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Global Study Lead
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- $200,000 to $230,000 USD / year
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Senior Owner’s Engineer (Collaborative Project Delivery)
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- $200,000 to $230,000 USD / year
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- $200,000 to $230,000 USD / year
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AECOM
Oakland, CA
- $200,000 to $230,000 USD / year
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Senior Owner’s Engineer (Collaborative Project Delivery)
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Chicago, IL
- $200,000 to $230,000 USD / year
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Senior Owner’s Engineer (Collaborative Project Delivery)
AECOM
Alexandria, VA
- $200,000 to $230,000 USD / year
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Senior Owner’s Engineer (Collaborative Project Delivery)
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Avery Dennison

Customer Quality Engineer

Mentor, OH, United States

$72,000 to $100,000 USD / year

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Job details

Pay: $72,000 to $100,000 USD / year
Education: High school diploma
Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description Why join Avery Dennison We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com.

Benefits

At Avery Dennison, some of the great benefits we provide are:

Whole-Health Care: Expert, whole-health care regardless of gender identity.
Employee Savings Plan (401(k) Plan): You receive an automatic contribution of 3% of eligible pay (even if you contribute $0) plus a matching contribution of 50% on the first 7% of eligible pay you contribute.
Paid Holidays: You receive 13 paid holidays each year as determined by local management.
Paid Time Off: We offer a generous vacation program that varies based upon your experience and position within Avery Dennison.

Job Description

The Customer Quality Engineer primarily serves as the customer’s point of contact for material-related quality complaints and works to ensure issues encountered by customers are resolved. Material-related quality problems can occur anywhere within the product’s supply chain, from supplier through to end-users. The Customer Quality Engineer establishes the problem statement for each complaint and works to solve the current customer problem.

Key Responsibilities

On-site/Hybrid Status: On-site 4 days/week

Interacts with the customer via email and telephone to collect and record information relating to quality issues and disposition of material.
Tests affected material against established specifications and provides diagnosis/recommendations for purchased products testing outside of quality specifications or having poor performing characteristics.
Is responsible for the claim handling process from evaluation to credit generation. Claims process includes giving customers’ traceability information, providing material disposition, assigning corrective action letters, and sending samples to a responsible manufacturing location.
Identifies quality trends (ie. unique to material, manufacturing process, or customer) to initiate quality project support to resolve repeating, ongoing issues.
Provides customer requested documentation of claim details and provides proactive claim status updates when there are new learnings.

Qualifications

High school diploma or GED is required; Bachelor’s Degree in engineering preferred.
Ability to lead problem solving process is required, and 3 years of manufacturing experience is preferred.
Ability to handle multiple tasks as the role requires that you will be working on multiple claims at the same time.
Attention to detail, organizational skills, high degree of accuracy, time-management and priority setting skills.
Strong customer service skills including written, verbal and telephone communication skills.

Additional Information Pay Transparency The salary range for this position is $72,000 - $100,000 / year. The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law. Equal Opportunity Employer Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. Reasonable Accommodations Notice If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact (440) 534-6000 or NA.TA.Operations@averydennison.com to discuss reasonable accommodations. Identity Verification Notice To maintain the integrity of our hiring process and protect our candidates from identity fraud, we require video and/or in-person interviews. As part of this verification, we may also ask you to take a brief photo. This image is used exclusively to ensure identity consistency and will be permanently deleted once the hiring process concludes. Pre-employment Screening Notice As part of our hiring process, final candidates may be required to complete reference checks, education verification, and employment history verification. Additional post-offer screenings, where permitted by law, will be conducted in full compliance with applicable local, state, and federal regulations.

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More about this job

Skills

Supply chain management
Manufacturing processes
Documentation
Problem solving
Attention to detail
Organizational skills
Time management
Customer service
Communication skills

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Work requirements

Jobs in the United States