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Added 2 hours ago
Senior Forward Deployed Strategist
Exiger
McLean, VA · Richmond, VA
We’re looking for a Senior Forward Deployed Strategist to serve as a technical translator on our forward deployment teams, working alongside our forward deployed engineers to help…
Added 2 hours ago
Director, Forward Deployed Strategy
Exiger
McLean, VA · Richmond, VA
We’re looking for a Forward Deployed Strategist Director to lead from the front as a technical translator on our forward deployment teams, working alongside our forward deployed engineers…
Added 18 hours ago
Forward Deployed Engineer
Armadin
Palo Alto, CA
- Forward Deployed DNA: You've worked as a forward deployed engineer, deployment strategist, solutions engineer, or similar, and have a track record of owning customer outcomes in the field.
Added 2 days ago
Forward Deployed Software Engineer
Convr
Remote, United States
Role Overview: We are looking for a Forward Deployed Software Engineer (FDSE) who thrives at the intersection of high-level architecture and deep-stack technical execution. This isn't a…
Added 4 days ago
T
Head of Customer Outcomes - Strategy & Operations
ThoughtSpot
Remote, United States
- $133,000 to $190,000 USD / year
An AI-forward builder. You've built or deployed agents, automation, or apps that improve post-sales workflows, and you measure whether they work.
Added 8 days ago
FL
Strategic AI Partnerships Lead
FlowGen Labs
San Francisco, CA
- $300,000 to $450,000 USD / year
- Lead the customer engagement through implementation and production adoption. Coordinate Forward Deployed Engineers, AI strategists, product teams, and customer stakeholders; manage…
Added 11 days ago
M
Forward Deployed Consultant
monday.com
Denver, CO
- $123,000 to $156,000 USD / year
- 5+ years of experience as a forward deployed consultant, implementation consultant, solutions consultant, or technical project manager in enterprise software.
Added 12 days ago
Deployment Strategist | Remote | US East Coast
n8n
Remote, United States
At n8n, you’ll help define how enterprise customers adopt automation in the real world - not through long consulting decks, but through focused deployments that create momentum, prove…
Added 13 days ago
B
Forward Deployed Strategist - R01572124
Brillio
Remote, United States
- $170,000 to $230,000 USD / year
Brillio is seeking an experienced business transformation and product leader to serve as a Forward Deployed Strategist. In this role, you will embed directly within a complex business…
Added 17 days ago
PS
Vice President for Fiscal Affairs & Chief Financial Officer
PHILANDER SMITH COLLEGE
LITTLE ROCK, AR
- $160,000 to $180,000 USD / year
Lead financial-system modernization, process improvement, automation, and data-integrity initiatives.
Added 17 days ago
Founding AI Deployment Strategist
Fulcrum
San Francisco, CA
Prior work in a deployment strategist, solutions consultant, or forward-deployed role at a technical company
Added 18 days ago
EC
Forward Deployed Engineer
Emerge Career
NY
- $500 USD / day
- someone who can think like a founder, ship like an engineer, and operate like a field strategist.
Added 18 days ago
Solutions Engineer
BackOps
United States
…will partner with Account Executives at the top of the funnel, lead technical demos and POCs, author SOWs, configure and deploy the solution, and pull in our Forward Deployed Engineering…
Added 18 days ago
C
Deployment Strategist (Travel Heavy)
Column
San Francisco, CA
- $150,000 to $275,000 USD / year
As Column's first Deployment Strategist, you’ll lead end-to-end deployments of Column’s technology and operating model into the businesses we partner with and build alongside. You’ll act as…
Added 19 days ago
M
Forward Deployed Consultant
monday.com
Atlanta, GA
- $123,000 to $156,000 USD / year
- 5+ years of experience as a forward deployed consultant, implementation consultant, solutions consultant, or technical project manager in enterprise software.
Added 19 days ago
Forward Deployed Strategist
phData
Remote, United States
At phData, the Forward Deployed Strategist is the primary business-facing lead on a small, nimble activation-style team. They quickly understand and internalize client challenges, build…
Added 20 days ago
Technical Sales Strategist (Remote)
HALO
Remote, United States
HALO is looking for a Technical Sales Strategist who will close the gap between what clients need, what AEs are trying to sell, what HALO’s systems can support, and what Halo can profitably…
Added 20 days ago
T
Head of Customer Outcomes Strategy & Operations
ThoughtSpot
Remote, United States
- $133,000 to $190,000 USD / year
An AI-forward builder. You've built or deployed agents, automation, or apps that improve post-sales workflows, and you measure whether they work.
Added 21 days ago
AI, Analytics Project Lead
US AMR-Jones Lang LaSalle Americas, Inc.
Fort Worth, TX
The AI Strategist is a client-facing consultancy role within the Analytics Centre of Excellence (CoE), deployed directly onto JLL accounts to help clients understand, prioritise and realise…
Added 22 days ago
AI Strategist - Supernal
Infinity
Remote, United States
The AI Strategist is the quarterback of our forward deployed pods. As an AI Strategist at Supernal, you are accountable for the controllable success or failure of your engagements. Success…
Added 22 days ago
AI Deployment Strategist
Fulcrum
San Francisco, CA
- Prior work in a deployment strategist, solutions consultant, or forward-deployed role at a technical company.
Added 22 days ago
Enterprise AI Transformation Strategist - Financial Services
Reindeer
New York, NY
- Practical fluency in generative and agentic AI, automation, data, and enterprise systems, and a clear sense of how technology actually gets deployed inside large organizations.
Added 22 days ago
Senior Sales Engineer
Tray.ai
New York, NY
This is not an order-taking role. We need someone who owns the technical thread, moves deals forward without being asked, and brings a strong point of view on how to win. As our platform…
Added 22 days ago
Senior Sales Engineer
Tray.ai
San Francisco, CA
This is not an order-taking role. We need someone who owns the technical thread, moves deals forward without being asked, and brings a strong point of view on how to win. As our platform…
Added 22 days ago
Sales Engineer
Tray.ai
New York, NY
…role. That could be pre-sales or solutions engineering, but forward-deployed engineering, solutions architecture, and technical consulting count just as much. Ideally you've had exposure to…

BackOps

Solutions Engineer

United States

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Job details

Posting language: English
Posted: Jul 20, 2026

Original job description

BackOps is at the forefront of supply chain intelligence, leveraging advanced AI to optimize logistics processes. Our solutions empower logistics teams to maximize efficiency and focus on mission-critical initiatives. We are dedicated to transforming the supply chain industry through innovative technology and data-driven insights. We’re looking for a Solutions Engineer to own the technical relationship with our customers from the first technical conversation through go-live. You will be the customer’s technical counterpart through discovery, demo, POC, scoping, implementation, and the handoff to Customer Success - the single technical owner across the deal. This is not a pre-sales-only role, and it is not a post-sales-only role. It is full-lifecycle: you scope it, you build it. You will partner with Account Executives at the top of the funnel, lead technical demos and POCs, author SOWs, configure and deploy the solution, and pull in our Forward Deployed Engineering (FDE) team only when a novel build demands it. When the customer hits their first measurable value, you warm-transfer the relationship to a CSM and move on to the next deal. This role requires more than technical fluency. It requires a detective’s eye for detail and a consultant’s ability to translate ambiguous business problems into deployable architecture. You will “derisk” deals by spotting the gaps in customer workflows before code is written, decide when (and when not) to pull in FDE, and present solutions that create winning outcomes for both the customer and BackOps. What You’ll Do

Discovery & Forensic Workflow Analysis:

Partner with the AE on qualified opportunities. Translate the customer’s operational problem into a BackOps solution architecture. Customers don’t always tell us the whole story - dig into their provided workflows to spot gaps, missing edge cases, and hidden dependencies before they become surprises in implementation.

Technical Demo & Credibility:

Lead the technical demo. Tailor it to the customer’s actual workflow, not a canned script. Address technical objections in real time and earn credibility with their engineering and IT counterparts.

POC Scoping & Execution:

Scope and run the POC when there is one. Define success criteria jointly with the customer, build a working configuration against real data, and show measurable value before signature.

Technical R&D & Solution Design:

Take ambiguous customer requirements and translate them into technical reality. If a customer uses a niche tool, you research the documentation, investigate mappable APIs, and propose concrete solutions or workarounds. Author the implementation plan, SOW, and capabilities/deliverables doc; identify integration points, risks, dependencies, and the eval set.

Implementation & Time-to-Value:

Configure, integrate, and deploy. Own the project plan, the timeline, and the cutover. Drive the customer to first measurable value (TTV). Manage stakeholders - theirs and ours - through go-live.

FDE Resource Management:

Act as the gatekeeper for our Forward Deployed Engineering team. Decide when a novel build genuinely requires FDE versus when you can solve it yourself. When FDE is needed, you own the overall timeline and customer relationship; they own the build. Have the backbone to push back, reprioritize, and protect engineering capacity.

Executive-Level Communication:

Lead high-stakes scoping sessions, SOW reviews, and integration design conversations. Command a room, manage expectations, and negotiate win-win scenarios that satisfy the customer while protecting BackOps’ interests. Translate technical constraints to non-technical stakeholders without losing their trust.

Warm Handoff & Selective Re-engagement:

When the customer hits their first KPI, run a joint health snapshot with the CSM and warm-transfer the account. Stay on call for material technical changes - not adoption tickets. Re-engage when CSM surfaces a newly qualified workflow.

Product Feedback Loop:

You see every integration, every edge case, every workaround. Funnel reusable patterns and recurring gaps back to Product and Engineering so customer signal becomes product. What We’re Looking For 5–8 years in a technical pre- or post-sales role - Solutions Engineer, Sales Engineer, Implementation Manager, Technical Account Manager, or Forward Deployed Strategist. Ideally you’ve sat on both sides: scoped deals AND delivered them. If you’ve only ever lived in pre-sales or only ever lived in post-sales, this is going to be a stretch.

Hyper-Observant & Analytical:

You read between the lines. You don’t accept a process flowchart at face value; you ask “What happens if this fails?” and “Where does this data actually come from?” You have a checklist - mental or physical - for the edge cases customers always forget to mention.

Strong Technical Research & Hands-On Skills:

You’re comfortable diving into API documentation for unfamiliar apps to determine feasibility. You can translate “we need this to talk to that” into a JSON payload example or an API endpoint suggestion. Postman, cURL, reading docs, writing pseudo-code, building working POCs against real data - these are your tools.

Project & Resource Management:

You’ve owned multi-stakeholder implementation projects end-to-end. You’ve managed the bandwidth of technical teams (FDE, platform engineering, IT counterparts on the customer side) and you have the backbone to push back or reprioritize when necessary. You prioritize based on impact - ARR, strategic value, severity - not on who is shouting the loudest.

Demo & Presentation Chops:

You can run a tailored technical demo, defend your architecture in front of a skeptical customer IT team, and walk an executive through an SOW without losing them. Excellent emotional intelligence - you can deliver bad news wrapped in a plan.

Commercially Aware:

You understand that your technical decisions have financial impacts. You influence deals without negotiating commercials - that’s the AE’s job - but you know when a scoping decision is putting the deal at risk.

Ownership:

You take responsibility for outcomes. When something is broken at the company that isn’t technically your job to fix, you fix it. When a customer is at risk, you don’t wait for someone else to call it. Bonus Points Experience working in a Forward Deployed Engineering model (e.g., Palantir, Scale AI, C3 AI, or similar high-touch enterprise SaaS). Experience in logistics, supply chain, freight, 3PL, or adjacent operations technology. Hands-on experience with integration platforms, iPaaS tools, or workflow automation (Workato, Tray, n8n, Zapier, custom middleware). Background in AI / agentic product deployment - you’ve shipped something where the “product” is partly model behavior. You’ve made the jump from pre-sales into delivery (or vice versa) and can speak credibly to both halves of the lifecycle. Benefits & Perks We take care of our team so you can do your best work. Competitive salary and performance-based incentives 401(k) plan Comprehensive health, dental, and vision coverage Daily meals and snacks provided in-office Hybrid schedule FTO Regular team bonding events, offsites, and learning opportunities

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More about this job

Skills

Supply chain management
CSM
Workflow
Research
Documentation
Communication skills
Sales
Logistics

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