Emergency Management and Business Continuity Program Manager

Closes: November 23, 2026

Job Description

This position leads and supports the company’s enterprise Emergency Management and Business Continuity programs to strengthen organizational preparedness, resilience, and operational continuity. It develops, implements, sustains, and continuously improves an integrated all-hazards framework encompassing emergency preparedness, mitigation, response and recovery; business continuity; crisis and incident management; business impact analysis; IT disaster recovery alignment; training and exercises; and corrective action management. The role partners across all lines of business and with external agencies and community partners to help the company sustain critical operations and recover effectively from disruptive events.

Responsibilities

• Develop, implement, maintain, and continuously improve enterprise Emergency Management and Business Continuity plans, standards, tools, and documentation.
• Support all-hazards preparedness, mitigation, response, and recovery while maintaining alignment with Incident Command System and Emergency Operations Center frameworks.
• Develop program strategy, governance, priorities, performance measures, reporting practices, and multi-year improvement plans.
• Conduct business impact analyses and risk assessments; identify critical processes, dependencies, recovery requirements, limitations, and emerging risks.
• Align business continuity strategies with IT disaster recovery and cyber incident response capabilities, including recovery time and recovery point objectives.
• Design and evaluate training, tabletop, functional, and full-scale exercises; conduct after-action reviews and track corrective actions.
• Maintain program records, metrics, schedules, reports, and communications; provide leaders with readiness assessments and recommended actions.
• Oversee program tools and technologies, develop enterprise training resources, support plan administrators, and drive adoption across business units.
• Build relationships with internal leaders, plan owners, vendors, agencies, first responders, utilities, industry groups, and community partners.
• Represent the company in external forums, exercises, and regional initiatives; provide coordination or advisory support during significant incidents.
• Monitor requirements, leading practices, and industry trends, and implement improvements that strengthen resilience, safety, and operational continuity.

Requirements

• Bachelor’s degree from a regionally or nationally accredited college or university in Information Technology, Business Administration, Emergency Management, Security or related field required
• CFCP (Certified Functional Continuity Professional) and/or CBCP (Certified Business Continuity Professional) certification preferred
• Effective and flexible written and verbal communication skills, including presentation and public speaking required.
• Project Management or Program Management experience preferred.
• Demonstrated skill in organizing resources and establishing priorities required
• Understanding of utility operations preferred.
• Ability to establish goals and objectives, effectively plan work activities, schedules, priorities, and utilization of resources, and use appropriate technology to organize, synthesize, and communicate data

Program Manager I:

• Three (3) years progressively increasing responsibility in areas such as business continuity, disaster recovery, emergency management, security and technology contingency planning, including risk assessment and resilience planning activities, project/program management required

Hiring Range: $88,336 to $114,838

Program Manager II:

• Seven (7) years progressively increasing responsibility in areas such as business continuity, disaster recovery, emergency management, security, and technology contingency planning, including risk assessment and resilience planning activities, project/program management required
• Comprehensive knowledge of budget principles, development, and administration

Hiring Range: $100,378 to $131,496 Other combinations of education and experience may be considered. Hybrid work options are available for this role. The successful candidate will be required to work at our Spokane, Washington headquarters at least 3 days per week including Mondays and Tuesdays with additional day(s) determined by the manager. To Apply We encourage you to apply as many of our positions have multiple levels to account for an incoming employee’s various knowledge, skills, and experience. Complete an online application and attach your resume and cover letter to your profile. All documents must be attached to your application at the time of submitting your application for review. No documents can be attached after you click "Submit".