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Added 1 min ago
QA/QC Project Manager-Semiconductor
MSR-FSR
Phoenix, AZ
Chairs QA meetings and updates senior project management on project QA progress
Added 10 mins ago
Technical Program Manager *
CGI Technologies and Solutions, Inc.
Lafayette, LA
CGI is seeking a Senior Technical Program Manager to lead a critical work stream within a large scale technology initiative in the financial services sector. Given the AWS heavy technical…
Added 11 mins ago
Clinical Associate
Abbott
Shreveport, LA
Continuously develops engineering, sales and technical skills aligned with the overall territory strategy, including learning from senior sales personnel and management.
Added 11 mins ago
Clinical Associate
Abbott
New Orleans, LA
Continuously develops engineering, sales and technical skills aligned with the overall territory strategy, including learning from senior sales personnel and management.
Added 11 mins ago
Oracle PMO - Senior Manager
PwC
New Orleans, LA
As a Senior Manager Oracle PMO you will lead large-scale Oracle program management efforts, coordinating multiple projects, resources, and stakeholders to support successful delivery of…
Added 11 mins ago
General Manager, FSP Operations
Parexel
Baton Rouge, LA
Parexel is seeking an experienced and commercially-minded General Manager, Functional Service Provider (FSP) to lead one of our strategic customer relationships. This executive leadership…
Added 11 mins ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Baton Rouge, LA
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 11 mins ago
Data, Communications, and Policy Analyst (Remote)
GovCIO
Baton Rouge, LA
GovCIO is currently hiring for a Data, Communications, and Policy Analyst to support program management, tasking execution, strategic planning, policy review, metrics generation and…
Added 11 mins ago
Cybersecurity Engineer (Cloud)
Amentum
Baton Rouge, LA
Review technical findings, troubleshoot control failures, and recommend practical configuration changes that reduce risk without unnecessarily disrupting services.
Added 11 mins ago
Senior National Account Manager, Personal Insurance
Travelers Insurance Company
Baton Rouge, LA
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 11 mins ago
Senior Cybersecurity Architect (Cloud)
Amentum
Baton Rouge, LA
…of sensitive or CUI data. Establish reusable governance and technical patterns for the secure adoption, monitoring, testing, and lifecycle management of AI capabilities across commercial,…
Added 11 mins ago
Technical Program - Software Delivery - 6 Month Contract
SitusAMC
Baton Rouge, LA
Supervise, mentor and support Technical Program Managers & Scrum Masters
Added 11 mins ago
Site Security Manager
General Dynamics Information Technology
Bossier City, LA
Ensures timely notification of pertinent security matters to program technical and management staff.
Added 16 mins ago
Senior Third Party Firmware Program Manager
Hewlett Packard Enterprise
Spring, TX · Ft. Collins, CO · Chippewa Falls, WI
We are seeking a Senior Program Manager to establish and lead HPE’s cross-functional program for governing third-party firmware incorporated into HPE products and solutions.
Added 26 mins ago
Sr VDC Engineer
Gilbane Building Company
New York, NY
…provides extensive career growth opportunity? Gilbane is seeking a Senior VDC Engineer to lead constructability and coordination tasks on a project by using technology and processes. This…
Added 31 mins ago
FH
Enterprise Risk Analyst
First Hawaiian Bank
Honolulu, HI
- $57,000 to $70,000 USD / year
The Enterprise Risk Analyst supports the development, implementation and monitoring of the Bank's risk management framework and all other activities associated with the Enterprise Risk…
Added 36 mins ago
A
Highway Engineering Intern - Hiring Event with AECOM - Arlington, VA
AECOM
Arlington, VA
- $20 to $24 USD / hour
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…
Added 42 mins ago
Production Planning Manager - Ship Shafting
Ellwood National Forge
Irvine, PA
Added 43 mins ago
Pharmacy Intern Technician
Geisinger
Danville, PA
…enrolled as a student in a health professions education degree program with a college or university. The intern works as an extension of the pharmacist, performing duties related to…
Added 45 mins ago
Business manager
Strativia LLC
Pittsburgh, PA
Added 45 mins ago
Program manager
Strativia LLC
Pittsburgh, PA
Added 45 mins ago
Manager of Compliance - Pittsburgh, PA
First National Bank
Pittsburgh, PA
…a difference - for us and for your future. Position Title: Manager of Compliance Business Unit: Compliance Reports to: Director of Corporate Compliance Position Overview: This position is…
Added 45 mins ago
Clinical Associate
Abbott
Pittsburgh, PA
Continuously develops engineering, sales and technical skills aligned with the overall territory strategy, including learning from senior sales personnel and management.
Added 45 mins ago
Senior IS Project Manager
Penn Medicine
Philadelphia, PA
As part of the UPHS Information Services Division project management office, oversee multiple projects and programs coordinating Applications teams, outsourced IT functions, external…
Added 45 mins ago
E
Sr Project Manager (Construction)
Exelon
PHILADELPHIA, PA
- $100,800 USD / year
The Project Manager is an individual contributor accountable for project budgets, team performance and developing strategic plans to implement projects for various organizations.…

AVI-SPL

Global Accounts Program Manager

Astoria, NY, United States

Salary $120k $160k

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Job details

Pay: Salary $120k $160k
Apply by: Nov 3, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

The Program Manager, Global Accounts is a member of AVI-SPL’s senior project management organization accountable for all operations and service responsibilities for the Global Account(s) to which they are assigned. This position is responsible for coordination and communication between key client and internal AVI-SPL stakeholders to ensure the highest level of customer satisfaction attainment throughout all aspects of the sales, project & service lifecycle. This role is strategic in nature but will also lead tactical efforts within the account(s) by providing oversight, leadership and direction to ensure essential roles are properly staffed and KPI metrics are achieved. Job Summary

Essential Duties and Responsibilities

Develop and maintain customer relationships with key decision makers and other influencers necessary to properly manage all aspects of the account
Direct liaison with the customer as the primary owner of all communications related to project deployments, service level agreements, open service tickets, risks and escalations as necessary
Manage and drive financial accountability throughout the various aspects of the account and ensure additional KPI metrics are achieved as necessary
Drive the highest level of customer satisfaction attainment by leveraging best practices and necessary resources aligned to the customer strategy
Conduct lessons learned meetings on an as needed basis with internal AVI-SPL stakeholders to drive corrective measures to retain the highest level of client satisfaction
Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with customer needs and strategy
Host at minimum quarterly business reviews with key customer contacts and internal AVI-SPL stakeholders to review all aspects of the account and ensure we are meeting/exceeding expectations
Develop and maintain account specific playbook consisting of standard operating procedures to ensure alignment with internal AVI-SPL stakeholders for consistency in delivery model
Assist the customer in managing and monitoring standards with design and deployment to promote innovation, quality and consistency of experience
Provide leadership to ensure that the business outcomes, user experience and ongoing user adoption is consistently attained throughout the client organization
Lead global team meetings with individual project managers to provide guidance and assemble project updates
Facilitate internal project kick-off meetings that include key participants from sales, engineering, programming, fabrication and installation
Create and manage project schedules and coordinate/verify appropriate resource scheduling for all required project tasks where applicable
Provide direct interaction with service management to ensure smooth transition from project completion to service ownership
Oversee the process of recruiting, interviewing, hiring, training & staffing key roles that will be engaged directly with the account
Serve as administrator for meetings, documentation, resources and contacts while acting as an escalation point for any customer concerns
Support deployment of international project and service needs with a keen understanding of regional differences
Other duties assigned as needed

Skills and Abilities

Must have ability to lead and contribute individually, as well as work productively within a team and across functional disciplines
Strong communication skills, both written and oral – along with professional, interpersonal and relationship building skills
Strong business acumen and ability to interface credibly at the CxO level
Strong ability to multi-task, prioritize, manage time and work in a self-directed manner
Demonstrate leadership and management skills in a team-oriented, collaborative environment
Exceptional strategic thinking and structured problem-solving skills
Technical aptitude and ability to be a self-driven learner with credible understanding of Audio/Visual, Collaboration and Meeting space technologies overall
Must have intimate knowledge of regional differences in support of international deployments
Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat

Education and/or Experience

Minimum of a 4-year degree or comparable industry experience is required
5+ years in a project/program management or leadership role (direct or indirect) is required
5+ years of experience in IT technology service or enterprise technology management preferred
Experience working with international accounts/program deployments preferred
Valid and current PMP, PgMP or Prince2 certification preferred
Experience in the AV industry is a plus

EWorking Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Physical Requirements

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment

Work Hours

Work hours may vary based on global client requirements and may include travel to various countries in support of the account AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected VEVRAA Federal Contractor

Pay Type Min Base Max Base

Salary $120k $160k

This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.

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More about this job

Skills

Communication skills
Customer service
Sales
Leadership
Project management
Customer relations
Scheduling
Recruitment
Documentation
Relationship building
Manage time
Problem solving
Collaboration
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Project
Adobe Acrobat
Program management
PMP
PRINCE2
Office equipment

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