Assistant General Manager Baggerstown

Department: Restaurant, Bar & Entertainment OperationsReports To: General ManagerEmployment Type: Full-TimeClassification: Salaried; Exempt or Non-Exempt Based on Applicable Wage and Hour Requirements

POSITION SUMMARY

The Assistant General Manager (GM) is responsible for the overall leadership, financial performance, operational excellence, safety, and guest experience of Baggerstown Restaurant & Entertainment Venue. Baggerstown is more than a traditional restaurant or sports bar. It is a multifaceted hospitality and entertainment destination combining food and beverage service, interactive games, organized leagues, tournaments, special events, private parties, and recreational entertainment. The Assistant General Manager is accountable for ensuring that every aspect of the business operates efficiently, profitably, safely, and consistently while delivering an exceptional guest experience. This includes oversight of restaurant operations, bar operations, entertainment attractions, cornhole, pool, darts, golf simulators, shuffleboard, leagues, tournaments, private events, pull-tab gaming operations where legally authorized, staffing, inventory, equipment maintenance, marketing execution, financial controls, and regulatory compliance. The Assistant General Manager must be a hands-on leader capable of managing a complex, high-volume entertainment environment while developing employees, maintaining operational standards, growing revenue, and protecting the company's assets. The ideal candidate demonstrates strong business judgment, financial awareness, leadership ability, organizational skills, and a genuine commitment to hospitality and entertainment.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Overall Venue Operations

• Direct and oversee all daily operations of the restaurant, bar, entertainment attractions, gaming areas, and event spaces.
• Ensure consistent execution of Baggerstown's operating procedures, service standards, and company policies.
• Maintain an organized, safe, clean, and welcoming environment throughout the entire facility.
• Coordinate restaurant, bar, entertainment, and event operations to ensure a seamless guest experience.
• Establish and maintain effective opening, operating, and closing procedures.
• Monitor staffing, guest volume, service efficiency, and operational readiness throughout the day.
• Adjust operational priorities and staffing based on guest demand, scheduled events, and business conditions.
• Ensure management coverage and appropriate employee supervision during operating hours.
• Oversee security, facility access, cash controls, and emergency preparedness.
• Identify opportunities to improve efficiency, service quality, guest satisfaction, and profitability.
• Maintain accountability for all departments and operational areas.

2. Restaurant & Kitchen Operations

• Oversee food quality, consistency, presentation, portion control, and ticket times.
• Ensure kitchen operations follow approved recipes, preparation methods, and company standards.
• Monitor food costs, waste, spoilage, inventory, and purchasing.
• Ensure appropriate staffing and scheduling for kitchen operations.
• Oversee food inventory procedures, receiving, storage, and rotation.
• Ensure compliance with applicable health department regulations and food-safety requirements.
• Coordinate with kitchen leadership to maintain efficient service during high-volume periods.
• Evaluate menu performance and recommend changes based on profitability, popularity, and operational efficiency.
• Address food-quality complaints and implement corrective action when necessary.
• Maintain kitchen equipment and sanitation standards.

3. Bar & Beverage Operations

• Oversee all bar operations, including beverage quality, service speed, inventory, profitability, and responsible alcohol service.
• Monitor liquor, beer, wine, and non-alcoholic beverage inventory.
• Establish and enforce appropriate beverage-pouring, portion-control, and inventory procedures.
• Monitor beverage costs, waste, shrinkage, and profitability.
• Ensure alcohol purchasing, storage, sales, and service comply with applicable laws and licensing requirements.
• Ensure employees maintain required alcohol-service qualifications.
• Oversee beverage promotions, specials, and pricing recommendations.
• Monitor bar equipment, draft systems, refrigeration, and related maintenance needs.
• Ensure proper handling of intoxicated guests and alcohol-related incidents.
• Maintain accountability for bar cash handling, POS transactions, and inventory discrepancies.

4. Entertainment, Games & Attractions

• Oversee the daily operation, presentation, profitability, and safety of all Baggerstown entertainment attractions.
• Maintain operational standards for cornhole, pool tables, dartboards, golf simulators, shuffleboard, and other recreational games.
• Establish and maintain procedures for game reservations, equipment use, guest instruction, pricing, and time management.
• Ensure equipment is inspected regularly and maintained in safe working condition.
• Coordinate preventive maintenance, repairs, and vendor service for entertainment equipment.
• Monitor attraction utilization, guest participation, equipment downtime, and revenue performance.
• Develop strategies to increase entertainment participation and repeat visits.
• Ensure entertainment areas remain clean, organized, and appropriately staffed.
• Establish guest conduct and sportsmanship expectations for recreational and competitive activities.
• Oversee equipment security, inventory, replacement, and damage reporting.
• Evaluate opportunities for new games, attractions, and entertainment offerings.
• Coordinate entertainment operations with food, beverage, and event service.

5. Leagues, Tournaments & Organized Competition

• Oversee the development, scheduling, promotion, and execution of organized leagues and tournaments.
• Support competitive and recreational activities involving cornhole, pool, darts, golf simulators, shuffleboard, and other approved games.
• Establish league registration procedures, schedules, formats, rules, standings, and prize structures.
• Coordinate with league directors, tournament organizers, sponsors, and outside organizations.
• Ensure tournament equipment, playing areas, scoring systems, and staffing are prepared before events.
• Monitor league participation, attendance, profitability, and guest feedback.
• Oversee league fees, tournament entry fees, payouts, prizes, and financial reconciliation.
• Ensure organized competitions operate fairly and according to published rules.
• Develop strategies to grow recurring league participation and tournament attendance.
• Identify opportunities for seasonal leagues, themed competitions, corporate tournaments, and special events.
• Ensure prize-based activities comply with applicable legal requirements.
• Coordinate event calendars to avoid scheduling conflicts and maximize facility utilization.

6. Pull-Tab Machines & Authorized Gaming Operations

• Oversee pull-tab machines and other legally authorized gaming activities operated at the venue.
• Verify that all gaming activities are conducted under appropriate licenses, permits, and regulatory authorizations.
• Ensure compliance with applicable state and local gaming requirements and the terms of any authorized gaming arrangement.
• Establish procedures for authorized machine access, operation, security, and cash handling.
• Monitor gaming revenue, payouts, inventory, and reconciliation as applicable.
• Maintain required transaction records and documentation.
• Coordinate equipment servicing, malfunctions, and maintenance with authorized vendors or operators.
• Investigate and report discrepancies, suspicious activity, and equipment issues.
• Ensure gaming-related funds are appropriately secured and accounted for.
• Restrict access to gaming equipment and cash to authorized personnel.
• Ensure employees follow applicable age restrictions and gaming procedures.
• Maintain separation of gaming funds, records, and reporting where legally required.
• Immediately escalate potential regulatory violations or irregularities to ownership.

All gaming activities must operate strictly within applicable legal and licensing requirements. The Assistant General Manager is responsible for verifying authorization before implementing or modifying gaming operations.

7. Private Events, Parties & Group Bookings

• Oversee the planning, coordination, execution, and profitability of private events and group functions.
• Support birthday parties, corporate outings, team-building events, celebrations, fundraisers, tournaments, and other organized gatherings.
• Establish standards for event inquiries, reservations, contracts, deposits, payments, and cancellations.
• Coordinate event packages involving food, beverages, entertainment, and facility usage.
• Ensure appropriate staffing, equipment, and space are available for scheduled events.
• Monitor event timelines, setup requirements, guest counts, and special accommodations.
• Oversee event execution and resolve significant issues.
• Develop relationships with corporate clients, event organizers, and community groups.
• Monitor event profitability and customer satisfaction.
• Identify opportunities to increase event bookings and repeat business.

8. Financial Management & Profitability

• Maintain accountability for overall venue revenue, expenses, and operating profitability.
• Develop and manage operating budgets in coordination with ownership.
• Monitor food, beverage, entertainment, event, and other revenue categories.
• Review daily sales reports and departmental performance.
• Monitor labor costs and staffing efficiency.
• Control food costs, beverage costs, operating supplies, maintenance expenses, and other controllable expenditures.
• Review profit-and-loss statements and identify opportunities for improvement.
• Establish revenue goals and monitor performance against established targets.
• Oversee cash handling, deposits, refunds, discounts, voids, and transaction controls.
• Investigate unusual financial variances or discrepancies.
• Maintain appropriate purchasing and expenditure authorization procedures.
• Recommend pricing, promotional, and operational adjustments to improve profitability.
• Provide regular financial and operational reports to ownership.

9. Staffing, Leadership & Employee Development

• Oversee recruiting, interviewing, hiring, onboarding, training, scheduling, performance management, and employee retention.
• Directly supervise the Assistant Assistant General Manager, Shift Leads, and other designated department leaders.
• Establish clear performance expectations and accountability standards.
• Ensure employees receive appropriate job-specific training.
• Maintain adequate staffing levels across all departments.
• Monitor labor scheduling and overtime.
• Conduct performance evaluations and provide constructive feedback.
• Address employee complaints, performance concerns, and disciplinary matters.
• Support employee recognition and development opportunities.
• Promote a respectful, professional, and team-oriented workplace.
• Ensure compliance with applicable employment laws and company policies.
• Develop employees for future leadership positions.
• Maintain consistent communication with all departments.

10. Marketing, Promotions & Business Development

• Coordinate with ownership or designated marketing personnel to execute promotional strategies.
• Develop initiatives to increase restaurant traffic, bar sales, entertainment participation, league registration, and event bookings.
• Support social media campaigns, special promotions, themed events, and community outreach.
• Build relationships with local businesses, sports organizations, leagues, and community groups.
• Identify sponsorship and partnership opportunities.
• Evaluate promotional effectiveness and return on investment.
• Support loyalty programs, repeat-guest initiatives, and customer engagement.
• Monitor guest feedback and online reviews.
• Recommend new revenue opportunities and entertainment concepts.

11. Facility Maintenance, Safety & Security

• Maintain overall responsibility for facility appearance, cleanliness, maintenance, and operational readiness.
• Oversee preventive maintenance for kitchen equipment, bar systems, HVAC, plumbing, lighting, furniture, and entertainment equipment.
• Ensure routine inspections of guest areas, restrooms, kitchens, storage areas, and recreational spaces.
• Coordinate repairs and maintenance with approved vendors.
• Maintain appropriate emergency response, incident reporting, and security procedures.
• Ensure employees are trained in applicable safety requirements.
• Address hazards, equipment failures, and unsafe conditions promptly.
• Monitor compliance with fire codes, occupancy limits, accessibility requirements, and applicable safety regulations.
• Ensure proper documentation of significant incidents and maintenance concerns.
• Maintain secure access to cash, inventory, equipment, and restricted areas.

LEADERSHIP EXPECTATIONS

The Assistant General Manager is expected to:

• Lead by example and maintain a visible presence throughout the venue.
• Hold managers and employees accountable for performance and conduct.
• Make decisions based on guest experience, employee safety, financial responsibility, and long-term business success.
• Communicate clearly and consistently with ownership and employees.
• Develop a culture of teamwork, hospitality, accountability, and continuous improvement.
• Remain composed during high-volume operations and unexpected challenges.
• Take ownership of operational problems and implement sustainable solutions.
• Balance entertainment and hospitality with disciplined business management.

KEY PERFORMANCE INDICATORS

Performance may be evaluated using:

• Total revenue and revenue by department.
• Operating profitability and controllable expenses.
• Food and beverage cost percentages.
• Labor cost and scheduling efficiency.
• Guest satisfaction and complaint resolution.
• League registrations and participation.
• Tournament attendance and profitability.
• Entertainment attraction utilization and revenue.
• Private event bookings and profitability.
• Gaming reconciliation accuracy and compliance.
• Employee turnover, training, and retention.
• Facility maintenance and equipment downtime.
• Health, safety, and regulatory compliance.

QUALIFICATIONS

• Previous management experience in restaurants, bars, hospitality, entertainment venues, or similar operations required.
• Multi-department or high-volume management experience strongly preferred.
• Demonstrated ability to manage budgets, labor costs, inventory, and profitability.
• Strong leadership, communication, and organizational skills.
• Experience with POS systems, scheduling systems, and operational reporting.
• Ability to oversee multiple departments simultaneously.
• Strong problem-solving and conflict-resolution skills.
• Experience with entertainment attractions, leagues, tournaments, or event operations preferred.
• Knowledge of food safety, alcohol-service requirements, and workplace safety.
• Ability to obtain and maintain required certifications or permits.
• High level of integrity, accountability, and professionalism.

SCHEDULING REQUIREMENTS

The Assistant General Manager must maintain scheduling flexibility based on operational needs, including evenings, weekends, holidays, tournaments, leagues, special events, and private parties. The position requires an active management presence during significant business periods and the ability to respond to urgent operational matters.

PHYSICAL REQUIREMENTS

The Assistant General Manager must be able to stand and walk for extended periods, move throughout all areas of the facility, inspect equipment and operational spaces, and occasionally lift or move approximately 25–50 pounds with appropriate assistance when necessary. Reasonable accommodations may be provided in accordance with applicable law.

WHAT WE'RE LOOKING FOR

A great Baggerstown Assistant General Manager is a business-minded leader, strong operator, effective communicator, problem-solver, team builder, and hospitality professional. The Assistant General Manager must understand that Baggerstown's success depends on much more than restaurant sales. It requires strong execution across food, beverage, entertainment, leagues, events, gaming, guest experience, and financial performance. ACKNOWLEDGMENT This job description describes the general nature and responsibilities of the position. It is not an exhaustive list of every duty, responsibility, or qualification. Responsibilities may be modified based on business needs. Notice to Recruiters and Agencies: Baggerstown prefers to recruit candidates directly, rather than through a third-party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Baggerstown or any employee of Baggerstown. In the case of candidate(s) submitted or presented to Baggerstown by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Baggerstown explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.