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Manager Hardware Engineering
EPIQ DESIGN SOLUTIONS, LLC.
Frederick, MD
- $150,000 to $205,000 USD / year
The Manager Hardware Engineering is responsible for hands-on analog/RF hardware development and leadership of a team of hardware engineers. This role is tasked with design, analysis,…
Added 1 min ago
Senior Construction Project Manager
ARCO National Holdings
Riverside, MO
Participate in the proposal meeting with the owner to review the scope of work, discuss ways to reduce costs, and provide value engineering ideas
Added 1 min ago
Data Center Manager
LEIDOS, INC.
Laurel, MD
…national-security capabilities in areas including Security Engineering, Computer Network Operations (CNO), Mission Software, Signals Intelligence (SIGINT), Cryptographic Key Management, and…
Added 1 min ago
Senior Program Manager
LEIDOS, INC.
Remote, United States
Leidos is seeking a Senior Program Manager to lead cutting-edge engineering efforts within the Undersea Systems Division (USD). This role is a unique opportunity to drive innovation in…
Added 1 min ago
CC
GIS Program Manager
Cass County Government
Fargo, ND
- $86,150 to $94,231 USD / year
The GIS Program Manager provides leadership and strategic direction for the County's GIS. You'll develop and maintain the County's spatial database and applications, and help departments…
Added 1 min ago
Senior Engineering Project Manager
Electro Scientific Industries, Inc.
Beaverton, OR
As a Senior Engineering Project Manager at MKS Equipment & Solutions in Beaverton, Oregon, you will partner with engineering, marketing, operations, service, sales, quality, and supply…
Added 1 min ago
Sr Project Manager
MKS Inc.
United States
As a Senior Project Manager at MKS Instruments, you will partner with cross-functional teams across Engineering, Product Management, Quality, Operations, Supply Chain, Information…
Added 1 min ago
NPI Project Manager
Ecolab Inc.
New York City, NY
Lead and align multidisciplinary teams - including mechanical, electrical, software, manufacturing, test, supply chain, and production - to ensure seamless project delivery.
Added 1 min ago
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Engineering Program Manager
NMB Technologies Corporation
San Jose, CA
- $114,356 to $171,534 USD / year
The Engineering Program Manager is responsible for managing Engineering and QA issues during the development and sustaining business at customer accounts for NMBTC.
Added 2 mins ago
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Maintenance Manager
THE VISUAL PAK COMPANIES
Waukegan, IL
- $76,580 to $114,870 USD / year
Position Purpose/Summary: The Machine Maintenance Manager provides machine focused maintenance leadership relating to preventative maintenance oversight, cost efficiency, process continuous…
Added 2 mins ago
R&D Engineering Manager
Actalent
Union, NJ
Job Title: Research and Development Engineering ManagerJob DescriptionWe are seeking an experienced Research and Development (R&D) Engineering Manager to lead new product development in a…
Added 2 mins ago
R&D Engineering Manager
Actalent
East Brunswick, NJ
Job Title: Research and Development Engineering ManagerJob DescriptionWe are seeking an experienced Research and Development (R&D) Engineering Manager to lead new product development in a…
Added 3 mins ago
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Land Survey Project Manager
Actalent
Virginia Beach, VA
- $90,000 to $130,000 USD / year
Land Survey Project Manager (Licensed) Job DescriptionThe Land Survey Project Manager is responsible for conducting precise measurements to determine property boundaries and providing data…
Added 3 mins ago
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Cost Manager/Quantity Surveyor - Data Centers
Actalent
Chicago, IL
- $48.07 to $86.54 USD / hour
Job Title: Estimator / Senior Cost Manager Data Center ConstructionJob DescriptionThis role serves as a Data Center Cost Consultant, Quantity Surveyor, and Estimator supporting a…
Added 3 mins ago
04 - Process/Test Engineering Support 1
Celestica International LP
Richardson, TX
Job Title: Process/Test Engineering Support 1
Added 4 mins ago
Engineering Manager, Bots & Fraud
Cloudflare
Austin, TX · NY · Washington, DC
You have a track record of leading engineering teams, including hiring, onboarding, coaching, and supporting professional growth. Your past teams respect you as both a technical leader and…
Added 4 mins ago
TM
Senior Application Database Administrator
TEXAS MUNICIPAL RETIREMENT SYSTEM
Austin, TX
- $130,000 to $170,000 USD / year
…and will also work very closely with Business stakeholders, Software Engineers, Business Analysts, Infrastructure Database Administrators, Information Security, and other IS Department…
Added 5 mins ago
Technical Program Manager - Software Engineering
Hewlett Packard Enterprise
Ft. Collins, CO · Spring, TX · Bloomington, MN
The HPC & AI Software team is seeking an experienced Technical Program Manager to define and lead product integration through software development lifecycle checkpoints. This leadership…
Added 5 mins ago
HI
Construction Project Manager
Hohl Industrial Services Inc
Tonawanda, NY
- $110,000 to $145,000 USD / year
Hohl Industrial Services is seeking an experienced and motivated Construction Project Manager to oversee the successful planning, coordination, and execution of construction projects from…
Added 6 mins ago
Sr Product Manager - DTC
Pattern
Lehi, UT
As a Senior Product Manager for DTC at Pattern, you will own the strategy and roadmap for the software that powers our direct-to-consumer fulfillment operation. You will lead a dedicated…
Added 7 mins ago
Test Engineer
SharkNinja
Needham, MA
…or more products in development. You will support the Test Manager in defining the testing needs of our products, ensuring these test activities are properly run, and reporting out of…
Added 7 mins ago
Transmission Line Project Engineer - Remote
WSP
Lake Oswego, OR · Meridian, ID · Billings, MT · Cottonwood Heights, UT · Boise, ID · Salt Lake City, UT · Nampa, ID
…mentorship. Supports project development through disciplined engineering practices, coordination across multidisciplinary teams, and adherence to established quality and safety standards.…
Added 7 mins ago
Senior Transmission Line Project Engineer- Remote
WSP
Meridian, ID · Boise, ID · Nampa, ID · Portland, OR · Billings, MT · Salt Lake City, UT
…mentorship. Supports project development through disciplined engineering practices, coordination across multidisciplinary teams, and adherence to established quality and safety standards.…
Added 7 mins ago
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Software Engineering Internship
Starkey
Eden Prairie, MN
- $25 USD / hour
Enrolled in an Engineering, Computer Science, or Software Engineering program
Added 7 mins ago
BWDS 17594- NSWC Engineering Support Services Landing Page
Bowhead
Dahlgren, VA
Bowhead is seeking to network with individuals to join our team for our proposal effort to provide system engineering, mechanical engineering, electrical engineering, computer hardware and…

Balto

Senior Implementation Manager

Remote, United States

$110,000 to $120,000 USD / year

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Job details

Pay: $110,000 to $120,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Senior Implementation Manager Lead complex customer implementations, align stakeholders, and turn technical deployments into meaningful business outcomes. Role Senior Implementation Manager

Location Remote

Type Full-time

Projects 6–10 concurrent implementations

Salary

$110K - $120K

Posted October 28, 2026

About Balto Balto builds AI for contact centers. We help agents in the moment, score every call so leaders don’t have to, and show teams what their customers are really saying, all in one place.

Full-Time, Remote, U.S. Only About the role As a Senior Implementation Manager, you’ll lead complex customer implementations from kickoff through go-live. You’ll bring together executives, business owners, IT teams, and Balto partners around the outcomes customers want to achieve, while ensuring the technology is configured effectively. This is a senior individual contributor role for someone who can move confidently between business priorities, technical decisions, and hands-on project execution. What you’ll own

Your implementations: lead 6–10 concurrent customer projects from kickoff through go-live.
Customer outcomes: align stakeholders on clear goals, success criteria, priorities, and decisions.
Technical delivery: guide integrations, manage risks, and keep executive sponsors informed.

Who we’re looking for You’re a seasoned implementation leader who combines strong technical judgment with excellent project management and customer skills. You can organize a complex group of stakeholders, earn the confidence of senior leaders, and keep everyone focused on the outcomes that matter.

You may be a great fit if you:

Bring clarity and direction to complex, multi-stakeholder customer projects
Move comfortably between executive-level business conversations and technical discussions with IT
Anticipate risks, manage competing priorities, and drive projects forward with ownership
Build trust across Customer Success, Sales, Support, Engineering, and customer teams
Raise the bar through strong judgment, organization, and examples others can learn from

Key responsibilities

Customer outcomes and alignment

Define implementation objectives and measurable success criteria with customer leaders and project stakeholders
Align executives, business owners, and IT teams around shared priorities, decisions, and responsibilities
Keep sponsors informed of progress, risks, tradeoffs, and how the work supports business goals

Project leadership

Own implementation plans, milestones, dependencies, and execution across 6–10 concurrent projects
Lead kickoffs, working sessions, status reviews, and go-live coordination with clear next steps
Identify blockers early, resolve competing priorities, and maintain focus on the core implementation goals

Technical implementation

Guide softphone, email, chat, SMS, SSO, CRM, and call-data integrations; validate configuration and deployment
Partner with customer IT teams, Technical Support, and Engineering to troubleshoot complex integration issues
Lead hands-on technical troubleshooting and resolution of complex implementation challenges, including software installations, audio routing, call identification, APIs, firewalls, and integration configurations.
Serve as a technical escalation resource, independently diagnosing issues and partnering with Engineering when additional support or development is required.

Cross-functional execution

Coordinate Sales, Customer Success, Support, and Engineering for smooth handoffs and timely decisions
Maintain accurate project records in Asana and Salesforce and communicate On Track / At Risk / Off Track / On Hold status
Share effective approaches and technical knowledge that strengthen the implementation team
Develop and maintain clear technical documentation, implementation procedures, and configuration guides to support consistent and scalable customer deployments.
Identify opportunities to improve implementation processes, reduce deployment timelines, and strengthen the overall customer experience.
Provide technical guidance and share best practices with other Implementation Managers to strengthen team capabilities.

What you’ll bring Must-haves

Substantial experience independently leading complex, customer-facing software implementations or solutions engagements
Demonstrated success aligning executive, business, and technical stakeholders around customer outcomes
Excellent project management, prioritization, risk management, and multi-project execution skills
Confident executive communication and the ability to translate between technical and business topics
Strong technical fluency to partner with IT and ensure software integrations are configured effectively
Proactive ownership, sound judgment, and a track record of navigating complex customer challenges
Demonstrated experience troubleshooting complex software integrations, including APIs, application configurations, and technical deployment issues.
Ability to independently navigate complex enterprise customer environments and provide technical direction to both internal teams and customer stakeholders.

Nice to have

Experience with CCaaS, VoIP, contact-center platforms, or enterprise SaaS deployments
Familiarity with APIs, JSON, SSO, CRM integrations, Salesforce, and Asana
Experience mentoring peers or improving implementation processes through influence

What success looks like

Deliver complex customer implementations on time, with clear communication and a high level of customer satisfaction.
Independently navigate technical challenges and resolve implementation blockers while minimizing customer disruption.
Deliver predetermined customer outcomes and focus implementation on those goals.
Build strong relationships with customer stakeholders and internal teams to ensure successful deployments.
Contribute to improvements in implementation processes, documentation, and overall team effectiveness.

Benefits

Medical, Dental, Vision
401(k)
Unlimited PTO
Learning Stipends

Our hiring process Our process includes interviews and a required practical skills assessment. We’ll look at how you align stakeholders around customer outcomes, lead a complex implementation, communicate with executives, and navigate technical decisions. Why Balto

Six values shape how we work:

Anchor on Success. We start every task by picturing what success looks like, then set ambitious goals to get there.
Love Every Customer. Every customer, whatever their size or complexity, should feel valued and supported.
Talk Things Out. We solve problems through open, honest conversations, without the barriers of hierarchy.
Always Be Growing. Everyone owns their professional development, and our culture backs them up.
Own the Work. We take initiative, solve problems proactively, and produce results we’re proud of.
Start with Gratitude. We recognize each other’s contributions, even in tough discussions.

Choosing Balto means joining a company where your work is meaningful, your growth is encouraged, and your contributions are valued. It’s go time. How to apply Visit balto.ai/careers, select See Open Roles.

Balto is an equal opportunity employer and does not discriminate based on protected characteristics under applicable law.

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More about this job

Skills

Project management
Sales
Leadership
Softphone
Technical support
Troubleshoot
Troubleshooting
Asana
Salesforce
Documentation
Customer experience
Prioritization
Risk management
Communication skills
Coaching
Customer service

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