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Manager, Technical Account Management and Elevated Support
Inovalon
Tampa, FL
- $95,800 to $130,000 USD / year
As the Manager, Technical Account Management and Elevated Support, you will build and run a scalable technical account management program that helps customers get lasting value from…
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Program Manager
Actalent
San Diego, CA
- $130,000 to $145,000 USD / year
Bachelors degree in a technical discipline such as Engineering, Business Administration, Project Management, or a related field preferred.
Added 1 min ago
Cryogenic Systems Engineering Manager
LLNL
Livermore, CA
We have an opening for a Cryogenic Systems Engineering Manager to lead and advance the cryogenic operations and engineering capabilities that support the successful fielding of all NIF…
Added 2 mins ago
Staff Technical Program Manager
PlayStation Global
San Mateo, CA
As a Staff Technical Program Manager, you will lead large, strategic technical programs that span multiple teams, technologies, and stakeholders. You will translate business and technical…
Added 4 mins ago
Communications Specialist III
JPL/NASA
Pasadena, CA
The Communications Specialist III position requires exceptional organizational skills, a proactive approach to project tracking, and the ability to maintain momentum across multiple…
Added 4 mins ago
MT
Principal Housing Finance Manager
Metropolitan Transportation Commission
San Francisco, CA
- $73.32 to $92.99 USD / hour
The Principal Housing Finance Manager is BAHFA’s lead subject matter expert on affordable housing lending. This is a hands-on transactions role: you will originate, underwrite, structure,…
Added 5 mins ago
MT
Manager, Carborne System Data Maintenance
Metropolitan Transportation Authority
Brooklyn, NY
- From $115,252 USD / year
…changes, and assist shops in implementing these changes. The manager will also implement a hardware configuration control plan for Portable Test Equipment (PTE) to maintain a state of good…
Added 6 mins ago
Nebraska/Iowa Professional Services Manager
HDR
Omaha, NE · Des Moines, IA · Ames, IA · Davenport, IA · Cedar Rapids, IA · Lincoln, NE
The Area Professional Services Manager is a key Area leadership role focused on strengthening the people, technical capabilities, quality, and project delivery practices that enable HDR to…
Added 6 mins ago
Senior Executive
Matrix Research, Inc.
Beavercreek, OH
The selected candidate will work closely with operations and engineering to identify, develop, and execute difficult research and prototype efforts to continue the company's current growth…
Added 7 mins ago
CO
Assistant Planning Director
City of Saratoga Springs
Saratoga Springs, UT
- $93,396 to $112,075 USD / year
…position within the Planning & Zoning Division and provides technical and managerial guidance to planning staff. The position assumes responsibilities delegated by the Planning Director and…
Added 8 mins ago
Construction Manager
Stantec
Burlington, MA · Boston, MA · Providence, RI
Stantec’s Water/Wastewater business is looking for a talented Construction Manager focused on the planning and engineering design of infrastructure projects who wants to be part of a…
Added 9 mins ago
Technical Program Manager
Illinois Tool Works
Norwood, MA
The Technical Program Manager (TPM) is responsible for leading and delivering a portfolio of technical and engineering development projects within the Instron Static organization. This role…
Added 9 mins ago
Nebraska/Iowa Professional Services Manager
HDR
Omaha, NE · Des Moines, IA · Ames, IA · Davenport, IA · Cedar Rapids, IA · Lincoln, NE
The Area Professional Services Manager is a key Area leadership role focused on strengthening the people, technical capabilities, quality, and project delivery practices that enable HDR to…
Added 9 mins ago
Assistant Director of Public Works
City of Copperas Cove
Copperas Cove, TX
…the Public Works Department, including capital improvement project management activities, state and federal regulatory compliance, and program…
Added 12 mins ago
Senior IT Manager
LegalZoom
Austin, TX
Help shape a smoother, smarter technology experience for every employee. As Sr IT Manager, you’ll lead a nimble team and guide the tools and services people rely on every day from workplace…
Added 13 mins ago
Nebraska/Iowa Professional Services Manager
HDR
Omaha, NE · Des Moines, IA · Ames, IA · Davenport, IA · Cedar Rapids, IA · Lincoln, NE
The Area Professional Services Manager is a key Area leadership role focused on strengthening the people, technical capabilities, quality, and project delivery practices that enable HDR to…
Added 14 mins ago
R
Engineer VII - Senior Project Manager
RailPros
Chicago, IL
- $140,000 to $170,000 USD / year
RailPros has an immediate need of a Senior Civil Project Manager to join our outstanding team of engineering professionals. We are looking for a senior civil project manager with…
Added 17 mins ago
Senior Project Manager - Commercial
Cupertino Electric, Inc.
San Jose, CA · Greater San Francisco Bay Area, CA
Senior Project Managers at Cupertino Electric are responsible for the day-to-day operations of construction projects and the successful management of a high-performing team. Senior Project…
Added 17 mins ago
Altra: Footwear Developer II
VF Outdoor, LLC
United States
Strong technical knowledge of footwear materials, pattern engineering, tooling processes, and mold construction.
Added 18 mins ago
Area Manager - (Houston, TX)
NovaSource Power
Houston, TX
Our turn-key services optimize each step of our clients’ project lifecycles - from commissioning to decommissioning and everything in between. Our approach delivers creates success for our…
Added 21 mins ago
JM
National Construction Engineering Inspection (CEI) Service Line Leader
Johnson, Mirmiran & Thompson, Inc.
Richmond, VA
- $200,000 to $270,000 USD / year
JMT is seeking an energetic, entrepreneurial, and nationally recognized leader to serve as our National Construction Engineering Inspection (CEI) Service Line Leader. This high impact role…
Added 21 mins ago
JM
National Construction Engineering Inspection (CEI) Service Line Leader
Johnson, Mirmiran & Thompson, Inc.
Hunt Valley, MD
- $200,000 to $270,000 USD / year
JMT is seeking an energetic, entrepreneurial, and nationally recognized leader to serve as our National Construction Engineering Inspection (CEI) Service Line Leader. This high impact role…
Added 21 mins ago
JM
National Construction Engineering Inspection (CEI) Service Line Leader
Johnson, Mirmiran & Thompson, Inc.
Trenton, NJ
- $200,000 to $270,000 USD / year
JMT is seeking an energetic, entrepreneurial, and nationally recognized leader to serve as our National Construction Engineering Inspection (CEI) Service Line Leader. This high impact role…
Added 21 mins ago
JM
National Construction Engineering Inspection (CEI) Service Line Leader
Johnson, Mirmiran & Thompson, Inc.
NY
- $200,000 to $270,000 USD / year
JMT is seeking an energetic, entrepreneurial, and nationally recognized leader to serve as our National Construction Engineering Inspection (CEI) Service Line Leader. This high impact role…
Added 21 mins ago
National Construction Engineering Inspection (CEI) Service Line Leader
Johnson, Mirmiran & Thompson, Inc.
Houston, TX
JMT is seeking an energetic, entrepreneurial, and nationally recognized leader to serve as our National Construction Engineering Inspection (CEI) Service Line Leader. This high impact role…

Baker Group

Critical Environments Program Manager

Ankeny, IA, United States

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Job details

Posting language: English

Original job description

PURPOSE The Critical Environments Program Manager leads customer-facing programs that protect the availability, safety, and performance of mission-critical facilities across multiple sites. This role partners with customers and internal teams to plan and execute preventative and corrective maintenance, projects, incident response, operational governance, and budget planning while strengthening relationships that support customer retention, new business growth, and team expansion.

This is a customer-facing, multi-site leadership role supporting high-reliability and mission-critical environments. The position requires close coordination with customers, facility leaders, finance partners, technical specialists, and executive stakeholders, with travel to customers and operating sites required approximately 20% of the time. Success depends on maintaining operational discipline, protecting uptime, responding decisively to incidents, and balancing near-term reliability needs with long-term maintenance and capital plans.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The following duties are typical for this job. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

Team Leadership and Development:

Mentor and scale a high-performing team that supports customer operations.
Reinforce a safety-first culture, disciplined execution, and strong knowledge-management practices.

Customer Partnership and Program Management:

Build trusted relationships with existing customers and proactively develop partnerships that attract and secure new clients.
Develop and manage programs that sustain a consistent preventative and corrective maintenance cadence for mission-critical infrastructure across multiple sites.
Provide oversight tailored to customer operating environments, including data centers, hospitals, pharmaceutical facilities, and other high-reliability settings.
Ensure maintenance, projects, and uptime commitments are planned and executed in accordance with service-level agreements (SLAs) and key performance indicators (KPIs).

Mission-Critical Infrastructure Oversight:

Partner with customers to plan and execute preventative and corrective maintenance and projects across multiple facilities.
Coordinate maintenance schedules, standard operating procedures, and escalation processes to maximize uptime and operational continuity.
Direct the operational cadence for mechanical and electrical systems; electrical power monitoring systems (EPMS); building automation and management systems (BAS/BMS); life-safety systems; power distribution; uninterruptible power supplies (UPS); generators; specialized cooling, including computer room air handlers (CRAHs), chillers, and coolant distribution units (CDUs); security; and very early smoke detection apparatus (VESDA).

Incident Leadership and Risk Management:

Serve as the primary escalation point for facility emergencies in collaboration with customers and internal stakeholders.
Coordinate rapid triage, incident communications, and root cause analysis (RCA) to prevent recurrence.
Help teams anticipate operational risk and identify single points of failure (SPOFs) before they affect availability.

Strategic Planning, Financial Management, and Governance:

Lead short- and long-term budget planning for preventative and corrective maintenance, near-term operational needs, and future capital improvements.
Partner with finance and facility leaders to forecast spending, track performance, and adjust plans as risks and priorities change.
Align annual and multi-year budgets with maintenance, upgrade, and replacement schedules and applicable regulatory requirements.
Evaluate cost renegotiations, support contract negotiations, and assess return on investment (ROI) to maximize value while protecting uptime.
Provide executive leadership with regular reporting and recommendations on operating expenditure, capital planning, and budget variances.
Guide teams in developing the Master Scope of Work (MSOW), Method of Procedure (MOP), and Job Hazard Analysis (JHA) to promote safety and effective project execution in high-risk environments.

MINIMUM EDUCATION & EXPERIENCE REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

Minimum of five (5) years of experience in mission-critical operations, such as data centers, hospitals, pharmaceutical facilities, or nuclear environments.
Minimum of three (3) years of experience leading and developing technical or operations teams, including direct people leadership responsibility.
Bachelor’s degree in mechanical engineering, electrical engineering, facilities management, or a related technical field preferred.
Deep knowledge of infrastructure redundancy concepts, including N+1 and 2N configurations.
Strong working knowledge of building management systems (BMS), data center infrastructure management (DCIM), and electrical and mechanical distribution systems.

Preferred Certifications

Data center certifications such as Certified Data Centre Professional (CDCP) or Certified Data Centre Specialist (CDCS), or equivalent mission-critical facilities credentials.

MENTAL AND PHYSICAL COMPETENCIES REQUIRED TO PERFORM ESSENTAL FUNCTIONS

Operational vigilance: Anticipates risk, identifies SPOFs, and drives preventive action before issues affect availability.
Regulatory knowledge: Familiarity with EPA environmental permitting requirements and applicable local building, electrical, and mechanical codes.
Stakeholder management: Translates complex technical risks into clear business terms for customers’ executive leadership and for clinical and IT stakeholders.
Executive communication: Presents concise reporting, recommendations, and trade-offs related to operations, capital planning, budgets, and uptime.
Collaborative leadership: Aligns customers, facility teams, finance partners, and technical specialists around safe, reliable, and measurable outcomes.

ENVIRONMENTAL ADAPTABILITY

Prolonged periods of sitting at a desk working on a computer
Must be able to lift 10 pounds occasionally
Significant field and client interactions on construction job sites, which may require prolonged periods of standing, walking and/or climbing stairs and exposure to a variety of temperate and weather conditions.
This position requires travel approximately 20% of the time.

EQUIPMENT/TOOLS

Laptop Computer

Baker Group is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Employer.

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