Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 2 mins ago
E
Automation Technician
Eurofins
Groton, CT
- $18 to $30 USD / hour
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is…
Added 4 mins ago
Senior Full Stack Software Engineer - Identity Verification & Proofing
Intuit
San Diego, CA · Mountain View, CA
…building each layer of enterprise software with full stack engineering mindset and skills. The engineer should have genuine interest in all thing’s software and a deep understanding of…
Added 5 mins ago
Director of Digital Platform Services
MGM Resorts Satellite, LLC
TX · CA · NJ · MI · FL · MD · NV
As a visionary and strategic leader, the Director of Digital Platform Services will spearhead our cloud engineering, deployment automation, developer experience platforms, and foundational…
Added 9 mins ago
Lead Footwear Materials Developer - Jordan Brand (Multiple Openings)
Nike
Beaverton, OR
…Material Design, Product Management, Footwear Development, Engineering, Product Testing, Sourcing, Sustainability, Materials vendors, and manufacturing teams around the world. Success in…
Added 12 mins ago
AI Focal Point - Newark DE
Qnity
Newark, DE
At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and…
Added 13 mins ago
H
Manager, Generator Operations
Helion
Everett, WA
- $182,000 to $214,000 USD / year
…ever constructed online, to generate electrical power. As a leader within the Science, Research, and Development team, you will grow and lead a high-performance operating team in the…
Added 15 mins ago
Public Works Division Manager - Idaho Falls
Civil Science
Idaho Falls
…stormwater, and roadway projects - and we're looking for the right leader to grow it. Your work will directly support the communities these systems serve, and your leadership will determine…
Added 15 mins ago
Public Works Division Manager - Twin Falls
Civil Science
Twin Falls
…stormwater, and roadway projects - and we're looking for the right leader to grow it. Your work will directly support the communities these systems serve, and your leadership will determine…
Added 15 mins ago
Water Infrastructure Practice Leader - Richfield
Civil Science
Richfield
As the Water Infrastructure Practice Leader, you will provide technical leadership, support project delivery, drive business development, and unify water expertise across multiple offices…
Added 15 mins ago
Water Infrastructure Practice Leader - Las Vegas
Civil Science
Las Vegas
As the Water Infrastructure Practice Leader, you will provide technical leadership, support project delivery, drive business development, and unify water expertise across multiple offices…
Added 15 mins ago
Water Infrastructure Practice Leader - St. George
Civil Science
St George
As the Water Infrastructure Practice Leader, you will provide technical leadership, support project delivery, drive business development, and unify water expertise across multiple offices…
Added 15 mins ago
Transportation Design Division Manager - Fargo
Civil Science
Fargo
…excellence with operational oversight. This role requires a leader who can guide project managers, oversee multiple projects, drive quality, and contribute to business development and…
Added 15 mins ago
Transportation Design Division Manager - Williston
Civil Science
Williston
…excellence with operational oversight. This role requires a leader who can guide project managers, oversee multiple projects, drive quality, and contribute to business development and…
Added 15 mins ago
Transportation Design Division Manager - Dickinson
Civil Science
Dickinson
…excellence with operational oversight. This role requires a leader who can guide project managers, oversee multiple projects, drive quality, and contribute to business development and…
Added 15 mins ago
Survey Division Manager - Fargo
Civil Science
Fargo
…growing market. From guiding division strategy and overseeing project delivery to building strong relationships with public agencies and identifying new opportunities, you’ll play a…
Added 15 mins ago
Survey Division Manager - Williston
Civil Science
Williston
…growing market. From guiding division strategy and overseeing project delivery to building strong relationships with public agencies and identifying new opportunities, you’ll play a…
Added 15 mins ago
Survey Division Manager - Dickinson
Civil Science
Dickinson
…growing market. From guiding division strategy and overseeing project delivery to building strong relationships with public agencies and identifying new opportunities, you’ll play a…
Added 15 mins ago
Sr. Director, Supply Chain Strategy & Transformation
Masco
Indianapolis, IN
…water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We…
Added 16 mins ago
Engineering Project Team Leader
Mossville, IL
Leverage Core Components’ global lab footprint to identify the best validation execution strategy to meet project timeline.
Added 16 mins ago
A
Program Manager
Actalent
Mukilteo, WA
- $140,000 to $170,000 USD / year
Coordinate cross-functional execution across engineering, operations, quality, supply chain, contracts, finance, and test organizations.
Added 16 mins ago
A
Industrial Estimator
Actalent
Lynnwood, WA
- $120,000 to $160,000 USD / year
…role manages the full estimating lifecycle, from reviewing project plans and specifications to coordinating with subcontractors and suppliers and submitting final proposals. The Estimator…
Added 16 mins ago
A
Quality Engineer
Actalent
Torrance, CA
- $100,000 to $180,000 USD / year
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 16 mins ago
Transmission Line Technical Manager
Actalent
Atlanta, GA
…Manager leads the day-to-day delivery of transmission line engineering services across utility client programs and project portfolios. This role focuses on developing technical talent,…
Added 16 mins ago
A
Technical Manager - Substation
Actalent
Atlanta, GA
- $180,000 to $210,000 USD / year
…Substation leads the day-to-day operations of a growing substation engineering department, ensuring projects meet cost, quality, and schedule expectations while driving team development and…
Added 16 mins ago
A
Construction Project Engineer (6-Month Contract)
Actalent
Denver, CO
- $33 to $43 USD / hour
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…

Balto

Senior Implementation Manager

Remote, United States

$110,000 to $120,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $110,000 to $120,000 USD / year
Posting language: English
Posted: Nov 3, 2026

Original job description

Senior Implementation Manager Lead complex customer implementations, align stakeholders, and turn technical deployments into meaningful business outcomes. Role Senior Implementation Manager

Location Remote

Type Full-time

Projects 6–10 concurrent implementations

Salary

$110K - $120K

Posted October 28, 2026

About Balto Balto builds AI for contact centers. We help agents in the moment, score every call so leaders don’t have to, and show teams what their customers are really saying, all in one place.

Full-Time, Remote, U.S. Only About the role As a Senior Implementation Manager, you’ll lead complex customer implementations from kickoff through go-live. You’ll bring together executives, business owners, IT teams, and Balto partners around the outcomes customers want to achieve, while ensuring the technology is configured effectively. This is a senior individual contributor role for someone who can move confidently between business priorities, technical decisions, and hands-on project execution. What you’ll own

Your implementations: lead 6–10 concurrent customer projects from kickoff through go-live.
Customer outcomes: align stakeholders on clear goals, success criteria, priorities, and decisions.
Technical delivery: guide integrations, manage risks, and keep executive sponsors informed.

Who we’re looking for You’re a seasoned implementation leader who combines strong technical judgment with excellent project management and customer skills. You can organize a complex group of stakeholders, earn the confidence of senior leaders, and keep everyone focused on the outcomes that matter.

You may be a great fit if you:

Bring clarity and direction to complex, multi-stakeholder customer projects
Move comfortably between executive-level business conversations and technical discussions with IT
Anticipate risks, manage competing priorities, and drive projects forward with ownership
Build trust across Customer Success, Sales, Support, Engineering, and customer teams
Raise the bar through strong judgment, organization, and examples others can learn from

Key responsibilities

Customer outcomes and alignment

Define implementation objectives and measurable success criteria with customer leaders and project stakeholders
Align executives, business owners, and IT teams around shared priorities, decisions, and responsibilities
Keep sponsors informed of progress, risks, tradeoffs, and how the work supports business goals

Project leadership

Own implementation plans, milestones, dependencies, and execution across 6–10 concurrent projects
Lead kickoffs, working sessions, status reviews, and go-live coordination with clear next steps
Identify blockers early, resolve competing priorities, and maintain focus on the core implementation goals

Technical implementation

Guide softphone, email, chat, SMS, SSO, CRM, and call-data integrations; validate configuration and deployment
Partner with customer IT teams, Technical Support, and Engineering to troubleshoot complex integration issues
Lead hands-on technical troubleshooting and resolution of complex implementation challenges, including software installations, audio routing, call identification, APIs, firewalls, and integration configurations.
Serve as a technical escalation resource, independently diagnosing issues and partnering with Engineering when additional support or development is required.

Cross-functional execution

Coordinate Sales, Customer Success, Support, and Engineering for smooth handoffs and timely decisions
Maintain accurate project records in Asana and Salesforce and communicate On Track / At Risk / Off Track / On Hold status
Share effective approaches and technical knowledge that strengthen the implementation team
Develop and maintain clear technical documentation, implementation procedures, and configuration guides to support consistent and scalable customer deployments.
Identify opportunities to improve implementation processes, reduce deployment timelines, and strengthen the overall customer experience.
Provide technical guidance and share best practices with other Implementation Managers to strengthen team capabilities.

What you’ll bring Must-haves

Substantial experience independently leading complex, customer-facing software implementations or solutions engagements
Demonstrated success aligning executive, business, and technical stakeholders around customer outcomes
Excellent project management, prioritization, risk management, and multi-project execution skills
Confident executive communication and the ability to translate between technical and business topics
Strong technical fluency to partner with IT and ensure software integrations are configured effectively
Proactive ownership, sound judgment, and a track record of navigating complex customer challenges
Demonstrated experience troubleshooting complex software integrations, including APIs, application configurations, and technical deployment issues.
Ability to independently navigate complex enterprise customer environments and provide technical direction to both internal teams and customer stakeholders.

Nice to have

Experience with CCaaS, VoIP, contact-center platforms, or enterprise SaaS deployments
Familiarity with APIs, JSON, SSO, CRM integrations, Salesforce, and Asana
Experience mentoring peers or improving implementation processes through influence

What success looks like

Deliver complex customer implementations on time, with clear communication and a high level of customer satisfaction.
Independently navigate technical challenges and resolve implementation blockers while minimizing customer disruption.
Deliver predetermined customer outcomes and focus implementation on those goals.
Build strong relationships with customer stakeholders and internal teams to ensure successful deployments.
Contribute to improvements in implementation processes, documentation, and overall team effectiveness.

Benefits

Medical, Dental, Vision
401(k)
Unlimited PTO
Learning Stipends

Our hiring process Our process includes interviews and a required practical skills assessment. We’ll look at how you align stakeholders around customer outcomes, lead a complex implementation, communicate with executives, and navigate technical decisions. Why Balto

Six values shape how we work:

Anchor on Success. We start every task by picturing what success looks like, then set ambitious goals to get there.
Love Every Customer. Every customer, whatever their size or complexity, should feel valued and supported.
Talk Things Out. We solve problems through open, honest conversations, without the barriers of hierarchy.
Always Be Growing. Everyone owns their professional development, and our culture backs them up.
Own the Work. We take initiative, solve problems proactively, and produce results we’re proud of.
Start with Gratitude. We recognize each other’s contributions, even in tough discussions.

Choosing Balto means joining a company where your work is meaningful, your growth is encouraged, and your contributions are valued. It’s go time. How to apply Visit balto.ai/careers, select See Open Roles.

Balto is an equal opportunity employer and does not discriminate based on protected characteristics under applicable law.

Apply About employer

More about this job

Skills

Project management
Sales
Leadership
Softphone
Technical support
Troubleshoot
Troubleshooting
Asana
Salesforce
Documentation
Customer experience
Prioritization
Risk management
Communication skills
Coaching
Customer service

Report this job