Job Description BAE Systems is seeking a highly motivated and RFEW technically skilled Field Service Representative (FSR) to provide on-site sustainment support for international customers supporting their F-15 International Electronic Warfare System for an initial two-year period. Six Months in-house at the New Hampshire Canal Street or Totowa New Jersey facility for product training followed by deployment to an international operating location.
The successful candidate will serve as BAE Systems' primary on-site technical representative, providing direct customer support and working closely with Boeing while supporting F-15 International Electronic Warfare System sustainment activities. The FSR will troubleshoot sophisticated Electronic Warfare hardware and software issues, coordinate with engineering teams, support aircraft induction and acceptance activities, assist with fielded system integration, and help improve aircraft availability through responsive technical support and customer engagement. The ideal candidate is a self-starter who thrives in a fast-paced operational environment, possesses excellent technical and interpersonal skills, and can independently represent BAE Systems while building trusted relationships with customers and stakeholders.
This position can be home based out of Nashua, New Hampshire or Totowa, New Jersey.
Primary Responsibilities:
- Serve as the primary on-site BAE Systems technical representative supporting F-15 International Electronic Warfare Programs.
- Provide daily technical support to international customers and Boeing personnel supporting the F-15 International Electronic Warfare System operations and sustainment, acting as a key point of contact for technical issues.
- Troubleshoot and isolate complex Electronic Warfare hardware, software, and system integration issues as installed onto the F-15 Aircraft.
- Support aircraft induction, acceptance testing, return-to-service activities, and operational verification.
- Coordinate technical issues with BAE Systems engineering, sustainment, repair, logistics, and program management organizations.
- Document troubleshooting activities, corrective actions, engineering recommendations, and customer interactions using established documentation and procedures.
- Support Outside Continental United States (OCONUS) installation, configuration, verification, and validation of mission system hardware and software updates and modifications.
- Identify recurring failure trends and recommend reliability and process improvements.
- Provide technical guidance and informal training to customer personnel as required, fostering knowledge transfer.
- Maintain effective communication with customers/users, providing regular updates and ensuring timely resolution of technical issues.
- Represent BAE Systems professionally, fostering strong customer relationships built on responsiveness, technical expertise, and trust.
Required Education, Experience, & Skills
- Associate’s degree in engineering technology, Electronics, Computer Engineering Technology, or a related technical discipline OR equivalent U.S. military technical training with a minimum of four (4) years of directly related experience
- Minimum six (6) years of experience in electronic warfare (EW), avionics, electronics, aircraft maintenance, or field service supporting military aircraft systems
- Must hold an active Secret security clearance required at time of hire
- Minimum four (4) years Demonstrating the ability to troubleshoot and resolve complex hardware and software issues with minimal supervision
- Demonstrated ability to build trusted customer relationships through responsiveness, technical competence, professionalism, and effective communication
- Ability to interpret engineering drawings, wiring diagrams, schematics, technical manuals, maintenance procedures, and engineering documentation
- Working knowledge of aircraft LRUs, SRUs, and EW/Avionics integration concepts
- Experience documenting technical findings, troubleshooting activities, and corrective actions
- Ability to work independently while managing multiple priorities in an operational environment
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Ability to lift a minimum of 30 pounds and safely work on aircraft, maintenance stands, and ladders
- Willingness to deploy and support international customer locations in accordance with program requirements
Preferred Education, Experience, & Skills
- Bachelor’s degree in engineering technology, Electronics, Computer Engineering Technology, or a related technical discipline OR equivalent U.S. military technical training with a minimum of four (4) years of directly related experience
- Previous experience supporting Electronic Warfare systems as installed on aircraft platforms.
- Experience supporting mission systems integration or EW/Avionics sustainment.
- Previous Field Service Representative (FSR) or Field Service Engineer (FSE) experience.
- Experience supporting U.S. or NATO Air Force programs and/or Boeing military aircraft programs.
- Technical Skills (Strongly Preferred):
- Experience with RF and IR Integrated EW systems, servers and associated hardware diagnostics.
- Working knowledge of embedded operating systems and troubleshooting.
- Familiarity with data interfaces including Fiber Optic, Ethernet, and Serial communication protocols.
- Demonstrated understanding of EW systems, particularly systems with modular architecture. Ability to understand the flow of data between system components and identify potential points of failure.
- Experience with discrete I/O systems and understanding of signal types (digital, analog) and interfaces
- Experience with configuration management tools or processes
- Familiarity with debugging tools for hardware and software
- Experience performing root cause analysis and resolving intermittent avionics failures.
- Experience supporting aircraft acceptance testing, functional verification, and operational checkout.
- Experience working directly with engineering organizations to resolve fielded system issues.
- Familiarity with reliability improvement initiatives, including No Fault Found (NFF) reduction and process improvement (e.g., Lean, Continuous Improvement, RCM).
- Military experience as an avionics technician, electronics technician, mission systems maintainer, or equivalent MOS/NEC/AFSC.
- Experience supporting depot maintenance, aircraft modification, production, or sustainment operations
Pay Information Full-Time Salary Range: $132962 - $226035
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems, Inc.BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.
Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.