Supervisor - Surveillance

Responsibilities: (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)

• Provide hands-on leadership to surveillance department.
• Monitor casino games, bank, cage, slots, count room, and all areas of property under camera coverage.
• Review and maintain appropriate staffing levels.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Have complete knowledge of all casino events and promotional activities.
• Complete all government reporting.
• Ability to understand and use casino tracking programs. Use computers to complete reports, look up player information, look up table information, and comp issues.
• Regularly and timely review all departmental activity and issues with Surveillance Manager.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Interact well with others and be a positive influence on team member morale.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

Supervisory Responsibilities:

• Carry out supervisory responsibilities in accordance with the organization’s policies, procedures, and applicable laws.
• Responsibilities include: interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Competencies:

• Must be able to obtain and maintain an Iowa Racing and Gaming Commission Class C license.
• Must be at least 18 Years of age.
• High school diploma or GED equivalent is required.
• One to two years surveillance experience preferred.
• Must possess excellent teamwork, interpersonal, customer service, and verbal communication skills.
• Able to effectively communicate in English via verbal and written.
• Must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

Physical Demands:

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required to sit; stand and walk; use hands to fingers; handle or feel objects, tools or controls; respective keyboarding; reach with hands and arms; talk and hear; and life up to 10 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Casino environment exposed to electricity, noise, bright flashing lights, smoke, and varied temperatures. Surveillance room is a secure, locked office environment. Noise level in the work environment varies.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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