System Technician (Multiple Positions)

Closes: November 23, 2026

Job Description

Responsible for delivery, setup, troubleshooting, repair, maintenance, and support of desktop and endpoint systems. Works directly with customer and project management office to deliver in-portfolio desktop and endpoint technology and software. Direct responsibility for providing technical support to end users. Assists Engineers as needed in developing technical solutions. Recommends technology and solutions to systemic environmental issues. Evaluates, tests, and prepares documentation for devices in the desktop and endpoint portfolio. Executes assignments under minimal direction. Performs routine maintenance as assigned. Expected to meet deadlines and budgets. Responds dynamically to user and business needs for technical resources both from a delivery and operational perspective.

Responsibilities

• Deployment of in-portfolio technology per established procedures and processes
• Provide excellent direct customer service with users in deploying and configuring technology
• Execute assignments in compliance with department SLA targets
• Provide personal support of deployed technologies through various channels; telephone, instant message, email, direct
• Troubleshoot and determine root cause for defects and breakdowns and provide solution
• Conduct operating system imaging and configuration, facilitates Active Directory computer and user account administration, and adhere to security guidelines and procedures
• Independently performs Operating System, O365, and other application patching work
• Oversees inventory and levels for technology equipment and peripherals, processes orders for technology equipment and peripherals as reorder points are met
• Research and resolve intermediate problems, sometimes escalated from peers
• Make recommendations for enhancing existing technical documentation

Requirements

• High School diploma or GED required. Vocational or AA degree in Information Systems, Computer Science, MIS, Mathematics, Engineering or related field preferred.
• Technology troubleshooting skills and in depth understanding of the Operating System and troubleshooting methodologies
• Excellent oral and written communication skills, proven analytical problem-solving skills, and ability to communicate effectively with a variety of audiences
• Experience with WWAN technologies, mobile device usage, support, and troubleshooting
• Adherence to process and written procedures
• Previous utility experience preferred
• Requires a valid driver's license
• Has the ability to travel to remote locations throughout Avista's service territory with possible overnight stays
• Preferred Certifications:
• CompTIA A+
• ITIL 45 Foundation
• Microsoft 365 Certified: Fundamentals

System Technician I:

• 1+ years Windows OS Experience, Windows Desktop/Laptop support experience, Printer support experience

Hiring Range: $28.77 to $36.98 per hour

System Technician II:

• 2+ years of related experience in two or more disciplines (hardware installation/configuration, software installation/configuration, hardware/software troubleshooting, software packaging, networking, Active Directory management, mobile device support, current Windows OS Support)
• 1 Industry recognized certifications or ability to achieve within 6 months
• Maintain knowledge of technology hardware, operating systems, networking, and infrastructure applications – specific to assigned areas of responsibility
• Assignments require extensive knowledge and application of concepts, principles or practices in specific discipline or several disciplines
• Technology management skills with success in a balanced value driven customer relationship and productivity model
• Excellent communication skills with a successful track record in a high demand, cross-functional, multi-discipline team environment

Hiring Range: $32.70 to $42.18 per hour Other combinations of education and experience may be considered. Hybrid work options are available for this role. The successful candidate will be required to work at our Spokane, Washington headquarters at least 3 days per week including Mondays and Tuesdays with additional day(s) determined by the manager. To Apply We encourage you to apply as many of our positions have multiple levels to account for an incoming employee’s various knowledge, skills, and experience. Complete an online application and attach your resume and cover letter to your profile. All documents must be attached to your application at the time of submitting your application for review. No documents can be attached after you click "Submit".