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AXIS

Senior Claim Director

Short Hills, NJ, United States
Alpharetta, GA, United States
Princeton, NJ, United States
Stamford, CT, United States
NY, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.

About AXIS This is your opportunity to join AXIS Capital – a leading provider of specialty insurance and global reinsurance. We give people and organizations the confidence to take necessary risks in the pursuit of their goals and ambitions. Our strength is grounded in our people and culture, which encourages collaboration, diversity, and entrepreneurialism.

Life at AXIS

Hybrid work model: We value work-life balance and offer flexibility to our employees through a hybrid work model
Diverse and inclusive environment: We celebrate diversity and strive to create an inclusive environment for all employees
Career growth opportunities: We are committed to your professional development and offer various opportunities for growth advancement
Social impact initiatives: We believe in making a difference and support various social and
undefined Contact Talent Acquisition Partner ***Please note this is a hybrid role – 3 days a week in the office – open for the Alpharetta, GA, Red Bank, NJ, Short Hills, NJ, Princeton, NJ and New York City locations***

Job Description

AXIS is seeking a Senior Claim Director, Specialty Complex Claims to join our North America Claims team and will report the Head of Specialty Complex Claims.

As a direct report to the Head of Specialty Complex Claims, the candidate will be part of a sophisticated team of claims professionals handling and managing a wide variety of claims with coverage issues as well as coverage litigation involving Casualty (Primary & Excess), Commercial Property, Financial Lines, EPL, Cyber, various Professional Lines Specialties and Design Professionals and Environmental claims), Program Claims (all lines of business), Canada Claims (all lines of business) and A&H Claims.

This role will also be responsible for delivering the AXIS North America Claims value proposition engaging with stakeholders, brokers, and insureds to ensure constant communication and service engagement distinguishes AXIS claims every day.

The successful candidate will: Direct handle claims involving complex coverage issues as defined by the Head of North America Claims, including the investigation, analysis and evaluation of coverage liability and damages, within best practices.

Direct handle coverage disputes, including litigation and arbitration matters initiated by AXIS issuing companies and when AXIS issuing companies are parties to such litigation.

Formulate claims and litigation strategies, assigning, directing, and managing outside counsel in coverage litigation or arbitration

Manage coverage counsel and litigation costs as well as collaborate and work with the Litigation Management and Vendor Management teams ensuring cost management and the development and enhancement of the coverage counsel panel.

Manage discovery issues and responses, including opportunities to ensure consistency as well as identifying relevant and responsive information and ensure proper and adequate preparation of company witnesses for deposition and trial testimony

Provide guidance to the North America Claims teams regarding coverage issues, coverage disputes and claim handling issues, time limited demands, emerging issues, including strategic direction as well as recommend and approve outside coverage counsel assignments

Review Coverage positions for matters pending in states required as per the Specialty Complex Claims Referral Guidelines Collaborate across disciplines and business units, including: the general counsel team overseeing errors and omissions issues arising from claims handling

Manage selection of and requests to hire coverage counsel related to any claims pending in North America Identify liability and coverage trends and issues with both individual and portfolio impact and formulate the processes and strategies for handling such claims as well as the related coverage issues ensuring accurate and consistent claims management across impacted underwriting segments and lines of business.

Support response to underwriting inquiries and information requests regarding policy construction and drafting, reporting claim trends, data analysis, and risk assessments

Actively coach and mentor the North America claim teams on coverage issues and guidance Build and maintain key relationships with internal stakeholders (e.g., peers, Underwriting, Actuarial, various executive management leaders) and external stakeholders (e.g., brokers, insureds, attorneys, auditors, reinsurers, and vendors)

Extensive communication with senior executives, brokers, reinsurers, actuaries, insureds, and auditors (both external and internal)

Axis Culture and Values – everyday demonstrate the Axis behaviors that support and align with AXIS values: People, Decisiveness, Excellence and Stronger Together

KEY SKILLS & ABILITIES: 7-10+ years of claims management experience handling a wide variety of coverage issues and coverage litigation involving the various claims disciplines summarized previously, as well as: Demonstrated leadership, organizational, and management skills Experience practicing law as well as claims management (both directly managed and TPA managed claims)

Demonstrated ability to influence and collaborate at all organizational levels, both internally and externally as well as the ability to identify and resolve complex, disputed claims

Analytical thinker that can drive results using all facets of the legal and claims processes

Understanding of and ability to balance both the immediate claim issues as well as the broader portfolio impact and customer service impact of coverage disputes and issues

Excellent oral and written communication skills with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints

Demonstrated ability and experience handling coverage issues involving a wide variety of loss scenarios as well as reporting and presenting about same to senior management

In-depth knowledge of claims, litigation, arbitration, and trial processes as well as excellent analytical, investigative, and negotiating skills

Law Degree and admission in good standing to one of the fifty state bars

Adjuster Licenses in all states required by AXIS

Travel is associated with this role (e.g., team management, court proceedings, mediations, and settlement)

We expect to offer a base salary in the range of 125-160K.

Benefits and Beyond At AXIS, we recognize that in order to be an industry leader, we need the dedication and accomplishments of our people, which is why we offer comprehensive benefits, competitive compensation, attractive work-life perks and incentivize exceptional performance. LEARN MORE HERE

While specific benefit packages vary by location, the elements of our program remains consistent across our organization.

Our ValuesWe deliver on our promisesWe never compromise our integrityWe are passionateWe are dynamicWe deliver on our promises

Your CareerLEARN MORE HERE

Corporate Citizenship and ESG Central to our Corporate Citizenship initiative is building and strengthening organizational and societal resilience, while delivering long-term value to our colleagues, shareholders, customers and other stakeholders. Our program is focused on: Diversity, Equity, Inclusion; Philanthropy.LEARN MORE HERE

Awards and Recognition We're honored when leading industry organizations choose to recognize our customer-centric approach to providing innovative solutions to today's complex risks .LEARN MORE HERE

For this position, we currently expect to offer a base salary in the range of X to Y (NY), [X to Y (GA), X to Y (CA)]. Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location. In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance. On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more. Where this role is based in the United States of America, this role is [Exempt/Non-Exempt] for FLSA purposes.

This posting is for an existing vacancy.

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