Customer Support

The Customer Support Representative is responsible for following up on scheduling services, research and resolution of customer service issues and inquiries, and responsible for individual achievement.

Requirements

• Ability to build rapport with customers
• Strong de-escalation skills
• Deadline and detail-oriented
• Strong listening and communication skills
• Works well in a professional team environment
• Self-motivated, disciplined self-starter
• Must be goal-oriented
• Ability to communicate ideas clearly and concisely in order to convey benefits of product in a professional and persuasive manner
• Handle customer inquiries with a sense of urgency
• Work with all personnel and outside contacts to satisfy clients and achieve company goals
• Additional customer service/administrative functions or directives assigned by management