Jobs in the United States

25+ jobs

Save this search

Added just now
Retail Assistant Manager (Assistant Brand Experience Leader)-The Village at Knapps Crossi
Bath & Body Works
Grand Rapids, MI
Career Development | Fun Stores | Free Product | 40% Discount
Added just now
Integrated Logistics Support Manager
Saab, Inc.
East Syracuse, NY
Saab, Inc. is seeking an experienced Integrated Logistics Support (ILS) Project Manager to join our Integrated Logistics Support Team in a dynamic, multidimensional environment. The…
Added just now
CC
Planning and Operations Analyst / Management Analyst 3
Century College
United States
- $28.75 to $42.16 USD / hour
Lead facilities planning, organizational improvement, policy development, and project management initiatives.
Added just now
DO
Public Information Officer
Department of Consumer Affairs
CA
- $6,031 to $7,547 USD / month
Under the direction of the Officer of Public Affairs Manager, the Public Information Officer (PIO) supports the communications efforts of the department and its boards and bureaus. In…
Added just now
DO
Occupational Health Specialist
Department of Public Health
CA
- $6,623 to $8,290 USD / month
The incumbent works under the direction of the Health Program Manager II of the Special Projects and Program Support (SPPS) Section, within the Occupational Health Branch (OHB) of the…
Added just now
Professional Development Manager – Attorney Training
Latham & Watkins LLP
New York, NY · Washington, D.C., DC · Chicago, IL
The Professional Development Manager – Attorney Training is an integral part of Latham’s Professional Development team. This role will be responsible for developing and executing…
Added 1 min ago
Service Technician-Mobile Diagnostics
Palmer Trucks
Indianapolis, IN
Participate and completes technical training and professional development.
Added 1 min ago
Land Survey Project Manager
JT Engineering, Inc.
Green Bay, WI
…Wisconsin. We’re looking for a talented Land Survey Project Manager who is eager to lead projects, showcase their expertise, and help shape the future of our services. This role offers…
Added 1 min ago
Warehouse Worker (Tile/Slab)
Arizona Tile
Austin, TX
401k Retirement Savings Program with discretionary employer match
Added 1 min ago
Warehouse Worker (Tile/Slab)
Arizona Tile
Beaverton, OR
401k Retirement Savings Program with discretionary employer match
Added 2 mins ago
LC
Program Assistant at Day Center
LUTHERAN COMMUNITY SERVICES NORTHWEST
Seattle, WA
- $25.24 USD / hour
Log all actions, incidents, rule enforcements, and report unusual or sensitive matters to the Program Coordinator and/or Manager.
Added 2 mins ago
Event Center Coordinator
City of North Little Rock
North Little Rock, AR
Serves as the pace-setter, lead host, and relationship manager for clients, partners, and staff, ensuring a welcoming atmosphere while maintaining high operational standards. Plays a…
Added 2 mins ago
Assistant Property Manager
Avenue5 Residential, LLC
Portland, OR
Perks and more: Mentoring. Professional development. Discounts. Tuition reimbursement. Robust recognition program. And we’re just getting started.
Added 2 mins ago
CR
Sales Manager (Part Time)
Carter's Retail Inc.
Ashland, KY
- Part-time
As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 2 mins ago
Store Manager
Carter's Retail Inc.
Florence, SC
As a Store Manager, you and the team you lead will be the first face of the brand for growing families. You and the team you lead will be there to congratulate new parents and grandparents,…
Added 2 mins ago
CR
Sales Manager (Part Time)
Carter's Retail Inc.
Mercedes, TX
- Part-time
As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 2 mins ago
CR
Sales Manager (Part Time)
Carter's Retail Inc.
West Covina-Mall, CA
- $20.75 to $24.75 USD / hour
- Part-time
As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 2 mins ago
CR
Sales Manager (Part Time)
Carter's Retail Inc.
Fort Smith, AR
- Part-time
As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 2 mins ago
CR
Sales Manager (Part Time)
Carter's Retail Inc.
Tupelo, MS
- Part-time
As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 2 mins ago
CR
Sales Manager (Part Time)
Carter's Retail Inc.
Noblesville, IN
- Part-time
As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 2 mins ago
CR
Sales Manager (Part Time)
Carter's Retail Inc.
Avon, OH
- $13.25 to $16.75 USD / hour
- Part-time
As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 2 mins ago
CR
Sales Manager (Part Time)
Carter's Retail Inc.
Burnsville, MN
- $16.25 to $20 USD / hour
- Part-time
As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 2 mins ago
CR
Sales Manager (Part Time)
Carter's Retail Inc.
Wilmington, NC
- Part-time
As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 2 mins ago
TM
Comm Res Counselor-Fernside
The McLean Hospital Corporation
United States
- $29.79 USD / hour
Under the direction of the Program Manager, the Community Residence Counselor (CRC) provides direct patient care and participates in the therapeutic milieu within the scope of defined…
Added 2 mins ago
Site Manager (Self Storage)
Mini Mall Storage Properties
Northlake, IL
As a Site Manager (Self Storage), you'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our facility remains…

Balanced Body Inc

Customer Care Manager

Sacramento, CA, United States

$70,000 to $8,500,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $70,000 to $8,500,000 USD / year
Experience: 7+ years of customer service or customer care experience, including at least 2 to 5 years managing a team.
Posting language: English
Posted: Nov 9, 2026

Original job description

Description Founded in 1976, Balanced Body sets the global standard for Pilates excellence, through premium equipment, instructor training and industry-leading resources. We partner with customers in 100+ countries, with world-renowned customer service and a serious commitment to environmentally friendly business practices. Headquartered in Sacramento, California, Balanced Body has been family-owned and operated for 50 years. If you want to work with a company with a passion for changing lives through movement and opportunity, we want to hear from you. Balanced Body Education trains instructors worldwide through teacher-training programs, continuing education courses, workshops, and online learning. Our students range from people just discovering Pilates to experienced movement professionals and physical therapists. We support every one of them from their first inquiry through certification and beyond.

The Customer Care Manager leads the team that supports our education students, instructors, and host studio partners. You will make sure every interaction - a question about prerequisites, a registration issue, a certification exam - is handled with warmth, accuracy, and speed.

You will also own the policies, systems, and processes behind that care, so the student experience keeps getting better as our programs grow.

What you'll do

Team Leadership

Hire, train, coach, and manage a team of customer care representatives.
Build schedules that cover global time zones and peak registration periods.
Set clear performance goals; run regular one-on-ones, quality reviews, and team meetings.
Build team fluency in our course catalog, certification pathways, prerequisites, and policies so representatives guide students with confidence.
Develop a world class customer service experience for our customers, students and instructors through the management, support and development of our internal team of customer care and account representative staff.
Work seamlessly, and communicate clearly, with other internal partners including sales, marketing, production, events, and accounting.

Student and customer care

Oversee support across phone, email, chat, and social channels: registration, payments, transfers, cancellations, refunds, and certification questions.
Personally handle escalated or sensitive cases, such as disputed refunds, accommodation requests, and complaints about a course or instructor.
Help prospective students choose the right education pathway for their background and goals.
Develop empathetic, proactive, student care scripts, documents and protocols

Partner and faculty coordination

Serve as a key contact for host training centers and teachers on course logistics, enrollment, and student issues.
Partner with educators and program managers to resolve student concerns and relay feedback on course content and delivery.
Support and oversee the administration of the education product across our world-wide network of Pilates educators.
Develop empathetic, proactive, partner care scripts, documents and protocols

Operations and process improvement

Own customer care policies (refunds, transfers, extensions, exam retakes) and keep them clear, fair, and consistently applied.
Maintain the knowledge base, FAQs, and response templates.
Track and report key metrics - response time, resolution time, customer satisfaction (CSAT), and ticket volume - and use them to drive improvements.
Spot recurring issues and work with Education, Marketing, IT, and Finance to fix root causes, such as confusing registration flows or unclear prerequisites.
Help evaluate and administer support tools, including the CRM, help desk, and learning management system (LMS).
Support accounting functions such as order discrepancies, monthly close out, and the aging report.
Provide leadership support and training for the Customer Care team as aligned with Balanced Body Education's standards of care and the larger Balanced Body industry vision.

Requirements

What you bring Required

Business administration or management degree (Associates of higher)
7+ years of customer service or customer care experience, including at least 2 to 5 years managing a team.
Strong written and verbal communication, with a calm, empathetic approach to difficult conversations.
Hands-on experience with CRM and help desk platforms (e.g., HubSpot, Zendesk, Salesforce, Intercom).
Ability to analyze service data and turn it into clear action plans.
Excellent organization and the ability to manage competing priorities during high-volume periods.

Preferred

Business administration or management degree (Bachelors degree of higher)
Experience with education, including continuing education and certification programs and/or in the fitness and wellness industry.
Familiarity with Pilates, movement education, or the fitness professional community a plus.
Experience with learning management systems and online course delivery.
Experience supporting an international customer base; additional languages a plus.

What we offer We offer competitive pay and a benefits package built to support you at work and beyond. Full-time team members enjoy:· Medical, dental and vision coverage· Life and long-term disability insurance, paid 100% by Balanced Body· 401(k) plan with a company match· Education reimbursement to help you keep learning and growing· Paid time off and paid holidays

Equal Opportunity Employer Balanced Body is an equal opportunity employer, and we're committed to building a diverse team where everyone belongs. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Apply About employer

More about this job

Skills

Customer service
Team leadership
Manage a team
Sales
Logistics
Technical support
Learning management systems
LMS
Leadership
Communication skills
HubSpot
Zendesk
Salesforce

Report this job