Plumbing Comfort Advisor

Job Purpose:

As a Plumbing Comfort Advisor at Sailor's Air & Plumbing, you will be responsible for helping homeowners find the right plumbing solutions for their homes. You'll combine plumbing system knowledge with a consultative sales approach to educate customers, present repair and replacement options, and close deals that improve safety, efficiency, and value for every household you serve.

Key Responsibilities:

• Conduct in-home consultations to assess customers' plumbing needs, current systems, and budget.
• Recommend and present plumbing repair, replacement, and maintenance plan options tailored to each customer (water heaters, repiping, fixtures, drain/sewer systems, etc.).
• Build accurate, transparent quotes and proposals using company pricing and financing tools.
• Educate customers on system performance, water efficiency, and long-term value to support informed buying decisions.
• Meet or exceed individual sales targets and contribute to overall branch revenue goals.
• Follow up with leads and past customers to nurture relationships and generate repeat/referral business.
• Collaborate with install and service teams to ensure a smooth handoff and customer experience post-sale.
• Stay current on plumbing products, promotions, financing options, and industry trends to speak credibly with customers.
• Maintain CRM records, sales pipeline updates, and required documentation for every opportunity.
• Uphold company standards for professionalism, integrity, and customer satisfaction throughout the sales process.

Qualifications

• High school diploma or GED required; trade certification or coursework in plumbing a plus.
• 1-3+ years of experience in outside sales, in-home sales, or a consultative/B2C sales environment (plumbing or home services industry preferred).
• Working knowledge of plumbing systems and terminology sufficient to speak credibly with customers and technicians (prior plumbing installation/service experience is a strong plus, but not required).
• Proven track record of meeting or exceeding sales goals.
• Strong communication, presentation, and active-listening skills; comfortable presenting pricing and closing deals face-to-face.
• Ability to build rapport and trust quickly with homeowners from diverse backgrounds.
• Familiarity with CRM software and basic proposal/estimating tools (or willingness to learn company-specific systems).
• Valid driver's license and clean driving record; reliable transportation for in-home appointments.
• Ability to pass a background check and drug screening.
• Flexible schedule, including some evenings/weekends to accommodate customer availability.
• Self-motivated, goal-oriented, and comfortable working independently in the field.