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Client Delivery Manager
Abacus Insights
Boston, MA
We are seeking a Client Delivery Manager (CDM) to join our dynamic team at Abacus Insights. In this role, you will act as the primary delivery owner for 1 to 2 assigned clients, guiding…
Added 2 mins ago
Executive Chef - Snook Haven
SSA Group
Venice, FL
SSA Group at Snook Haven is looking for a talented Executive Chef to join our team!
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Senior Proposal Manager & Writer
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McLean, VA
The Senior Proposal Manager & Writer leads the development and delivery of compliant, compelling responses to formal solicitations from government and commercial customers. As lead writer…
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Compliance Officer
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Salt Lake City, UT
Business Services Manager, this role partners with Executive Leadership, outside counsel, Finance, Operations, and
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Account Specialist/Coordinator
IMA Financial Group
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Provides support to the Account Manager & Account Executive on large and complex client accounts by preparing coverage comparisons, submissions, premium & rate comparisons, processes audits…
Added 3 mins ago
CG
Chef Manager
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AUSTIN, TX
- $75,000 to $80,000 USD / year
…excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and…
Added 3 mins ago
Site Safety Lead
Tri-City Group
South Bend, IN
Collaborates with CST and TCE executive management in the creation, development, execution, and modification of the company’s Health and Safety Program for the CST project
Added 4 mins ago
Restaurant General Manager - The Hythe
Vail Resorts
Vail, CO
The Restaurant General Manager is responsible for the overall operation, performance, and profitability of the restaurant. This individual leads all aspects of the business including…
Added 4 mins ago
House Attendant
Woodspring Suites Buford
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…through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio…
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Business & Operations Development Specialist (New Grad)
BMO Bank N.A.
Chicago, IL · Naperville, IL
BMO’s 16-month Business & Operations Development Program is geared towards recruiting, hiring, and developing future leaders of our business by providing hands-on experience, a focused…
Added 6 mins ago
Expansion Lead Scheduler
Corning
Wilmington, NC · Concord, NC
The Manager, Scheduling & Project Controls is accountable for establishing and maintaining the integrated planning and scheduling system for a major, capital expansion program exceeding…
Added 8 mins ago
Digital/Technical Product Manager Lead- AI Ops
United Services Automobile Asn
United States
We are seeking a dedicated Digital/Technical Product Manager Lead- AI Ops. The AIOps Product Manager defines and drives the product strategy, roadmap, and prioritized use-case backlog for…
Added 9 mins ago
Associate Director, Microbiology
JDE CareFusion 213 LLC
United States
…leadership for microbiology activities supporting the discovery, development, registration, commercialization, and lifecycle management of antimicrobial and infection-prevention products.…
Added 9 mins ago
Manager, Digital Product Owner – Capital Planning & Facilities (2 Year Assignment)
Universal Parks & Resorts
Orlando, FL
…experience across Universal Destinations & Experiences. As a Manager, Digital Product Owner, the primary function of this role will be to manage new capabilities across the entire product…
Added 10 mins ago
Sr Mgr Security (Technology Automation)
Consumers Energy
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…position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work…
Added 10 mins ago
Technical Program Manager 5 - Enterprise Business Products
Netflix
Los Gatos · Los Angeles
We are seeking a dynamic Technical Program Manager with high agency and a strong sense of ownership to lead high-impact, cross-functional programs. In this pivotal role, you will…
Added 10 mins ago
Sr Mgr Security (Enterprise AI)
Consumers Energy
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…position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work…
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Contracting Specialist
Credence
Aberdeen Proving Ground, MD
- $120,000 to $160,000 USD / year
…Engineering and Technical Assistance (SETA) support to Project Manager Positioning, Navigation, and Timing (PM PNT). These professionals will coordinate complex Department of Defense…
Added 11 mins ago
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Program Manager I / CAF (Spartanburg)
State of South Carolina
Spartanburg, SC
- $67,728 to $94,785 USD / year
Under limited supervision of the Spartanburg Executive Director, employee is responsible for development, implementation, and supervision of programs serving children, adolescents, and…
Added 12 mins ago
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Principal Project Manager
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- $70 to $75 USD / hour
The Principal Project Manager will lead large-scale, highly complex, cross-functional initiatives with significant business and technology impact. This role will partner with executive…
Added 12 mins ago
Financial Affairs Analyst - Financial Affairs Support Team (FAST)
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…Affairs, as well as smaller units where a standalone business manager position is difficult to fill. In addition, perform skilled business and accounting functions, including grant and…
Added 17 mins ago
Deputy Program Manager
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Administrative Manager - Per Diem, Weekend Nights 7p-7a, Atlantic Health Overlook Medical Center
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…support to include workload management, training and professional development, adherence to organization's guidelines, policies, and procedures. Ensures outstanding service delivery to all…
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Sr. Change Control Manager
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The Engineering Change Control Manager is responsible for analyzing, coordinating, and processing engineering change requests and orders in the designated Product Lifecycle Management (PLM)…
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Technical Program Manager, Data and Analytics
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New York, NY · Atlanta, GA · Austin, TX · Kirkland, WA · San Francisco, CA · Sunnyvale, CA · Thornton, CO
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…

Baker Group

Critical Environments Program Manager

Ankeny, IA, United States

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Job details

Posting language: English

Original job description

PURPOSE The Critical Environments Program Manager leads customer-facing programs that protect the availability, safety, and performance of mission-critical facilities across multiple sites. This role partners with customers and internal teams to plan and execute preventative and corrective maintenance, projects, incident response, operational governance, and budget planning while strengthening relationships that support customer retention, new business growth, and team expansion.

This is a customer-facing, multi-site leadership role supporting high-reliability and mission-critical environments. The position requires close coordination with customers, facility leaders, finance partners, technical specialists, and executive stakeholders, with travel to customers and operating sites required approximately 20% of the time. Success depends on maintaining operational discipline, protecting uptime, responding decisively to incidents, and balancing near-term reliability needs with long-term maintenance and capital plans.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The following duties are typical for this job. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

Team Leadership and Development:

Mentor and scale a high-performing team that supports customer operations.
Reinforce a safety-first culture, disciplined execution, and strong knowledge-management practices.

Customer Partnership and Program Management:

Build trusted relationships with existing customers and proactively develop partnerships that attract and secure new clients.
Develop and manage programs that sustain a consistent preventative and corrective maintenance cadence for mission-critical infrastructure across multiple sites.
Provide oversight tailored to customer operating environments, including data centers, hospitals, pharmaceutical facilities, and other high-reliability settings.
Ensure maintenance, projects, and uptime commitments are planned and executed in accordance with service-level agreements (SLAs) and key performance indicators (KPIs).

Mission-Critical Infrastructure Oversight:

Partner with customers to plan and execute preventative and corrective maintenance and projects across multiple facilities.
Coordinate maintenance schedules, standard operating procedures, and escalation processes to maximize uptime and operational continuity.
Direct the operational cadence for mechanical and electrical systems; electrical power monitoring systems (EPMS); building automation and management systems (BAS/BMS); life-safety systems; power distribution; uninterruptible power supplies (UPS); generators; specialized cooling, including computer room air handlers (CRAHs), chillers, and coolant distribution units (CDUs); security; and very early smoke detection apparatus (VESDA).

Incident Leadership and Risk Management:

Serve as the primary escalation point for facility emergencies in collaboration with customers and internal stakeholders.
Coordinate rapid triage, incident communications, and root cause analysis (RCA) to prevent recurrence.
Help teams anticipate operational risk and identify single points of failure (SPOFs) before they affect availability.

Strategic Planning, Financial Management, and Governance:

Lead short- and long-term budget planning for preventative and corrective maintenance, near-term operational needs, and future capital improvements.
Partner with finance and facility leaders to forecast spending, track performance, and adjust plans as risks and priorities change.
Align annual and multi-year budgets with maintenance, upgrade, and replacement schedules and applicable regulatory requirements.
Evaluate cost renegotiations, support contract negotiations, and assess return on investment (ROI) to maximize value while protecting uptime.
Provide executive leadership with regular reporting and recommendations on operating expenditure, capital planning, and budget variances.
Guide teams in developing the Master Scope of Work (MSOW), Method of Procedure (MOP), and Job Hazard Analysis (JHA) to promote safety and effective project execution in high-risk environments.

MINIMUM EDUCATION & EXPERIENCE REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

Minimum of five (5) years of experience in mission-critical operations, such as data centers, hospitals, pharmaceutical facilities, or nuclear environments.
Minimum of three (3) years of experience leading and developing technical or operations teams, including direct people leadership responsibility.
Bachelor’s degree in mechanical engineering, electrical engineering, facilities management, or a related technical field preferred.
Deep knowledge of infrastructure redundancy concepts, including N+1 and 2N configurations.
Strong working knowledge of building management systems (BMS), data center infrastructure management (DCIM), and electrical and mechanical distribution systems.

Preferred Certifications

Data center certifications such as Certified Data Centre Professional (CDCP) or Certified Data Centre Specialist (CDCS), or equivalent mission-critical facilities credentials.

MENTAL AND PHYSICAL COMPETENCIES REQUIRED TO PERFORM ESSENTAL FUNCTIONS

Operational vigilance: Anticipates risk, identifies SPOFs, and drives preventive action before issues affect availability.
Regulatory knowledge: Familiarity with EPA environmental permitting requirements and applicable local building, electrical, and mechanical codes.
Stakeholder management: Translates complex technical risks into clear business terms for customers’ executive leadership and for clinical and IT stakeholders.
Executive communication: Presents concise reporting, recommendations, and trade-offs related to operations, capital planning, budgets, and uptime.
Collaborative leadership: Aligns customers, facility teams, finance partners, and technical specialists around safe, reliable, and measurable outcomes.

ENVIRONMENTAL ADAPTABILITY

Prolonged periods of sitting at a desk working on a computer
Must be able to lift 10 pounds occasionally
Significant field and client interactions on construction job sites, which may require prolonged periods of standing, walking and/or climbing stairs and exposure to a variety of temperate and weather conditions.
This position requires travel approximately 20% of the time.

EQUIPMENT/TOOLS

Laptop Computer

Baker Group is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Employer.

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