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Added 1 min ago
Executive Director of AI Strategy Portfolio and Partnerships
Team Member Services
United States
…of a small team into enterprise-scale impact; lead function operations, talent, performance, budgets, capacity, and resourcing in accordance with enterprise…
Added 1 min ago
Director of AI Adoption and Workforce Enablement
Team Member Services
United States
Lead function operations, personnel decisions, talent development, performance, budgets, capacity, and resourcing in accordance with IT, Human Resources, Finance, and enterprise policy.
Added 1 min ago
Executive Director of AI Platforms and Products
Team Member Services
United States
…architecture, platform engineering, DevOps, integration, deployment, operations, and…
Added 1 min ago
Manager of AI Platforms and Products
Team Member Services
United States
…contributor. The manager partners with Engineering and Technology Operations on production delivery while preserving their ownership of production build, deployment, run, incident response,…
Added 1 min ago
Manager, Client Media Solutions
Real Chemistry
Remote, United States
Monitor campaign pacing, budget performance, and financial health, proactively identifying variances and partnering with Business Operations on invoicing, reconciliation, and reporting.
Added 1 min ago
D
Continuous Improvement Intern
DwyerOmega
Remote, United States
- $22 to $30 USD / hour
Currently pursuing a degree in Engineering, Operations, Supply Chain, Business, or related field.
Added 1 min ago
DI
Continuous Improvement Intern - Spring 2027 Start
DWYER INSTRUMENTS, LLC
Wolcott, IN
- $22 to $30 USD / hour
Currently pursuing a degree in Engineering, Operations, Supply Chain, Business, or related field.
Added 1 min ago
DI
Manufacturing Engineering Intern
DWYER INSTRUMENTS, LLC
Michigan City, IN
- $22 to $30 USD / hour
Gain insight into business operations and how your department supports broader company goals.
Added 1 min ago
DI
Continuous Improvement Intern - Spring 2027 Start
DWYER INSTRUMENTS, LLC
Kingsbury, IN
- $22 to $30 USD / hour
Currently pursuing a degree in Industrial Engineering, Manufacturing Engineering, Operations Management, Supply Chain, Business, or a related field.
Added 2 mins ago
VP, Financial Planning & Analysis
Lightspeed DMS
South Jordan, UT
Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and…
Added 2 mins ago
CO
Core Research Software Engineer I - Integrated Genomics Core
Career Opportunities
La Jolla, CA
- $33 to $38 USD / hour
Founded by Jonas Salk, developer of the first safe and effective polio vaccine, the Institute is an independent, nonprofit research organization and architectural landmark: small by choice,…
Added 2 mins ago
AC
AI Healthcare Operations - Remote Project
Aston Carter
New York, NY
- $40,000 to $60,000 USD / year
Job DescriptionWe are seeking experienced healthcare operations professionals to join our AI training team. In this role, you will help evaluate and improve artificial intelligence systems…
Added 3 mins ago
N
Account Director, Brand Sales (MRI-Simmons Team)
NielsenIQ
Remote, United States
- $117,500 to $150,000 USD / year
Added 3 mins ago
Head of Domain, Technology Development
Geotab
Remote, United States
…options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages…
Added 4 mins ago
Vice President, Commerce (KOSIGN)
Kobalt Music
Los Angeles, CA
Sales Operations: Build, scale, and optimize a data-driven, efficient sales and outreach operation with clear metrics and repeatable process.
Added 4 mins ago
Real Estate Operations Accountant
Prologis Management LLC
Denver, CO
Real Estate Operations Accountant, Denver, CO
Added 4 mins ago
PM
Maintenance Technician
Prologis Management LLC
Ontario, CA
- $34.62 to $43.27 USD / hour
…customers, vendors, and contractors. Your work will support safe operations, asset condition, curb appeal, and a consistent customer…
Added 5 mins ago
UG
Healthcare Manager, Payment Model Implementation (CMS) - Remote
UnitedHealth Group
WA
- $112,700 to $193,200 USD / year
…of payment model implementation contracts including leading operations support, analytics, and policy analysis. In collaboration with current staff across the organization, the Senior…
Added 5 mins ago
TT
Sales Development Representative
True Talent Solutions Partners
San Francisco, CA
- $100,000 USD / year
- Research target accounts and identify relevant business, operations, IT, and data decision-makers.
Added 5 mins ago
EH
Senior Product Manager, Patient Engagement & AI
Equip Health
Remote, United States
- $157,500 to $175,000 USD / year
…and billing, care-team message triage, and handoffs to our operations teams. Working across Growth, Product, Data, Clinical, Operations, Engineering, Design, and Compliance, this role will…
Added 5 mins ago
RS
Business Development Manager
Revision Skincare
Remote, United States
- $85,000 to $105,000 USD / year
Collaborate cross-functionally with marketing, operations, and clinical teams to optimize customer and consumer experience.
Added 7 mins ago
Senior Product Operations Manager
Anduril Industries
Costa Mesa, CA
Product Operations is the team accountable for the health of the systems and technology that delivers the capabilities our customers depend on. The function identifies, triages, and drives…
Added 7 mins ago
Senior Mission Operations Engineer, Connected Warfare
Anduril Industries
Anchorage, AK · Costa Mesa, CA · Seattle, WA · Washington, DC
The Mission Operations (MOPs) team is responsible for managing the execution, delivery, growth, and success of our customer accounts. Working across product, engineering, business…
Added 7 mins ago
Recruiting Lead
Duet
New York City, NY
…across every function and support a handful of core people operations tasks as we scale. This is a hands-on role for someone who wants to do real work, not manage a team that does it (at…
Added 7 mins ago
IC
Lighting Project Designer | Chicago, IL
IMEG Consultants Corp.
Chicago, IL · Seattle, WA
- $60,000 to $95,000 USD / year
Design lighting layouts, including basic control sensors, lighting control sequence of operations, and zone schedules in Revit or, more rarely, AutoCAD.

Axon

Mission Operator - Baltimore

AZ, United States

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Job details

Experience: Typically 5–7 years of experience in technical account management, customer success, implementation, solution engineering, or comparable customer-facing technical roles.
Posting language: English
Posted: Nov 6, 2026

Original job description

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

This isn't relationship management. It's operational leadership.

As a Mission Operator II, you serve as the trusted technical advisor for complex public safety agencies, helping customers maximize the value of Axon's technology ecosystem throughout the entire customer lifecycle. You don't wait for problems to surface - you anticipate them. You don't simply resolve issues - you create lasting operational improvements.

You combine deep software expertise with knowledge of hardware, networking, cloud technologies, AI, and public safety operations to help agencies modernize how they work. Customers rely on your judgment, technical leadership, and ability to navigate complex challenges while building confidence in both the technology and the partnership.

Mission Operators aren't measured by activity - they're measured by customer trust, operational outcomes, and technology that performs when it matters most. Mission Operators thrive in ambiguity, solve problems others can't, and earn trust through action. They combine technical expertise with operational leadership to help customers achieve outcomes that matter - because when public safety agencies succeed, lives are protected.

What You'll Do

Location: On Site with travel Reports To: Manager or Senior Manager of Mission Engineering

Strategic Customer Partnership

Serve as the primary technical advisor for assigned public safety agencies.
Build trusted relationships with technical, operational, and executive stakeholders.
Conduct regular business and technology reviews focused on operational success.
Develop long-term customer success and technology adoption strategies.
Represent customer priorities across Axon.

Technical Leadership

Independently troubleshoot complex software, hardware, networking, cloud, and integration issues.
Lead technical escalations involving Product, Engineering, Support, and Professional Services.
Guide implementation planning, architecture discussions, and technology modernization.
Serve as the technical authority during deployments and operational challenges.

Deployment & Operational Excellence

Lead deployments across multiple Axon products.
Drive customer adoption and operational optimization.
Identify workflow improvements that improve customer efficiency.
Support AI adoption and digital transformation initiatives.

Data & Customer Insights

Analyze customer health, adoption metrics, and operational performance.
Utilize Power BI, SQL, dashboards, and reporting tools to identify risks and opportunities.
Provide data-driven recommendations that improve customer outcomes.

Training & Enablement

Deliver advanced technical training.
Develop customer best practices and operational documentation.
Increase customer confidence in managing Axon technology.
May be assigned to mentor others

Field Leadership

Lead onsite deployments, executive engagements, and critical customer situations.
Coordinate internal and customer stakeholders to ensure successful outcomes.

What You Bring

Required

Typically 5–7 years of experience in technical account management, customer success, implementation, solution engineering, or comparable customer-facing technical roles.
Experience supporting enterprise software, SaaS platforms, cloud technologies, or integrated technology environments.
Strong troubleshooting, analytical thinking, and root-cause analysis skills.
Working knowledge of networking, cloud infrastructure, enterprise integrations, and modern IT environments.
Proven ability to independently manage complex customer relationships.
Strong executive communication and consulting skills.
Ability to travel as required.
Ability to obtain and maintain CJIS compliance and satisfy customer background requirements.

Benefits that Benefit You

Competitive salary and 401(k) with employer match
Discretionary paid time off
Paid parental leave for all
Medical, dental, and vision plans
Fitness programs
Emotional and mental wellness support
Learning and development programs
And yes, we have snacks in our offices

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

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More about this job

Skills

Leadership
Cloud technologies
Troubleshoot
Workflow
Microsoft Power BI
SQL
Documentation
Troubleshooting
Analytical skills
Root cause analysis
Customer relations
Communication skills
Regulatory compliance

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