Onsite AV Support Technician II

The Onsite AV Support Technician II provides support and management of fully integrated conference rooms, boardrooms and large complex environments such as auditoriums. Responsibilities generally include preventative maintenance and break-fix of all audio visual and integrated conference room components / equipment. Hours: 40 hours per week, Tuesday - Saturday, with flexibility to work after hours and on Sundays when required.

Essential Duties and Responsibilities

• Responsible for identifying defective or failed equipment and take ownership to resolution
• Work with client’s support departments and Supplier Account Managers to provide proper resolution options
• Interface with original equipment manufacturers, developers, engineers, and project managers to provide resolutions for highly complex systems
• Perform remote troubleshooting for local and regional offices
• Performs other Audio-Visual related tasks as directed by client
• Perform maintenance support tasks in a timely and quality conscious manner
• Basic installation/commissioning of new hardware
• Perform simple bench repairs
• Adhere to all asset management guidelines
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Must be flexible to work after hours and weekends when required

Skills and Abilities

• Able to perform routine testing and problem diagnosis for audio visual technologies
• Understanding of how to operate audio visual equipment as needed
• Strong customer service skills and the ability to effectively communicate and deliver as a part of a team environment
• Ability to work and think independently and to meet deadlines
• Cable fault detection and resolution (replacement and/or repair including soldering and crimp termination as required)
• Faulty device troubleshooting including detection, exchange and RMA processing
• Firmware upgrading/downgrading
• Control code upgrading / downgrading and testing
• Software configurations, including Crestron, DSP, Dante, webcams etc
• Proactive system checks, including scheduled maintenance and building power up activities
• Management of assets, including asset tracking, stock movement, and decommissioning
• Documenting faults and issues in a ticketing system (ServiceNow)
• Creation of documentation as required, including site how-to’s, monthly reports etc.
• Manual handling of equipment as required (following industry safe working standards)
• Basic IT network security & protocols
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard
• Minimum of a High School Diploma or equivalent
• Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials.

Education and/or Experience

• Minimum of 2 years’ experience in the AV/IT sector
• Crestron Technician (Commercial)
• Dante Certification - Level 1
• Biamp Tesira 101: Core Concepts
• Biamp Tesira Forte Concepts
• Cisco Certified Technician - Collaboration Devices (CLTECH)
• Evertz - Level 1 Manufacturer Training
• Panasonic Kairos - Level 1 Manufacturer Training
• NEC - Video wall engineer training
• Silicon Core - Video wall engineer training
• HES scaffold training
• Health and safety training

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment.

Physical Requirements

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Direct Reports

• This position does not have direct reports

AVI-SPL reserves the right to alter work hours and work location as deems necessary

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Pay Type Min Base Max Base

Hourly $36.06/hr $40.87/hr