MRO General Manager (6417)

SUMMARY

The Program Manager serves as the primary point of accountability for assigned aerospace customer programs, owning schedule, cost, quality, and customer satisfaction from award through delivery. This hands-on position is based at CTL’s composite-manufacturing facility in northern Cincinnati, Ohio, and works directly with production, engineering, quality, and supply chain teams to solve real-time manufacturing problems while driving improvements to production processes and the MRP system.

ESSENTIAL FUNCTIONS

• Program Management: Own end-to-end program performance for assigned customer accounts, including schedule adherence, cost management, quality metrics, and on-time delivery.
• Serve as the primary customer-facing representative, managing communications, program reviews, and issue resolution with customers such as GE, Lockheed Martin, KHI, Middle River, and Pratt & Whitney.
• Develop and maintain integrated program schedules, risk registers, and action item trackers.
• Lead cross-functional program reviews (internal and customer-facing), including IPTs, milestone reviews, and escalation meetings.
• Manage program financials including budgets, forecasts, and variance analysis.
• Manufacturing & Operations: Work directly on the production floor to identify, troubleshoot, and resolve manufacturing bottlenecks, quality escapes, and schedule risks in real time.
• Partner with production, quality, and engineering teams to implement corrective actions and process improvements.
• Identify root causes of recurring production issues and drive sustainable, data-informed solutions.
• Support capacity planning and production scheduling to meet program commitments.
• Process & Systems Improvement: Identify gaps and inefficiencies in current production processes and MRP system usage; lead or support initiatives to improve data accuracy, planning logic, and system utilization.
• Collaborate with operations and IT/systems teams to improve MRP configuration, master data integrity, and planning workflows.
• Champion lean/continuous improvement initiatives that reduce waste, improve throughput, and increase schedule predictability.
• Develop standard work and documentation to support more consistent program execution as processes mature.
• Risk & Compliance: Proactively identify program risks (technical, schedule, financial, supply chain) and develop mitigation plans.
• Ensure compliance with AS9100, customer-specific quality requirements, and applicable contractual/regulatory requirements, including ITAR/export control considerations relevant to international customers such as KHI.
• Support new program launches (APQP/PPAP or equivalent) as needed.

Qualifications

KNOWLEDGE

• Aerospace program management, including schedule, cost, quality, and on-time delivery metrics.
• Manufacturing processes and production scheduling in a components or systems manufacturing environment.
• MRP/ERP systems, master data integrity, and planning workflows.
• Composite materials manufacturing, including layup, curing, machining, and NDT (preferred).
• AS9100 and aerospace quality management systems; customer-specific quality requirements.
• Lean, Six Sigma, and APQP/PPAP process improvement methodologies.
• ITAR/export control requirements relevant to international customers.
• Program risk management, financial management, and variance analysis.

COMPETENCIES

• Hands-on, roll-up-your-sleeves problem solver.
• Comfortably operating with ambiguity in an environment where processes are still maturing.
• Strong ownership mentality and bias toward action.
• Effective cross-functional leader without direct authority.
• Customer-focused with strong executive presence.
• Excellent communication and relationship-management skills, with experience presenting to and negotiating with customers.
• Strong analytical skills with the ability to interpret schedule, cost, and quality data to drive decisions.

EXPERIENCE AND EDUCATION

• Required
• Bachelor's degree in Engineering, Business, Operations Management, or related field (or equivalent experience).
• 5+ years of experience as a Program Manager within the aerospace industry, ideally in a components or systems manufacturing environment.
• Demonstrated success managing customer programs with major OEMs or Tier 1 suppliers.
• Strong working knowledge of manufacturing processes, production scheduling, and MRP/ERP systems.
• Proven ability to work hands-on in a plant environment, engaging directly with shop floor teams to solve problems.
• Excellent communication and relationship-management skills, with experience presenting to and negotiating with customers.
• Strong analytical skills with the ability to interpret schedule, cost, and quality data to drive decisions.
• Preferred (assets)
• Direct experience working with GE, Lockheed Martin, KHI, Middle River, and/or Pratt & Whitney as a customer.
• Experience with composite materials manufacturing (layup, curing, machining, NDT).
• Background in process improvement methodologies (Lean, Six Sigma, APQP/PPAP).
• Experience driving or supporting MRP/ERP implementations or system improvements.
• Experience working with international customers and familiarity with export control/ITAR requirements.
• PMP certification or equivalent program/project management credential.
• Familiarity with AS9100 and aerospace quality management systems.

WORKING CONDITIONS

• Work location: CTL facility in northern Cincinnati, Ohio (less than 30 minutes from Dayton and/or northern Kentucky).
• Hands-on role requiring regular time on the production floor working directly with shop floor teams.
• Fast-paced, evolving manufacturing environment where processes are still maturing.
• Work schedule and shift were not specified in the posting.

WORK AUTHORIZATION/SECURITY CLEARANCE

• Work authorization and security-clearance requirements were not specified in the posting. The role involves ITAR/export control considerations for international customers.

This job description indicates, in general terms, the type and level of work performed and the responsibilities of the position. It is not intended to be an all-inclusive list of duties or specific to any individual employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

The supervisor’s signature acknowledges approval of this job description. By signing below, the employee acknowledges that s/he understands the requirements, essential job duties, and responsibilities of the position.