 mins ago
B+
Manufacturing Technical Lead
Bausch + Lomb
Lancaster, NY
- $22 to $32 USD / hour
With the Operations Manager, sets schedule for lathe lab support
Added 11 mins ago
Clinical Laboratory Scientist (Generalist)
Veterans Affairs, Veterans Health Administration
Northport, NY
Added 12 mins ago
Relationship Banker
NBT Bank
Sidney, NY
45% - Processes daily transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency including but not limited to routine and…
Added 12 mins ago
CC
Quality Control Supervisor
Curtiss-Wright Corporation
East Farmingdale, NY
- $85,000 to $110,000 USD / year
Daily Workflow & Prioritization: Assign, manage, and prioritize daily tasks for QC inspectors in alignment with planners, program managers, and floor support needs.
Added 12 mins ago
Sr Sales Training Manager - East Coast Remote
ThermoFisher Scientific
Grand Island, NY
The Sr Manager, Sales Training will be a part of the Pharma Services Group Sales Training team in the Commercial Operations Group. This individual will share responsibilities for the…
Added 12 mins ago
Wealth Relationship Manager Program SAFE Act - Hastings-On-Hudson
Citigroup
Hastings on Hudson, NY
With the support of product specialists, intuitively recognize and understand a client's banking, credit and investment needs and goals to provide holistic financial solutions.
Added 12 mins ago
KF
Technical Associate II
Kreher Farm Fresh Eggs
Wolcott, NY
- $30 USD / hour
Support the activities of the Technical Team within all construction and maintenance activities.

Bandwidth

Manager, Number Support Group

Raleigh, NC, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Who We Are:

At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.

Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.

We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.

We're experts who speak like humans. Ready to build what's next? #JoinTheBand

What We Are Looking For:

The Manager, Number Support Group leads the analysts and Team Leads who run local, toll-free, international, and inventory number operations within the Number Support Group. The Manager owns the customer's number support experience, measured by SLA, CSAT, and order cycle time, serves as the escalation point for complex customer issues and incidents, and works with Product, Engineering, and Customer Success to fix root causes. The role fits an operations leader with deep number support experience who has built and coached teams across time zones.

What You'll Do:

Operational Leadership: Lead daily operations within the team across all number support functions: local porting, toll-free porting, international porting, and number inventory management.
Performance Management: Set and manage team performance against key metrics including SLA, CSAT, QA scores, ticket resolution time, order cycle time, port completion rate, reject rate, FOC date adherence, and backlog aging. Report results to senior leadership monthly.
Talent Development: Hire, coach, and develop Team Leads and analysts. Deliver ongoing feedback, manage individual performance, and plan for succession.
Escalation and Incident Management: Serve as the primary escalation point for complex customer issues and critical incidents across all number support functions. Participate in MIM for number-related incidents and own the customer communication.
Carrier, Vendor, and Regulatory Management: Own relationships with carriers and porting partners. Stay current on FCC, NPAC, Somos, and international number rules that affect customers.
Process Improvement and Automation: Identify and drive process improvement initiatives using operational data, team feedback, and industry best practices. Use automation and AI tooling to reduce manual touches per order and fix recurring defects.
Workforce Planning: Develop and maintain frameworks for workload distribution, scheduling, and capacity forecasting across a geographically distributed team.
Quality Assurance: Conduct quality audits of porting tickets, phone interactions, and orders, delivering actionable feedback to team members and Team Leads.
Training and Documentation: Oversee the creation and maintenance of training materials and internal process documentation.
Collaboration and Culture: Partner cross-functionally with product, engineering, and customer success teams to improve the customer experience and resolve systemic issues. Run regular team meetings to drive communication, share updates, and build team culture across distributed locations.
Undertake other duties as assigned to support the Number Support Group's strategic objectives.
Leads a geographically distributed team across multiple time zones, with occasional travel required. Participates in an after-hours escalation rotation for customer-impacting incidents.

What You Need:

Experience:
5+ years in number porting or number inventory operations, including 2+ years leading a team with direct management of Team Leads and analysts.
Experience defining, tracking, and managing KPIs to drive operational performance.
Experience managing geographically distributed teams across multiple time zones.
Knowledge:
Hands-on depth in at least two of: local number portability, toll-free porting, international porting, and number inventory management.
Working knowledge of carrier processes and the regulations that govern numbering and porting (for example, FCC LNP rules, NPAC, and Somos).
Skills:
Strong communication skills, with the ability to interface with customers, senior leadership, and cross-functional partners.
Advanced proficiency in Microsoft Office Suite and Google Workspace, with familiarity in order management and ticketing systems.
Strong analytical and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.

Bonus Points:

Education:
Bachelor’s degree in Telecommunications, Communications, Business, or a related field.
Experience:
Reducing manual work in porting or order management through automation or AI tooling.
Knowledge:
NPAC and Somos experience. International numbering regulation.
Skills:
SQL or BI tooling for operational reporting.
Process improvement certification, such as Lean or Six Sigma.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
All new hires receive four weeks of PTO.
PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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Skills

Leadership
Inventory management
Performance management
Manage staff
Communication skills
Process improvement
Scheduling
Forecasting
Quality assurance
Documentation
Collaboration
Customer experience
Lead a team
Microsoft Office
Google Workspace
Problem solving
SQL
Reporting
Lean manufacturing

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