Jobs in the United States

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Added 1 min ago
Title Clerk
ACV Auctions
Fort Wayne, IN
…right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to…
Added 1 min ago
Title Clerk
ACV Auctions
Fort Wayne, IN
…right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to…
Added 1 min ago
R&D/Product Development Engineering Intern
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…academies like leadership to help the interns develop their development in becoming future leaders at our organization. To help with their professional growth, we provide access to Mentors…
Added 2 mins ago
GI
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Flint, MI
- $40 USD / hour
- Part-time
…work as a colleague with classroom teachers to support student learning and teacher practice. The Instructional Coach will focus on individual and group professional learning that will…
Added 2 mins ago
A
BDC Service Agent
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- $17 to $20 USD / hour
Learning, Tuition Assistance and Career Development:
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Parts Counter Associate II - Bentley Atlanta
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Alpharetta, GA
Must have a valid Driver’s License
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Training & Development: Formal training through our SCP program to set you up for success.
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Assistant Store Manager - Famous Footwear
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…and refining your already strong people leadership and store management skillset. Your high standards will keep you sticking to policies and ensure compliance of all company programs…
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FF
Full-Time Sales Lead - Famous Footwear
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- Full-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 4 mins ago
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Experience in utilization management, case management, discharge planning or other cost/quality management program preferred
Added 4 mins ago
Supplemental Case Manager
Memorial Hermann Health System
United States
Experience in utilization management, case management, discharge planning or other cost/quality management program preferred
Added 4 mins ago
Youth Development Specialist
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The Youth Development Specialist (YDS) supports Club Leadership in providing an Outcome-Driven Club Experience in a variety of programming areas that support our Core Program Pillars,…
Added 4 mins ago
Youth Development Specialist
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Added 5 mins ago
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Current Michigan Registered Nursing license required
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Warehouse Technician
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9. Adhere to all safety standards and perform additional duties as assigned by management to support overall distribution and compliance objectives.
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4-6 years of relevant work experience required · 1-2 years of relevant leadership experience required
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Program Director/Chair, Department of Physician Assistant Studies
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Leads the process of developing, reviewing, and revising the mission statement, goals, learning outcomes, and program competencies.
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A valid and active FINRA Series 7 license required
Added 6 mins ago
HR Technology Analyst
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…through appropriate internal and/or external resources. Work with program owners to translate business needs and processes into detailed functional requirements and configuration settings.…
Added 6 mins ago
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UPK- Preschool Teacher Assistant
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Watertown, NY
- $17 to $22 USD / hour
Day shifts only (no evenings!)
Added 6 mins ago
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Site Civil Designer
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Portland, ME
- $76,000 to $87,000 USD / year
Learning and development supported by evolving tools and technologies, including AI
Added 7 mins ago
Claims Manager, Commercial Auto & GL
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Remote, United States
A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifica
Added 7 mins ago
Research Associate
University of North Carolina- Chapel Hill
NC
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous…

AxisCare

Software Support Specialist

Waco, TX, United States

Full-time

Apply on axiscare.bamboohr.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Working hours: 40 hours per week
Posting language: English
Posted: Nov 11, 2026

Original job description

Job Description - Software Support Specialist

Reports To: Director of Customer Support Location: On-Site (Waco, TX)

Position Type: Full-Time

We are seeking individuals that are a good fit for our company values. In addition, we are hiring candidates that are:

Positive and encouraging - believing the best in themselves and others
Desiring to learn and grow - curious and seeking to "get a little better every day"
Responsible to show up to work consistently
Persistent/steady in the way they approach their work
Persistent in fulfilling company/manager expectations
Able to work collaboratively and independently
Possessing the intellectual ability and soft skills required to guide clients in the features of the AxisCare software.

Position Summary The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations. Becoming a subject matter expert of the user interface side of the AxisCare software is paramount as this position requires prompt, professional, and accurate software support. This position is not a development position (writing code), traditional IT support (maintenance/repair), or a remote call center where agents have a very scripted troubleshooting process. This position requires our agents to have a high level of cognitive, learning, troubleshooting, and social skills. The Software Support Specialist is responsible for handling client inquiries via phone and occasional video calls, emails, and chats while striving to deepen their understanding of the issues at hand while helping our clients grow in their understanding of the software.

Software Support Specialist Job Duties

Answer the next call or email - Receive and analyze client requests and provide a thorough explanation and/or solution to the request via troubleshooting.
Manage your work - Follow up with clients and keep notes through ZenDesk
Report problems - Communicate user issues, program bugs and feature requests with appropriate managers
Seek out opportunities to learn and grow - View and utilize the multiple internal learning resources
Help others learn and grow - Create help articles and possibly training videos when assigned for new features and updates
Do what you say you will do - Arrive to work early/on time to work, follow through on promised call-backs and client meetings.

Minimum Qualifications (Knowledge, Skills and Abilities)

Professional demeanor and excellent phone etiquette
Strong problem identification and resolution skills
Excellent listening skills
Ability to work individually and as part of a team
High level of integrity and work ethic
Proficient navigating computer software programs
Proficient in written and verbal communication, with ability to type quickly (40+ WPM preferred)
Ability to receive honest and candid feedback about work performance

Preferred Qualifications (Knowledge, Skills and Abilities)

Bachelor's or equivalent experience (Preferred)
Help desk experience: (1 year)
Windows OS experience (1 year)

Candidates will be asked to complete a brief behavioral and cognitive assessment to help determine job and team fit.

Software Support Specialist Working Conditions

Schedule: Monday – Friday, 8am-5pm
On-call as necessary - work that exceeds 40 hours per week is time and a half
Manual dexterity required to use desktop computer and peripherals

Compensation and Benefits:

Competitive salary and comprehensive benefits package.
Monthly performance incentives based on percentage of individual work completed.
Annual performance incentives determined by contribution to reaching team goals.
Opportunities for professional growth and career development.
Health, dental, and vision insurance.
401(k) plan with company matching.
Company will provide laptop and other needed computer equipment.

About AxisCare According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes.

AxisCare was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.

Apply on axiscare.bamboohr.com About employer

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Jobs in the United States