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Added 1 min ago
MC
Water Quality Program Specialist*
Madison, City of (WI)
Madison, WI
- $30.71 USD / hour
…limited supervision from the program supervisor and section manager, the position requires the exercise of judgment and discretion in the independent interpretation of policies and…
Added 3 mins ago
Account Manager, Global Sales
Compu Dynamics
Chantilly, VA
…partner, we design, construct, and maintain mission-critical data centers for some of the world’s most innovative companies. With roots in one of the fastest-growing data center markets in…
Added 3 mins ago
Senior Growth Product Manager
Jobgether
Remote, United States
As Senior Growth Product Manager, you will take ownership of the entire customer acquisition and conversion funnel, from the first advertising interaction to the initial purchase and…
Added 4 mins ago
Health, Safety & Environment Specialist
USICO Industrial Connections & Solutions LLC
NC
Bachelor's degree in Environmental Science, Environmental Engineering, EHS, or a related field, or equivalent experience.·
Added 9 mins ago
Regional Chief Engineer
Amazon Data Services, Inc.
Lithia Springs, GA
As the Data Center Chief Engineer (CE), you will be responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak…
Added 10 mins ago
Quality Control Operations Specialist (Overnights)
Regeneron Pharmaceuticals, Inc (USA)
United States
…understanding of assigned labs’ workflows, instruments, and sample and data flow. The role troubleshoots instrument, method, and system issues in real time, supports deviations and…
Added 10 mins ago
Analytical Technology & Operations Specialist
Regeneron Pharmaceuticals, Inc (USA)
United States
…working understanding of lab workflows, equipment, and sample and data flow to help identify and scope improvements. The QC Lab Specialist executes design and change-support tasks,…
Added 13 mins ago
CT
Switchgear Assembler - LV (1st Shift)
Crown Technical Systems, Llc
CA
- $18.59 to $25.1 USD / hour
…delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical…
Added 13 mins ago
Associate Modern Workplace Engineer
24 Hour Home Care - Corporate Division
CA
Reporting to the Sr. Manager, Modern Workplace Engineering, the Associate Modern Workplace Engineer collaborates with IT team members to troubleshoot technical issues, maintain security and…
Added 13 mins ago
QA/QC Manager-AS
Westward Seafoods Inc.
AK
The Quality Assurance / Quality Control (QA/QC) Manager is responsible for managing the facility's Quality Assurance and Quality Control Department and ensuring seafood products meet…
Added 14 mins ago
Continuous Improvement Manager - Dearborn Area
The Pivot Group Network
Dearborn · Dearborn, MI
Continuous Improvement Manager | Dearborn, MI
Added 14 mins ago
Production Manager - Mount Pleasant Area
The Pivot Group Network
Mount Pleasant · Mount Pleasant, MI
This posting covers Production Manager opportunities with manufacturers based in and around Mount Pleasant in Isabella County, within about 45 minutes of the city, including St. Louis,…
Added 15 mins ago
C
Enterprise Account Manager (US Central)
Coder
Remote, United States
- $123,000 to $167,000 USD / year
Coder is looking for an Enterprise Account Manager to grow our diverse customer base. You’ll help bring Coder’s platform to some of the largest companies in the world, who are focused on…
Added 16 mins ago
Field Sales Manager
Arrow Electronics
Bismarck, ND
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…
Added 16 mins ago
Operations Manager, Reverse Logistics
Amazon
Fargo, ND
…customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for…
Added 16 mins ago
CM
Technical Training and Development Manager
Cayuga Milk Ingredients, LLC
Auburn, NY
- $97,000 to $146,000 USD / year
The Manager of Technical Training and Development will collaborate with Supervisors & Managers in designing, developing, and evaluating operations-based training programs. This role will…
Added 17 mins ago
DD
Supply Chain Management & Customer Interface Intern
Detroit Diesel Corporation
Detroit, MI
- $21 to $29 USD / hour
Interns in this role may have the opportunity to transition into a full-time position subject to manager evaluations and business availability.
Added 17 mins ago
Continuous Improvement Leader - Dearborn Area
The Pivot Group Network
Dearborn · Dearborn, MI
Strong data analysis and problem solving skills.
Added 17 mins ago
Continuous Improvement Manager - Bad Axe Area
The Pivot Group Network
Bad Axe · Bad Axe, MI
This posting covers Continuous Improvement Manager opportunities with manufacturers based in and around Bad Axe in Huron County, within about 45 minutes of the city, including Ubly, Pigeon,…
Added 19 mins ago
A
Senior Product Manager
Acumatica
Remote, United States
- $155,000 to $165,000 USD / year
Acumatica is looking for a Senior Product Manager to own the product direction for our Distribution Edition. You will translate what wholesale and distribution customers need into a clear…
Added 20 mins ago
Continuous Improvement Leader - Croswell Area
The Pivot Group Network
Croswell · Croswell, MI
Bachelor degree in engineering, operations, or a related field.
Added 20 mins ago
Six Sigma Black Belt - Detroit Area
The Pivot Group Network
Detroit · Detroit, MI
Analyze production data to find root causes of quality issues.
Added 20 mins ago
Six Sigma Black Belt - Menominee Area
The Pivot Group Network
Menominee · Menominee, MI
Analyze production data to find root causes of quality issues.
Added 23 mins ago
Continuous Improvement Manager - Croswell Area
The Pivot Group Network
Croswell · Croswell, MI
Continuous Improvement Manager | Croswell, MI
Added 26 mins ago
Continuous Improvement Manager - Shelby Township Area
The Pivot Group Network
Shelby Township · Shelby Township, MI
Continuous Improvement Manager | Shelby Township, MI

Balto

Senior Implementation Manager

Remote, United States

$110,000 to $120,000 USD / year

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Job details

Pay: $110,000 to $120,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Senior Implementation Manager Lead complex customer implementations, align stakeholders, and turn technical deployments into meaningful business outcomes. Role Senior Implementation Manager

Location Remote

Type Full-time

Projects 6–10 concurrent implementations

Salary

$110K - $120K

Posted October 28, 2026

About Balto Balto builds AI for contact centers. We help agents in the moment, score every call so leaders don’t have to, and show teams what their customers are really saying, all in one place.

Full-Time, Remote, U.S. Only About the role As a Senior Implementation Manager, you’ll lead complex customer implementations from kickoff through go-live. You’ll bring together executives, business owners, IT teams, and Balto partners around the outcomes customers want to achieve, while ensuring the technology is configured effectively. This is a senior individual contributor role for someone who can move confidently between business priorities, technical decisions, and hands-on project execution. What you’ll own

Your implementations: lead 6–10 concurrent customer projects from kickoff through go-live.
Customer outcomes: align stakeholders on clear goals, success criteria, priorities, and decisions.
Technical delivery: guide integrations, manage risks, and keep executive sponsors informed.

Who we’re looking for You’re a seasoned implementation leader who combines strong technical judgment with excellent project management and customer skills. You can organize a complex group of stakeholders, earn the confidence of senior leaders, and keep everyone focused on the outcomes that matter.

You may be a great fit if you:

Bring clarity and direction to complex, multi-stakeholder customer projects
Move comfortably between executive-level business conversations and technical discussions with IT
Anticipate risks, manage competing priorities, and drive projects forward with ownership
Build trust across Customer Success, Sales, Support, Engineering, and customer teams
Raise the bar through strong judgment, organization, and examples others can learn from

Key responsibilities

Customer outcomes and alignment

Define implementation objectives and measurable success criteria with customer leaders and project stakeholders
Align executives, business owners, and IT teams around shared priorities, decisions, and responsibilities
Keep sponsors informed of progress, risks, tradeoffs, and how the work supports business goals

Project leadership

Own implementation plans, milestones, dependencies, and execution across 6–10 concurrent projects
Lead kickoffs, working sessions, status reviews, and go-live coordination with clear next steps
Identify blockers early, resolve competing priorities, and maintain focus on the core implementation goals

Technical implementation

Guide softphone, email, chat, SMS, SSO, CRM, and call-data integrations; validate configuration and deployment
Partner with customer IT teams, Technical Support, and Engineering to troubleshoot complex integration issues
Lead hands-on technical troubleshooting and resolution of complex implementation challenges, including software installations, audio routing, call identification, APIs, firewalls, and integration configurations.
Serve as a technical escalation resource, independently diagnosing issues and partnering with Engineering when additional support or development is required.

Cross-functional execution

Coordinate Sales, Customer Success, Support, and Engineering for smooth handoffs and timely decisions
Maintain accurate project records in Asana and Salesforce and communicate On Track / At Risk / Off Track / On Hold status
Share effective approaches and technical knowledge that strengthen the implementation team
Develop and maintain clear technical documentation, implementation procedures, and configuration guides to support consistent and scalable customer deployments.
Identify opportunities to improve implementation processes, reduce deployment timelines, and strengthen the overall customer experience.
Provide technical guidance and share best practices with other Implementation Managers to strengthen team capabilities.

What you’ll bring Must-haves

Substantial experience independently leading complex, customer-facing software implementations or solutions engagements
Demonstrated success aligning executive, business, and technical stakeholders around customer outcomes
Excellent project management, prioritization, risk management, and multi-project execution skills
Confident executive communication and the ability to translate between technical and business topics
Strong technical fluency to partner with IT and ensure software integrations are configured effectively
Proactive ownership, sound judgment, and a track record of navigating complex customer challenges
Demonstrated experience troubleshooting complex software integrations, including APIs, application configurations, and technical deployment issues.
Ability to independently navigate complex enterprise customer environments and provide technical direction to both internal teams and customer stakeholders.

Nice to have

Experience with CCaaS, VoIP, contact-center platforms, or enterprise SaaS deployments
Familiarity with APIs, JSON, SSO, CRM integrations, Salesforce, and Asana
Experience mentoring peers or improving implementation processes through influence

What success looks like

Deliver complex customer implementations on time, with clear communication and a high level of customer satisfaction.
Independently navigate technical challenges and resolve implementation blockers while minimizing customer disruption.
Deliver predetermined customer outcomes and focus implementation on those goals.
Build strong relationships with customer stakeholders and internal teams to ensure successful deployments.
Contribute to improvements in implementation processes, documentation, and overall team effectiveness.

Benefits

Medical, Dental, Vision
401(k)
Unlimited PTO
Learning Stipends

Our hiring process Our process includes interviews and a required practical skills assessment. We’ll look at how you align stakeholders around customer outcomes, lead a complex implementation, communicate with executives, and navigate technical decisions. Why Balto

Six values shape how we work:

Anchor on Success. We start every task by picturing what success looks like, then set ambitious goals to get there.
Love Every Customer. Every customer, whatever their size or complexity, should feel valued and supported.
Talk Things Out. We solve problems through open, honest conversations, without the barriers of hierarchy.
Always Be Growing. Everyone owns their professional development, and our culture backs them up.
Own the Work. We take initiative, solve problems proactively, and produce results we’re proud of.
Start with Gratitude. We recognize each other’s contributions, even in tough discussions.

Choosing Balto means joining a company where your work is meaningful, your growth is encouraged, and your contributions are valued. It’s go time. How to apply Visit balto.ai/careers, select See Open Roles.

Balto is an equal opportunity employer and does not discriminate based on protected characteristics under applicable law.

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More about this job

Skills

Project management
Sales
Leadership
Softphone
Technical support
Troubleshoot
Troubleshooting
Asana
Salesforce
Documentation
Customer experience
Prioritization
Risk management
Communication skills
Coaching
Customer service

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