INFORMATION TECHNOLOGY SPECIALIST

Job Summary: Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solution.

Job Requirements: This job requires that a certification, approved by the Director of Information Technology, will obtained and maintained every year. Responsibility:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Prepare training manuals.
• Prepare training materials and train end users.
• Maintain daily performance of computer systems, printers, and any other corporate devices including cell phones and other mobile devices.
• Respond to email messages from customers seeking help.
• Ask questions to determine nature of problem, walk customer through problem-solving process, and follow up with customers to ensure issue has been resolved.
• Install, modify, and repair computer hardware and software.
• Run diagnostic software to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Gain feedback from customers about computer usage.
• Trouble shoot any new and chronic malfunctions.
• Identify problems and potential solutions before issues cause network and system outages.
• Create and maintain a knowledge base to ensure repeatable processes and procedures.
• Understand basic networking and the OSI Model
• Plan and implement projects
• Support and maintain a library of knowledge
• Develop program performance metrics on a monthly basis.
• Maintain a moderate level of proficiency in software and applications.
• Participate in on-call rotation
• Other duties as assigned.

To perform this job successfully, an individual must demonstrate competency in each of Avow’s core values listed below and be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Values:

Innovation:

We embrace change and are always looking at creative ways to solve problems and serve new populations.

Integrity:

We are honest, hardworking, fiscally responsible professionals driven solely by the well-being of our patients, their loved ones, and the communities we serve.

Collaboration:

We know we cannot achieve everything we want without working hand-in-hand with each other, with our healthcare partners, and with the community.

Celebration:

We believe in the importance of celebrating life and relationships.

Education:

We believe it is important not only to serve the community but to educate community members about our services and the role we can play at the end of life.

Qualifications

Education and/or Experience:

High School Diploma or Equivalent required and minimum of one year experience in a small-to-large sized IT environment.

Desirable certifications: Network+, Security +, CCNA, AZ-900, or others. System environment requirements include: VMware, Android, Cisco, Microsoft desktop and server OS; Active Directory and Group Policy, Microsoft Office/Exchange, Office 365, Azure.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills:

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical solutions.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations: Valid driver’s license required.

Physical Demands: While performing the duties of this job, the employee is regularly required to walk, sit, use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to speak on the phone with professionalism. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the employee may be exposed to outside weather conditions. The noise level in the work environment is usually moderate. Driving to other business locations may be required.

Compensation and Benefits:

This is only a summary of our employee benefits; it is subject to change.

• Medical insurance (PPO) with prescription drug co-pay or HDHP w/HSA
• Supplemental Benefits (hospital confinement, accident and/or cancer)
• Dental insurance
• Vision Insurance
• Life and accidental death/dismemberment insurance (company paid)
• Long term care insurance (company paid)
• Retirement savings plan (TSA/403(b) matching program)
• Short and long term disability insurance (company paid)
• LegalShield (identity protection and more)
• Bereavement leave for family and pets
• Direct deposit
• Credit union availability
• Employee Assistance Program
• Paid time off
• Mileage reimbursement
• In-house continuing education opportunities
• Discounted membership at local area Fitness Center
• Tuition reimbursement
• Other employer-sponsored activities

Avow is a Tobacco Free Organization which includes but is not limited to cigarettes, electronic cigarettes, vaping, cigars, cigarillos, pipes, chewing tobacco, snuff, dip, and loose tobacco smoked via pipe or hookah. And due to the above, Avow will only hire Nicotine Free individuals.

All applicants offered a position are required to complete a screening through the Clearinghouse. For more information, click here https://info.flclearinghouse.com.