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Added 1 min ago
UAS Systems Specialist Lead
CACI International
Aberdeen Proving Ground, MD
The UAS Systems Specialist Lead will act as both the technical lead and as the unit manager for a team of UAS specialists. As a lead, the individual will manage and task activities related…
Added 1 min ago
DevSecOps Senior Automation Platform Engineer
CACI International
Aberdeen Proving Ground, MD
Working with the Configuration Manager they develop processes for versioning, branching, and tagging to make sure that every application component, from infrastructure as code to…
Added 1 min ago
NEPS Requirements Development Subject Matter Expert
UIC Government Services and the Bowhead Family of Companies
Bethesda, MD
…evaluation. New functionality will require Senior Leadership Configuration Control Board (SLCCB) approval. Develop detailed requirements for approved modules (pre-definition and development…
Added 2 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Baltimore, MD
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 3 hours ago
Sr. Application Engineer
Allied Universal
Kennesaw, GA
Oversee software lifecycle management, including configuration, updates, and compliance with licensing requirements
Added 4 hours ago
CS
Field Engineer, Building Management Systems (BMS)
Control Solutions Group, Inc.
New York, NY
- $80,000 to $120,000 USD / year
We offer complete building controls and engineering solutions, including precision design, software programming, graphics, and commissioning. Combining leading-edge technology,…
Added 4 hours ago
Application Analyst - Intermediate
BHS Baptist Healthcare System
KY · Louisville, KY
…processes. This includes data collection, workflow analysis, system configuration, testing, and support. Participates in application deployment and procedure documentation. Ensures that the…
Added 4 hours ago
T
Systems Administrator - CLEARANCE REQUIRED
TEKsystems
Tobyhanna, PA
- $33.65 USD / hour
Support of authorized software and hardware products.
Added 4 hours ago
Senior IT Specialist
Christopherson Business Travel
Salt Lake City, UT
Manages Windows and macOS endpoints through Intune, Autopilot and JAMF, including configuration profiles, compliance policies and app deployment.
Added 5 hours ago
Accounts Payable Assistant (Controller's Department)
County Of Berks
Reading, PA
ACH Banking Configuration: Collect and input vendor-requested banking data into the financial system for secure payment routing after independent verification by the AP Manager of…
Added 5 hours ago
Manager Salesforce Applications
Advanced Drainage Systems
Hilliard, OH
The Manager, Consumer Applications is responsible for the strategic direction, delivery, support, maintenance, and continuous improvement of the enterprise Salesforce platform and related…
Added 5 hours ago
Configuration Manager
Millennium Corporation
Hanscom AFB, MA
Millennium has an exciting opportunity for a Configuration Manager providing support to the Air Force Life Cycle Management Center-Ground Base Air Defense Sensor division in Hanscom, MA.…
Added 5 hours ago
Salesforce Marketing Cloud Developer
West Coast University, Inc.
Irvine, CA
…segmentation, personalization, deep linking, and behavioral trigger configuration within SFMC MobilePush.•Salesforce Marketing Cloud certifications preferred (Email Specialist, Developer,…
Added 5 hours ago
PM - Major Construction
NY STATE ELECTRIC & GAS CORP
United States Of America, NY
The Project Manager, Major Construction, is responsible for leading and coordinating multiple complex activities. This includes partnering with internal and external stakeholders to help…
Added 5 hours ago
Configuration Manager, Senior
Torch Technologies, Inc.
Hanscom AFB, MA
Torch Technologies has an exciting opportunity for a Senior Configuration Manager providing support to the Air Force Life Cycle Management Center-Ground Base Air Defense Sensor division…
Added 5 hours ago
Desktop Support Representative II
Calista Brice LLC
Fairbanks, AK
Knowledge of desktop hardware, operating systems, software installation, configuration, maintenance, and troubleshooting.
Added 5 hours ago
Sr. Program Manager - Process & Systems Enablement
Nextpower LLC, USA
North Bldg, CA
The Senior Program Manager, Internal Processes & Sales Operations will develop, launch, and improve the internal processes and operational tools that support R&D and Sales Operations. This…
Added 5 hours ago
SF Risk - Policy - Senior Associate
Fannie Mae
Remote, United States
…Atlassian JIRA, Authentication Management, Backup and Recovery (Software), Business Insight Skills, Business Process Management Skills, Calendar and Scheduling Tools, Cleaning and…
Added 5 hours ago
Cloud Engineer-Advisor (AWS)
Fannie Mae
Reston, VA · Plano, TX
…Atlassian JIRA, Authentication Management, Backup and Recovery (Software), Business Insight Skills, Business Process Management Skills, Calendar and Scheduling Tools, Cleaning and…
Added 5 hours ago
Epic Application Analyst Ambulatory I-IV
Mount Nittany Health
State College, PA
The Application Analyst - Ambulatory serves as the primary support contact for end-users of Epic software within the ambulatory care setting specializing in EpicCare Ambulatory EHR, Bones…
Added 5 hours ago
Manager, IT User Services
Gulf Copper LLC
Galveston, TX
The Manager, IT User Services is a hands-on technology leader responsible for delivering reliable, secure, and responsive end-user IT services across the organization. This role leads a…
Added 5 hours ago
Technical Systems Infrastructure Manager
Saint Francis Hospital, Inc.
United States
Job Summary: The Manager, Technical Systems Infrastructure oversees and implements enterprise-wide effectiveness and efficiency of the data center technology infrastructure including…
Added 5 hours ago
QEWR Principal Data Manager
Odyssey Systems Consulting Group, Ltd.
Hanscom AFB, MA
Experience performing hardware and software configuration audits
Added 5 hours ago
Process Automation Engineer III, Manufacturing Engineering
ThermoFisher Scientific
Saint Louis, MO
…team, reporting to the Manufacturing Engineering Automation Manager. This role is responsible for supporting and enhancing the site's Operational Technology (OT) infrastructure and…
Added 6 hours ago
Associate IT Service Desk Technician
ChenMed, LLC
United States
Provides Tier 1 support for mobile devices such as iPhones and Androids including configuration and email sync.

AvePoint

Customer Success Manager

Los Angeles, CA, United States
Chicago, IL, United States
Jersey City, NJ, United States
Richmond, VA, United States

The Salary Range for this role is $83,000 - $125,000.

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Job details

Pay: The Salary Range for this role is $83,000 - $125,000.
Experience: 2+ years of experience in a technical consulting role such as technical account management or technical business analysis
Posting language: English
Posted: Nov 5, 2026

Original job description

The Customer Success Manager (CSM) is responsible for helping customers achieve measurable business outcomes through the successful adoption and ongoing value realization of AvePoint solutions.

As a trusted advisor, you will develop a deep understanding of your customers' business goals, technology environment, and priorities, then translate those needs into actionable success plans. You will partner closely with Sales, Renewals, Technical Support, Services, and other internal teams to drive adoption, identify and mitigate risk, strengthen customer relationships, and position customers for long-term success.

This role is ideal for someone who is customer-obsessed, commercially aware, data-driven, and comfortable navigating both business and technical conversations with stakeholders ranging from administrators to executive leaders.

Key Responsibilities:

Own the customer success strategy for an assigned portfolio of customers, developing success plans tied to measurable business objectives, adoption milestones, and customer outcomes.
Drive product adoption and value realization by helping customers understand, implement, and expand their use of AvePoint solutions.
Build trusted relationships with customer stakeholders at multiple levels, including technical teams, business leaders, and executive sponsors.
Monitor customer health and engagement, using product adoption, customer sentiment, support history, engagement, and other customer data to identify opportunities and risks.
Proactively identify and mitigate risk, creating clear action plans for customers showing signs of low adoption, disengagement, or dissatisfaction.
Conduct Executive Business Reviews and strategic customer conversations that demonstrate realized value, measure progress against customer goals, and establish priorities for the next phase of the relationship.
Partner with Sales on renewal readiness, ensuring customer value is clearly understood, risks are identified early, and key stakeholders are engaged well ahead of renewal.
Identify growth and expansion opportunities by understanding evolving customer needs and surfacing qualified opportunities to the appropriate sales teams.
Maintain accurate customer records and success plans in AvePoint's customer systems, ensuring customer health, activity, risks, opportunities, and next steps are current and actionable.
Coordinate cross-functional resources across Sales, Support, Services, Product, and other teams to remove customer barriers and drive successful outcomes.
Develop expertise in AvePoint's platform and solutions, enabling credible conversations about how AvePoint can address customers' evolving governance, security, data management, and technology needs.
Plan and conduct onsite customer engagements as appropriate to strengthen executive alignment and deepen understanding of customer priorities.

OK, I’m interested… is this the job for me?

We look for people who value agility, accountability, curiosity, passion, and teamwork. You'll thrive in this role if you enjoy building relationships, solving complex customer challenges, using data to guide decisions, and helping customers turn technology investments into meaningful business outcomes.

Education and Experience:

Bachelor’s degree in a relevant field
2+ years of experience in a technical consulting role such as technical account management or technical business analysis
Strong customer satisfaction, customer service, adoption, and retention experience
Excellent written/verbal communication, organization, presentation, and project management skills
Ability to work individually and within a highly collaborative global team setting
Willingness to learn and adapt in a fast-paced environment
Strong experience in communicating with different stakeholders and decision makers, both internally and externally
Expert at customer relationship management
Advanced ability to understand business objectives through requirements gathering and analysis
Impeccable organizational awareness skills

Knowledge in the following technical areas are a plus:

Understanding of Microsoft SharePoint architecture, components, and configuration. Understand the differences between the SharePoint versions and Office 365 collaboration technologies
Working knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologies
Working technical knowledge of current software protocols and Internet standards

The Salary Range for this role is $83,000 - $125,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions - apply even if your expectations fall outside the range. Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

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